Softhands Reviews 341

Ordered a screen 3 weeks ago and haven’t received it yet. I have an ups tracking code but it just says ups haven’t received it yet. The customer assistant said “ We have tracked down the issue”. But didn’t say what the issue was. They are no longer answering my emails and it doesn’t look like I’m getting a screen or a refund. This company is an absolute joke.

Still waiting for correct item. No return information would not order again

Screen shipped within 24hrs of order placement, was exactly what needed

Needed a charger for an older laptop which was easily found on the website, ordered and received really quickly.
Got me out of a sticky situation.
Thanks

Straightforward order process and speedy delivery.

Good product, exactly as described, delivered promptly

Ordered a QWERTY backlit ready keyboard to replace my AZERTY silly keyboard and been delivered a non backlit keyboard. Let them know that and they replayed and asked if it’s working properly and said that they have updated the website (as if i care) nothing about solving the problem and nothing else heard from them.

I ordered a laptop charger and paid in advance, to be delivered in 3-4 working days. I phoned 2 weeks later and they said they would send it. I emailed and got no response. I phoned again 2 weeks after that and was assured it would arrive. I emailed 8 days later again and was told it was out of stock and they had refunded me. I'm still waiting for my refund.

Although I was refunded no problem. The item I wanted was in stock according to the website. I got notification that it was posted but had to phone up to find out why I was issued a refund.

They replied to my WhatsApp query immediately, the package was delivered on time.

Unit DOA, emailed in no response. Not good!

Easy to order, good price and good communication. Exactly what I wanted.

Bunch of buffoons never ever bother to communicate
IGNORE emails - then the kusherae cant send itemns correctly.
INCOMPETANT TATUS indian slang

Speedy delivery and product as described

Sent me a charger that didn’t at all meet the OEM standards of the original charger then they made false promises to refund me then simply stopped replying to emails. Avoid!

I ordered lenovo adapter ,got it quite quick ,brilliant ,no problems at all, 5 stars

Anything that is bad is from these second rate sub standard no good kunchi

Dont expect to go right when you receive goods- you ll regret it !! Customer service doesnt NOT exist

Contacted customer services with an issue with the laptop battery I bought a few weeks ago. No response.

Only since replacing the battery, the machine now randomly turns off and shuts down on AC power . I can run the battery all day and it not fail, but after hitting 100% and it being on for approx 30mins (that time isn't a timer and is sometimes hrs or mins) it just turns off, No warning just off..
I've resorted to turning all energy saving software on the laptop off just so it doesn't do it anymore. Bearing in mind that before changing the battery it never did it. The battery itself seems to be performing ok at the moment and much better than the old original one but the issue of keep turning off really is annoying and renders the laptop unusable for work purposes.

You'd probably be ok if everything was good but if you need to rely on customer services support, I'd think again.. On my experience I probably wouldn't used them again as I didn't get a reply to my issue.

Easy to order online. Delivered really quickly. Good quality product. Excellent service.