SolarEdge Reviews 4,074

Prompt and efficient response via WhatsApp. Excellent service.

The care and support given by Kusuma was excellent. Having had an issue with the hot water controller on my system, and not being particularly competent with tech, I contacted SolarEdge on the portal, and was given basic checks to run. These did not work so I initiated a chat. I explained again the issues I was facing, and to my surprise, received a call from Kusuma who again gave me some instructions to try was I was back at home. Still struggling, I contacted SolarEdge through the portal. Kusuma promptly called me again to talk me through the process of reinstalling the controller. This only took a few minutes to successfully fix. I cannot recommend Kusuma highly enough. 10 out of 10!!

Jahanavi was very helpful and knowledgeable. He understood my issue and fully resolved it. I am very happy with solar edge and would definitely recommend this company as they have been consistently helpful over the 12 years I have had their solar panels.

techs that work in tech support have know knowledge of how the systems actually work . we get the run around 85% of time on to escalate to some else. the wait times are horrible . i have been waiting on a RMA approval for 2 weeks with very little updates my customer is so pissed off . i get emails back with wrong answers. this is just to much trouble i rather buy a different brand going forward and i suggest everyone look else were . signed tired

Yuvi was very patient and knowledgeable. Due to some circumstances unrelated to. SolarEdge, I could give very little information. Yuvi took what I have and efficiently solved my problem.

Quick Support. Pragmatic Solution. Everything fine.

Professionalità e efficienza

Very helpful and knowledgeable support session with Swaroop to help out a customer of ours.

We had a great discussion with Swaroop about our installation and he was very knowledgeable, patient and professional. Thank you for all the important information!

Quick response and resolution

2 months I have waited Lost money on a system that is currently not working still. Optimiser is faulty so none of my 9 panels work. In dispute with my installers as to who pays for the scaffolding. Go on line and if your questions do not come under one of theirs you can not proceed. Ask to talk to a human and YOU GET BLOCKED! I paid a lot of money for this system and 30 months later it is NOT working and moving forward seems impossible. Please look at their reply. I provided further information and I hear NOTHING! My installers can not get hold of them now either.

Disponibilità e cortesia.

Attentive, quick and helpful

Swaroop was really helpful. Understood the issue and dealt with it quickly and efficiently. I must say SolarEdge's customer service is excellent. Any questions or cases I have raised have all been dealt with like this.

Our experience with SolarEdge in Spain has been deeply disappointing. The brand’s Spanish branch disappeared at the end of 2025 with very little notice, leaving many customer issues unresolved or subject to major delays. The pattern is especially concerning: lower-cost cases, such as replacing an optimizer, seem to be handled more often, while more expensive replacements, such as inverters or lithium batteries, are either delayed for months or never completed, even after being approved.

The explanation usually given is lack of stock, yet case updates are minimal and contact requests submitted through their support platform often go unanswered.

To make matters worse, the Spanish-language support phone line that used to be available was discontinued at the beginning of the year. Although response times were never especially efficient, at least it provided a way to escalate urgent cases, including in English when necessary. Now even that option is gone.

Customers feel abandoned, and some are already taking legal action. Based on our experience, SolarEdge’s after-sales support in Spain has become unreliable and unacceptable.

SolarEdge quietly shut down their Spanish delegation at the end of 2025, giving customers and installers virtually no warning. The consequences have been serious and are still unfolding.
Open support cases are either going completely unanswered or being delayed for months. There is a clear pattern: issues that involve replacing a small component like an optimizer get resolved eventually, but anything that requires a costlier fix, such as an inverter replacement or a lithium battery swap, is either stalled indefinitely or simply never completed, even when SolarEdge has formally acknowledged and accepted the claim.
The official explanation is stock availability issues. That might be credible if they actually responded to follow-up contact, but they do not. Messages sent through their case management platform receive no reply.
To make things worse, the Spanish-language phone support line that was available until early 2026 has been disconnected. It was never particularly responsive, but at least it offered a secondary channel to push for updates. Now there is nothing.
Customers are feeling completely abandoned and several have already initiated legal action.
We understand that business decisions happen, but when you have thousands of residential installations across a country and you withdraw without a real transition plan, real people are left with broken systems, no support, and no recourse. That is not acceptable from a company of this size.

I am extremely disappointed with SolarEdge. As a company specializing in inverters and battery solutions for photovoltaic systems, I expected reliability and strong customer support. Unfortunately, my experience has been the exact opposite.

Since effectively pulling out of the Spanish market, SolarEdge has provided little to no support for existing customers. When issues arise with their products, getting a response is nearly impossible. Technical problems remain unresolved for long periods, leaving customers without solutions and, in some cases, without a properly functioning solar installation.

It is unacceptable for a company in the renewable energy sector to abandon its customers like this. Investing in solar technology is a long-term commitment, and support should match that expectation. At this point, I cannot recommend SolarEdge to anyone in Spain or elsewhere who values dependable service and after-sales support.

We are certified solaredge installers in Spain, we have installed more than 300 equipments.

The lack of compromise they have is crazy, they have decided to leave Spain where we install and technical service answers from month to months.

We have had to change more than 20% of the inverters installed and the technical support is no answering anymore.

Our clients have now to decide to change from SolarEdge equipments to other brands.

I would never recommed to work with them again.