SolarEdge Reviews 4,089

Swaroop was really helpful. Understood the issue and dealt with it quickly and efficiently. I must say SolarEdge's customer service is excellent. Any questions or cases I have raised have all been dealt with like this.

Our experience with SolarEdge in Spain has been deeply disappointing. The brand’s Spanish branch disappeared at the end of 2025 with very little notice, leaving many customer issues unresolved or subject to major delays. The pattern is especially concerning: lower-cost cases, such as replacing an optimizer, seem to be handled more often, while more expensive replacements, such as inverters or lithium batteries, are either delayed for months or never completed, even after being approved.

The explanation usually given is lack of stock, yet case updates are minimal and contact requests submitted through their support platform often go unanswered.

To make matters worse, the Spanish-language support phone line that used to be available was discontinued at the beginning of the year. Although response times were never especially efficient, at least it provided a way to escalate urgent cases, including in English when necessary. Now even that option is gone.

Customers feel abandoned, and some are already taking legal action. Based on our experience, SolarEdge’s after-sales support in Spain has become unreliable and unacceptable.

SolarEdge quietly shut down their Spanish delegation at the end of 2025, giving customers and installers virtually no warning. The consequences have been serious and are still unfolding.
Open support cases are either going completely unanswered or being delayed for months. There is a clear pattern: issues that involve replacing a small component like an optimizer get resolved eventually, but anything that requires a costlier fix, such as an inverter replacement or a lithium battery swap, is either stalled indefinitely or simply never completed, even when SolarEdge has formally acknowledged and accepted the claim.
The official explanation is stock availability issues. That might be credible if they actually responded to follow-up contact, but they do not. Messages sent through their case management platform receive no reply.
To make things worse, the Spanish-language phone support line that was available until early 2026 has been disconnected. It was never particularly responsive, but at least it offered a secondary channel to push for updates. Now there is nothing.
Customers are feeling completely abandoned and several have already initiated legal action.
We understand that business decisions happen, but when you have thousands of residential installations across a country and you withdraw without a real transition plan, real people are left with broken systems, no support, and no recourse. That is not acceptable from a company of this size.

I am extremely disappointed with SolarEdge. As a company specializing in inverters and battery solutions for photovoltaic systems, I expected reliability and strong customer support. Unfortunately, my experience has been the exact opposite.

Since effectively pulling out of the Spanish market, SolarEdge has provided little to no support for existing customers. When issues arise with their products, getting a response is nearly impossible. Technical problems remain unresolved for long periods, leaving customers without solutions and, in some cases, without a properly functioning solar installation.

It is unacceptable for a company in the renewable energy sector to abandon its customers like this. Investing in solar technology is a long-term commitment, and support should match that expectation. At this point, I cannot recommend SolarEdge to anyone in Spain or elsewhere who values dependable service and after-sales support.

We are certified solaredge installers in Spain, we have installed more than 300 equipments.

The lack of compromise they have is crazy, they have decided to leave Spain where we install and technical service answers from month to months.

We have had to change more than 20% of the inverters installed and the technical support is no answering anymore.

Our clients have now to decide to change from SolarEdge equipments to other brands.

I would never recommed to work with them again.

Great support from the agent. Helped with all the questions I had and made getting to a resolution super simple.

Update (March 26, 2026): SolarEdge has now responded publicly (see below) and asked me to provide my contact details so a technician can reach out.

I’ve provided the requested information.

However, I want to be clear about the underlying issue: as a customer, it has been extremely difficult to get clear, direct support from SolarEdge in the first place. There is no straightforward way to speak with someone or get answers without being redirected or routed through other channels.

At this point, I’m not holding my breath. Based on my experience so far, I expect this may result in another generic email response or being directed back to my installer, rather than a clear diagnosis of what’s actually wrong with my system.

The core issue remains unchanged: I still do not have a clear answer as to whether my system is functioning properly, whether the inverter is the problem, or what specifically needs to be fixed.

I will update this review if SolarEdge follows through with direct, meaningful support and provides a real resolution

Update (March 25, 2026): SolarEdge replied to this review in Italian, even though my system is in the United States and I need help in English. It perfectly illustrates how disconnected and unhelpful this support process has been.

Original Review:
Got bounced between SolarEdge and my installer (Freedom Forever) for months with no real answers.

My system’s production dropped significantly and my electric bill spiked, so I started trying to figure out what was going on.

What I’ve experienced instead is being sent back and forth between SolarEdge and my installer, Freedom Forever, with no one taking ownership.

SolarEdge tells me to contact the installer. The installer tells me to contact SolarEdge. Meanwhile, I’m left trying to understand why my system isn’t performing.

At one point I was told I need to upgrade a cellular kit, but:
• No clear part number
• No direct way to purchase it
• No clear explanation of whether it affects production or just monitoring

I’m essentially being asked to buy a part without understanding if it actually solves the problem.

For a system built around SolarEdge hardware and monitoring, I expected clearer guidance. Instead, the process has been confusing, fragmented, and incredibly frustrating.

Customers shouldn’t have to chase answers between companies just to understand what’s happening with their own system.

Swaroop was great and a pleasure to work with.

Dealing with Solar Edge is the WORST online experience ever! They do not accept telephone calls and trying to get issues resolved online is a continuing circle of frustration. Their "CHAT" function does not work, their is no way to access their app for determining savings on electric bill, and we are on the THIRD inverter, the first TWO having failed and needed to be replaced. We were without production from October 2024 to middle of March 2026 due to the impossibility of getting in contact with them. Horrible. SO, SO SORRY MY INSTALLER USED THEIR EQUIPMENT. I can see how people can lose their mind over abusive treatment like we have received. I'd give them minus-star ratings if that was possible.

J'ai reçu rapidement l'information demandée

Great and patient support service from Kusama Kusuma on the phone. She was able to identify mistakes in the gateway set up by the original installers, and correct them remotely. Nothing was too much trouble.

We contacted a local installer to install a home solar array and battery backup. After a bit of research and a recommendation from a friend, I chose to go with the SolarEdge system. I liked that it is one of the few systems that wasn't constantly switching from DC to AC and back again with inverters at the panels, between panels and the backup battery, then from the backup battery back to the house.
Other than our local utility provider's glacial approval process, the install of the system went well. Our installer was knowledgeable and professional.
The 10kWh battery has been a problem from day one. Once it was installed, a software glitch prevented it from being recognized by the system. Our installer, did multiple visits to our house and hours on the phone with SolarEdge to diagnosis and fix the problem. It was determined by SolarEdge that our battery wasn't functioning. That was October 2025. Here we are at March 2026 and we still don't have a replacement or any idea when/if one is coming.
Our installer has copied me on the weekly emails asking for updates on the RMA for a tracking number. SolarEdge's response is something to the effect of, "We will be in touch next week with your tracking number." After 6 months of waiting and already paying for a $41k system + battery, my patience is at an end. Now, comes the "fun" of trying to get a refund for this bricked battery sitting in my basement.

The app so far has worked most of the time. There have been some bugs a few days with reporting but nothing of note. The array works well.

If you are considering SolarEdge, my suggestion is don't get their battery. Everything else is fine.

We had a problem with one of the strings of 17 panels, which refused to pair. Support engineer Theju was extremely helpful. Spent over 3 hours determined to get it working. Today the sun is shining. All the 17 panels are spitting free electricity. Thank you so much Theju.

The chat waw very useful in diagnosing my problem

Sanjina was very helpful, patient and professional. She talked us through some technical issues and guided us on how to resolve. She advised us on next steps

Problems with the my SolarEdge app was quickly solved by William Schuuring with an intelligent suggestion.
Could not open the app showing all the info.
Problem with 2 different ID’s.
Very clever.
Thanks

Anyone considering solar panels CHECK with your supplier if they are using this company. 16K I spent on panels and battery, 2 years in, on second battery as first one was broken. TERRIBLE customer service, hard to get hold of and slow. If you want to make an expensive mistake, use SolarEdge.

Very knowledable.
Quick responses and outcomes

We installed a SolarEdge system approximately eight months ago and unfortunately it has never functioned properly since installation. Despite multiple service attempts, the system is still not operational.
To date, the backup interface has been replaced three separate times and the inverter has been replaced once. Even after all of these hardware replacements, the batteries have still not been commissioned and the system has never operated as intended.
What has been most disappointing is the lack of direct support from SolarEdge. Despite the ongoing issues and repeated hardware replacements, SolarEdge has not sent a company technician to inspect the system directly. Everything has been handled through the installer, which has made it difficult to resolve what appears to be a deeper system issue.
At this point, the situation has gone beyond inconvenience. My wife no longer feels comfortable having the batteries installed inside our home given the ongoing malfunction and lack of resolution.
After eight months, multiple component replacements, and continued uncertainty about the system’s safety and reliability, we are still waiting for a definitive solution. We hope SolarEdge will take greater ownership of situations like this and send qualified technicians to fully diagnose and resolve persistent system failures.
Until the system is fully operational and properly inspected, it is difficult to recommend this product or the support structure behind it.