SolarEdge Reviews 4,075

I've had my system 10 years and the inverter went out....solaredge was prompt getting me the new inverter and I had to pay a tech to install it BUT....they absolutely make it impossible to get the app up amd going so I can see what's going on. I try to call them but they have it set up to AVOID human interaction. YOU ABSOLUTELY CANNOT get a human on the phone....GOOGLE does the same. I simply want to use my solaredge app folks.
Serial # 07514fa46

Looking for a technical help and got it very quickly and professional and solved the issue

Deeply deeply regret choosing solar edge inverter. On paper the optimisers and inverter work well and the payback period and projected production all compare very well. HOWEVER. You need to factor in that the inverter will, not may but will fail in 2 to 4 years. I have had the system since 2019 and have had 2 inverter fails. They will not pay for installation and for not provide the replacement in quick time. Expect at least 4 weeks to get the warranty replacement Inverter and your installer booked to fit it. 4 weeks minimum lost production and YOU pay for the swap out. Solar Edge pretend (policy) the RMA will be dispatched in 48 hrs. Some people are reporting months of delay to get producing again and when an install costs you 300+$ your payback sums go out the window.
The first two inverters were made in China and the latest in Israel. Poor quality components make the ten year warranty a joke and the cost of several replacements inevitable. I am now 7 years in and 3rd inverter. I expect at least one more under warranty and the 25year life expectancy of the system to need a new inverter for the last 15 years. I will replace with a Fronius or SMA but NEVER Solar edge, ever again. DISGUSTED.

edit following the reply from solar edge.
they state they have requested further information but have not requested any from me. This is classic diversion tactic when faced with a poor review. pretending to be interested and doing nothing about it. this is exactly what you can expect from this company.

2nd edit.
Solar edge appear to have some trick to avoid addressing this complaint. They keep posting they are concerned and seek further information. When I attempt to respond it states I have missed the 2 day deadline. These Customer Service tricks do not alter my very low opinion of the company, their service and their equipment. Id Solar Edge genuinely wants to recover their increasingly poor reputation they need to listen to the customer, not just finds ways to avoid the real issues.
3rd edit
The solar edge reply is incorrect. My email is registered with trust pilot so their statement that they cannot contact me is not true.
Solar Edge use every trick they can to avoid dealing with issues.

Edit 4. Noone in their rght mind is going to put their contact details in open forum.
This issue is the subject of a support case [CASE:6486007] in which I learn you refuse to pay for the installation of a RMA unit and the costs involved due to, in my case, 2 replacentd in 6 years plus the time it takes to get an RMA in place and the lost production income and the lost electricity savings are all valid comments on your company's policies.
My review is explaining to consumers exactly how poorly they will be served by choosing a Solar Edge inverter irrespective the projected system economics and payback period.
You could respond in open forum confirming the veracity of my review and admit to potential customers they can expect A. At least 3 failures in the lifetime on the system, and probably within the 12 yr warranty period. And B. They can expect considerable delays in obtaining an RMA unit and can expect to be considerably out of pocket as a consequence.
My review stands as a valid experience and any research into the experiences of others confirms this is not an isolated incident.
If I could give -ve stars I'd give -5

Now how about address the issues publicly?

Edit 5
I can report Solar Edge have re-engaged very positively with me,concerning these issues, and have proposed some valuable support proposals. Once these have been implemented I will review accordingly.

The staff interacting with me was always helpful. The problem needed to be addressed by back office people. My impression is that may case was not classified as top-priority. It took several weeks to get the problem fixed.

Again, the staff interacting with me was always excellent - thanks especially to Boyan Penev

Had a solar edge inverter put on 2018. About 3 weeks ago we had trouble with no solar being produced. Found out from solar Hub that it was the inverter which solar edge said they would replace under warranty. Told about 2 weeks ago that it was in the warehouse house waiting for a tracking number. Rang Solar Hub to see what is happening and even they can’t seem to get any answers. Have emailed Solar Edges customer service and other areas with not even a reply. No phone number that is any good to get anywhere. Not able to talk to a person. To say I am disappointed is an understatement. We paid more for our solar system because of the service and warranty and now when we need them no response. We are pensioners and instead of not costing us at this time of the year with our solar panels to be able to put the air conditioner it is costing us out of our pocket. When the inverter finally arrives we then have to wait for a technician to reinstall it.

Jahanavi gave great service with optimiser fault issue. Very efficient and polite.

Brilliant diagnostic analysis of the whole situation. Easy to get the answers to what I needed. Very good service.

I purchased my solar system in July of 2023 after a review of local installers. Seams like most wanted nothing to do with the system after the installation. The installer I chose said he would service the system after the sale that’s why I chose him I believe that is as important as the quality of the hardware that happens to be solar edge. There were a couple of software issues within a couple weeks I didn’t even know about as the installer monitored the system from his office where he received alerts when something wasn’t right. Solar edge has been the perfect choice for me because the controls and inverters squeeze every watt out of my snow covered panels in the winter. Everything has been preforming flawlessly sense the install what a blessing the right contractor makes. They even stock all parts used in their systems so if there is an issue it’s resolved quickly.
Happy camper
Lenny

Save yourself a lot of money and headaches by going with ANY OTHER manufacturer, beside Solar Edge. This is the worst company in any manufacturing field I have ever dealt with. Their parts are made of garbage and breakdown every 2 years. They refuse to cover the installation with any of their installers so the burden falls on the homeowners to pay hundreds of dollars for reinstallation every year or two. They continue to lie about their parts, they use cheep material that is not sustainable and crap manufacturing processes that cost us tons of money. Do NOT let your installer use Solar Edge parts. I've spent over $20,000 dollars installing a solar system on my house and now every year a Solar Edge part breaks down and I'm on the hook for paying to have it reinstalled. This is the worst investment I've made in my house. Solar is a scam!

I had a fault with the system and support team at SolarEdge in particular Swaroop who was incredibly efficient testing and fault finding immediately and now have a replacement already. No Hassle at all.

I bought a home with a Solar Edge system installed. There is a Solar Edge website to transfer account from the old home owner to the new home owner, but frustratingly the website transfer form simply does not work, it freezes and unable to submit the transfer form request. I have emailed Solar Edge support repeatedly over a period of 3 months to get help and customer support is Solar Edge has not bothered to respond for 3 months. Save yourself the expense and hassle and buy solar products from a different company that bothers to support its customers. Totally unacceptable.

Solar Edge customer support -- if you are reading this, you can do a lot better than this for your customers! My case number is 6237233

It’s nice having contact at first time with solar edge this way i am waiting for answers.thanks

We installed a battery just before Christmas and it isn’t working properly. There are no lights working on the battery and we don’t draw power at night from the battery. We have spoken with them many times and all we are told is that it has been escalated. I don’t know what this means but we get no other answers. Instead of saving money it is costing us money and we are at the stage of returning it and want a refund.
UPDATE Solar edge were looking into my review and we have heard nothing, can’t even reply to us! They approved a replacement battery 8 days ago and told us it would be delivered to our installer within 6 to 8 days. We have heard nothing and called today only to be told there were no batteries available in stock. Not sure where the battery went that was being sent as a replacement. So far we have had two power bills since we’ve had the battery and guess what, no change in our costs. NOT HAPPY.

99 euros just to change the inverter ownership in their database. They call it a “Site Transfer.” This feels like extortion.

Great work Swaroop, you made it so easy and sorted a problem that had been annoying for days.

Wonderful experience...its been great working with Devika...he or she is very helpful and always willing to help

I contacted SolarEdge via their chatbot - they gave expert support for the problem I had including steps we could take at home to reboot the battery/inverter system, and they carried out some remote fixes. The end result was that the system is now operating correctly. They even detected some out of date firmware which they updated while they were troubleshooting the fault.

Although we didn't resolve the issue, as it requires further steps to be resolved, I received solid support from Meghana, guiding me through the process I need to follow.

Operative was very helpful and made the commissioning process nice and easy

Thanks für the great and professional support! The problem could be solved within minutes! Thanks Arthur Danish ! Go for Level 2 you deserve it !