SolarEdge Reviews 4,073

I would like to highly praise Mr. Brajan, a technician from SolarEdge. He helped me a lot remotely when I had a problem with the communication between the app and the inverter. Step by step, he explained to me what and where to set, and now everything works perfectly again. Excellent customer approach, quick and very friendly service. I highly recommend them!

The App is good when it works. However, more often than not it does not work properly or is down or gives inaccurate readings. Usually it does not work on most weekends. Gives inconsistent information between page1 and page 2 on the App. This has now been happening for several months and I have made several phone calls to try and rectify the issue. As yet, the issue remains unresolved. Would not recommend.

The solar app does not show correct "instant" data lately. (It does, but very occasionally)

There seems to be some serious problem here. Either the backend does not update the DB correctly that provides this data, or there's a communication issue between the app & the server.

The graph is OK, but the top part of the app shows bogus information or at least very-very outdated information (at least half an hour late).

It also does not refresh said information. ( you can tell when it's working; it updates the info every few seconds )

And to add insult to injury:
I could not find a way to send a support email or contact. I'm getting AI blocked, or getting a form that cannot be submitted.

Bravo.

They either consciously planned for support to be impossible to reach or someone is really poor at his job with UI/UX.

Not happy either case.

Edit;
Clearly their response was a marketing / human relations exercise.
To date, no-one has tried to contact me, and their support availability is what it is: a big fat zero.

Luckily, the data has started refreshing correctly, but the support problem is a big worry.

So this is an update. Turns out I didn't get told about the failure in the monitoring app because the installer didn't enable that option - they were being told it had failed but didn't bother telling me. They also fobbed me off with getting it replaced. Not happy SolarNova.

SolarEdge organised to get the unit replaced as a show of goodwill. Process went smoothly except at the end it couldn't connect to the wifi which took some stuffing around to fix. At the moment it's working but complaining about the external antennas not being installed (which they are).

If you're getting SolarEdge installed make sure you choose a good installer and get them to set it up so you get problem notifications as well as them.

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Original

have 2 x 5kW inverters installed 5 years ago. First one died after 4 years, second after 5.
Original installer isn't interested in changing the second one so SolarEdge have told me to sort it out myself with no clear guidelines on who is going to pay.
The monitoring app knew the inverter had failed both times but didn't tell me - I had to notice that solar production was down (which I initially thought was because it was overcast for weeks)

Patience with my questions. Great customer service.

Jahanavi at solar edge support was really helpful, got my system up and running and identified the problem with one of my solar panel and a part is being sent. Quick and efficient support!

18.2.26 6 yr old Inverter under warranty fried. Original installer wound up. Transferred system to new installer & engineer spoke to Customer Support.24.2. Replacement inverter sent from Hungary Fedex economy lost/stolen in Germany 27.2.26..provided evidence to SolarEdge but from 6th til 17th March stuck "Inverter pending shipping". Very stressful experience dealing with bots/customer support. Even installer couldn't progress. Took awful review to resolve from 17th March & replacement inverter fitted 1st April. A very expensive experience. Polite staff members at Tier 1 level but no ability to refer problems up the management chain. Case no's 6505824, 6542939. Why do warranty replacements not come from Heathrow warehouse? Why does it take terrible review to get action. Still licking my wounds...

i bought a house with solaredge system installed. had to pay a 100€ fee just to get access to it. not even close be value for what has to be done (prob it just happens automatically a database entry change). not reccommending such a closed greedy system.

We’ve had our solar system, consisting of SolarEdge Battery, Inverter and individual panel optimisers using JA Solar panels, for approximately 28 months.

We’re now experiencing our second battery failure, the original was replaced after 8 months and are now awaiting the third battery to arrive. In addition to the battery failure we’ve been told some of the optimisers have water ingress and the inverter may also need to be replaced.

Due to the warranty small print we’ve had to pay for the system investigation, scaffolding and lost the advertised savings for the last four months while we wait for the issues to be resolved.

When the system works, it’s great, but at this rate of failure and the costs of resolution (even with the hardware being free) the system will never represent a return on investment. Very disappointed.

UPDATE 14/04/2026. Following the above post Nikolay from SolarEdge contacted me and our installer and expedited the replacement of the battery and inverter. As of today the system is working as intended. Whilst I am still disappointed that the failures occurred I’m prepared to chalk them up to bad luck and hope that the system continues to work from now on! The after-sales support offered by SolarEdge in this instance has been excellent and deserves credit.

Great service from Likhith today sorted everything out with no hassle.

Extremely Disappointed. I invested thousands of dollars to install a solar system through SolarEdge, expecting energy savings and reliable service. Unfortunately, the system has not been working at all.
There is no communication to the monitoring website, no energy is being exported to ComEd, and my ComEd electric bill continues to increase. At the same time, I am paying approximately $500 per month for the solar loan. I am essentially paying double — a solar loan and a full electric bill — with zero benefit.
I have repeatedly attempted to contact SolarEdge for assistance, but there has been no response. The lack of communication and poor customer service is extremely frustrating.
This has been a very costly and stressful experience. I would not recommend this company based on my experience. If I can give a 0 star I should do that. No one should get this company service.

Good reply. Nice to talk with

Chatting with Swaroop calmed me down immediately as I been concerned about the system being defunct. There was no BS it was direct and professional all the way. Hats off to Solaredge for employing a most professional person on their team.

We've been having issues with our 10kWh battery since install now but recently it has completely died.
SolarEdge have been claiming a new one will be sent out since January but communication is now non-existent, support is impossible to get through to, and we have been left in the dark on a claim for the most expensive single item in our house!
If it was a TV or washing machine it would be unacceptable but we'd probably end up sucking it up and replacing it. This is £5000 battery that we're being fobbed off on, it's unacceptable.

My 3.68kW inverter has failed about 18 months after installation. On the plus side, SolarEdge checked it remotely very promptly, decided it needed replacement and are sending one out under warranty. Another plus: the front line staff are friendly and try to help.

BUT - big but - the terms of the warranty are that I have to pay for the callout and installation costs, which is £450. To put that in context, it's near enough the same as the entire benefit of my PV since it the inverter was installed. If the inverter can't do better than that, there is no payback and investing in PV is a complete waste of money.

This is my second SolarEdge inverter: it was a replacement for another one which also failed. The same terms applied to that, as well - I had to pay the callout and installation charges - but that didn't feel quite so ridiculous as it had lasted about 5½ years in use.

So, helpful staff notwithstanding, I'm not impressed by the reliability or warranty of SolarEdge inverters.

UPDATE 09March: SolarEdge replied (as below) asking for more details. These were given just over a week ago. Zero response. So is their standard request for details just window-dressing rather than a prelude to action?

Solaredge app has a core manual control of battery function. This should allow schedules with 3 charging and 3 discharging periods to be set. This worked for 2 years without failure. For the last 5 months these schedules have had a 20-30% failure rate. This has been reported on the internet as a World-Wide problem. The response from Solaredge has been that it is a known problem and they are working on a solution. It is not a hardware problem, the installer cannot solve the issue. It is not my wi-fi. It is an app communication issue. I have decided to replace the system and take Solaredge to the small claims court.
Full details of this protracted issue are fully detailed on open case 6110498. Solaredge last response said that I was not using the manual charging setting correctly. The reply baffles me as the core manual function SolarEdge documentation states 1. Manual battery control function is supported in UK 2. Schedules should not be overlapped 3. 3 charge and discharge schedules can be set. There are no other restrictions. This worked for 2 years but from 5+ months ago setting the schedule encounters up to 30% failure rate. The recent solution suggested is to change the tariff that I am on to one where Octopus are in control. This to me is an admission that the CORE manual function does not now work. I bought the system that advertised itself as having a manual control function. The app is supplied “Free and as is” the installer cannot solve my problem it is a glitch within the app. Under the Consumer Protection act the product must be as advertised and fit for purpose. The core function of manual battery control is not “fit for purpose”.

Having send 6 emails and 1 month later, to the support department of Solaredge still now answer/reaction on my question about a refund. Totally silents, unbelievable

I received a detailled answer which solved my issue

THank you

I've had my system 10 years and the inverter went out....solaredge was prompt getting me the new inverter and I had to pay a tech to install it BUT....they absolutely make it impossible to get the app up amd going so I can see what's going on. I try to call them but they have it set up to AVOID human interaction. YOU ABSOLUTELY CANNOT get a human on the phone....GOOGLE does the same. I simply want to use my solaredge app folks.
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