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SOLO rent a car  Reviews 

1,307
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick, efficient, and hassle-free service, ensuring a smooth rental process from pick-up to drop-off. The friendly, helpful, and professional staff are frequently highlighted, contributing to a positive and well-organized experience. Many also appreciate the competitive pricing and quality vehicles, often receiving clean, new, or upgraded cars in excellent condition. However, some customers noted concerns about vehicle condition, such as scratches, a sad state, or lack of power, and a few also mentioned unexpected charges or unclear policies regarding pre-rental checks and contract clauses.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting quick pick-up and drop-off... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, helpful, and... See more

Price

Reviewers highlight positive aspects of price, with many finding prices to be competitive and great. However,... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent condition of the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as stress-free, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AMAZING experience we’ve had!!!! Manager Katia helped with everything, was very supportive, no issues with deposit, no issues with early drop off, she was always in touch, very convenient location in... See more

Rated 5 out of 5 stars

One of the best car rental companies I’ve used. Easy to book, quick service on arrival for pick up. They never asked me to take any photos or videos prior to taking the car as they did their own then... See more

Rated 5 out of 5 stars

Really good and reliable car hire company. The comunication is great. The drop off out of working hours free, very simpe and effective. Hope they will keep up with their standards. Highly recomme... See more

Rated 5 out of 5 stars

Hired a car from Solo for months of Oct and Nov 25. The service was excellent on pickup. Quick and efficient. I was given an upgrade from manual to automatic without extra charge. Same efficient s... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Truck Rental Agency
  4. Van Rental Agency

Written by the company

Welcome to the top сar rental service in Spain: Malaga, Marbella and Alicante. We offer a wide selection of vehicles — from economical and family-friendly models to vans and luxury cars. Every vehicle is regularly serviced and delivered in excellent condition. Choose your dates and select the car online, add insurance package and extra services in just a few clicks — with instant confirmation. We aim to make car rental simple, transparent and pleasant — so every customer feels confident and relaxed while driving in Spain.

Real Photos

Written by the company

Choose auto on real photos
We have our own vehicle fleet and on the site you can choose among dozens of cars in excellent trim levels, all cars of the latest models!

5 minutes order

Only here you can order beautiful car in 5 minutes

Only here you can order beautiful car in 5 minutes
The booking system on our website is designed to save your time, see for yourself and order the latest model of the car in excellent collection in just 5 minutes!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(1,307)

423 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything perfect

Everything perfect! Rented for 1 month and had no issues at all. Parisa from the office was very helpful and gave me a lift to the gate after returning the car.

December 12, 2025
Rated 5 out of 5 stars

Hired a car from Solo for months of Oct…

Hired a car from Solo for months of Oct and Nov 25. The service was excellent on pickup. Quick and efficient.
I was given an upgrade from manual to automatic without extra charge.
Same efficient service on return of car.
I would recommend this company, and will definitely be using them again for car hire.

December 4, 2025
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you very much, Mrs. Duffy!
We’re delighted you enjoyed the efficient service and the free upgrade.
We truly appreciate your recommendation and look forward to seeing you again!

Rated 5 out of 5 stars

Amazing service

We loved everything. The service was fast and really good. The staff were super friendly and answered all our questions. I’ll definitely rent with them again.

November 25, 2025
Unprompted review
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you so much, Maksim!
We’re really happy you enjoyed the service and our team. You’re always welcome back — we’ll be glad to see you again🤗

Rated 5 out of 5 stars

Had a great experience with the…

Had a great experience with the company. Needed a car for a whole week visiting Malaga, did the reservation online and then basically just needed to pick up a car. Everything is simple, well organized. Prices are quite competitive! Recommended

July 22, 2025
Unprompted review
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you, Vlad!!
We’re glad everything went smoothly and that the process felt simple and well organized. Enjoy your time in Málaga, and we hope to see you again!

Rated 5 out of 5 stars

Competent and quick

The shuttle service was perfect. The contract formalities were short and competent. The review of the damages have been submitted by email and were complete.

November 22, 2025
Unprompted review
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you, Stefan!
We’re glad the shuttle and the rental process worked perfectly for you. Thanks for highlighting our professionalism — we appreciate it!😊

Rated 5 out of 5 stars

Excellent

Excellent, the staff was good 😊. The vehicle was clean and perfect.

November 18, 2025
Unprompted review
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you!
We’re happy you found everything excellent and the vehicle in perfect condition.
See you again at SOLO rent a car!

Rated 5 out of 5 stars

AMAZING experience we’ve had!!!

AMAZING experience we’ve had!!!! Manager Katia helped with everything, was very supportive, no issues with deposit, no issues with early drop off, she was always in touch, very convenient location in Malaga airopirt. Car was in excellent condition. Recommend! Will come back. Thank you.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Worst service they refuse to return my…

Worst service they refuse to return my deposit 1700 euro stop communication now be careful you will never get your deposit back

November 8, 2025
Unprompted review
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you for your feedback. We would like to clarify that we do not charge a deposit; instead, we perform a pre-authorization on a credit card in the main driver’s name. This amount is temporarily blocked by the bank and is released according to your bank’s processing time after the rental.

We hope this clarifies the situation and appreciate your understanding.

Rated 1 out of 5 stars

Do not use this company

I rented a car from Solo from 02 October 2025, 21:00 hrs to 29th October 2025, 04:00 hrs. On arrival at Malaga Airport, we followed their Prepaid Voucher instructions, “How to get to the Solo Rent rental counter”, and specifically followed the instructions to be transported to the office of Solo by Shuttle bus. Our flight arrived on time. Although 20-plus Shuttle Buses turned up to transport their clients to pick up their cars, there was no show by Solo. We then called the office on the number provided on the voucher. No one answered the phone. Much disappointment and inconvenience, as you can imagine!
My wife and I had to stay in Malaga until the next day, 3rd October, before proceeding to the Solo rental office to pick up the car. We strongly complained to the office attendant and he told us that the office and the shuttle are not available after 22:00 hrs (although this did not appear in the voucher or contract). Other car rental companies that operate outside the Airport offer a 24-hour service. There was no apology offered by the attendant; he raised all the necessary paperwork and took us to the car. We left Solo to make our way to our accommodation.
As far as I’m concerned, Solo Rental are in breach of contract; failure to perform a duty accepted by me under the contract. They have lots of clauses in the contract that stipulate General Terms and Conditions associated with the contract that call for additional costs if certain stipulated conditions are not met by the Client. I’ve asked them to compensate me for the inconvenience, discomfort and failure of Solo to provide a 24-hour shuttle service to me at Malaga Airport, like other providers do. They refused to agree to this.
In their contract, they state that the cars are in perfect condition. This is not the case, as the associated photographs showed.
They demonstrate little Customer Care either at the Solo reception or their support operation. Give this company a wide berth and ensure you get a company that operates a 24-hour shuttle service.

October 3, 2025
Unprompted review
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you for sharing your feedback. We sincerely regret any inconvenience you experienced.

Please note that our shuttle service must be requested by phone after landing, as indicated in the booking instructions. The office is only a 5-minute walk from the airport for those who prefer to come directly.

Our office closes at 22:00, and we apologize if your arrival time was not aligned with this schedule.

Regarding the vehicle, we always document any scratches or pre-existing damage, and our cars are new and clean. If something in the car’s condition is not satisfactory, we encourage clients to inform us immediately so we can offer alternatives.

We appreciate your understanding and hope this clarifies the situation.

Rated 5 out of 5 stars

Excellent. Will use again

2nd time using Solo rent a car from Marbella and for the 2nd time I'm very happy with the experience. Very quick and easy to deal with. Loved the online pre-registration. Liked that they sent us photos of the damages already on the car at the time of hire. They fully encouraged us to take our own photos and videos of the car.

We returned the car outside of business hours and it couldn't have been easier. The instructions were clear, gave good advice again regarding photos of fuel tank level, mileage and state of car on return. Popped the keys in the return box. Recieved an email at 9.30am the following morning (a Sunday) acknowledging our return and confirming everything was in order, no damages etc.

Will absolutely use Solo again. The price is great. Staff in Marbella are easy and friendly to deal with. Hire and return are a breeze. No quibbling or silly business like you expect from other car hire companies. Car returned Saturday evening, deposit was refunded to my card by Wednesday afternoon

August 13, 2025
Unprompted review

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