While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have bought a ton of stuff from Soltech over several years as we have 4 16 camera systems and are constantly upgrading or moving things around.. Even though we are in Hawaii packages always arriv... See more

Rated 1 out of 5 stars

Incompetent! We had to send our security DVR in three separate times to get it repaired. Every time I would get it back it didn't work. The last time they returned it they didn't send back all my co... See more

Rated 3 out of 5 stars

The remote control wasn’t included in my package so I had to buy one. I know the company comes out way ahead when it is the responsibility of the customer to keep receipts but do you have ANY idea how... See more

Rated 5 out of 5 stars

I had a Samsung DVR that needed replaced. I called Soltech for advice and promptly ordered the recommended replacement model. Great Deal, Free two day shipping and I was up and running again.

Company details

  1. Electrical Appliance Wholesaler
  2. Electronics Store

About Soltech Security

Information provided by various external sources

We've worked hard in becoming a trustworthy source for our customers for security solutions. By partnering with Samsung Techwin as authorized distributors as well as many other manufacturers, we’re proud to say that we bring quality to the table above all else.

We also test compatibility and use in-house so we pride ourselves in our knowledge of the products we send over to our customers.

Contact info

4.2

Great

TrustScore 4 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have sent 3 email and not hear back …

I have sent 3 email and not hear back from anybody this company does bad bussniss and doesn't care about the customer I also reported to better bussniss

May 12, 2017
Unprompted review
Soltech Security logo

Reply from Soltech Security

Dear Customer,

We are so sorry about your experience.
We would love to assist you directly and right away.
Please give us a call at 1-855-880-3456 or email us again at cs@soltechsecurity.com and we will be on the lookout for your email.

Our available call times are stated below.
8am-12pm EST
1pm-5pm EST

Sincerely,
Soltech Security

Advertisement
Rated 5 out of 5 stars

Good camera system from a reliable vendor

This is my second security camera system purchase for installing at my new place of business. Being a small business operator having a good security camera system is essential. These systems are pretty easy to operate and install (I have the Samsung NVR). Also, the vendor Soltech Security has been my "go-to," for purchasing this type of equipment for years. Good customer support as well as reasonable prices for the equipment they sell.

May 12, 2017
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, outstanding pricing with above and beyond customer service. Will continue to use for my security needs.

May 11, 2017
Unprompted review
Rated 4 out of 5 stars

Soltech Review

Good product, good price. Fast shipping. Customer service should have a phone number not just an email, then it would get 5 stars, but overall a good experience and would shop again.
Order# 20007216

May 10, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Company Soltech Security

I purchased a home security system from Soltech. I got an excellent price and excellent service. I would highly recommend them for your home security. Order 122004060031

May 9, 2017
Unprompted review
Rated 5 out of 5 stars

Great Seller!

Great Seller!
Great Experience!
Great Pricing!
Fast Shipping!

What more can you ask for? Overall great company to deal with!

May 9, 2017
Unprompted review
Rated 5 out of 5 stars

I ordered Samsung cameras on 2 two …

I ordered Samsung cameras on 2 two occasions from Soltech. Their service and the quick shipping they provided was 2nd to none. Most importantly was the price of the cameras. I checked numerous companies and Soltech by far had the best prices. I would recommend Soltech to anyone looking having security needs. Gene

May 9, 2017
Unprompted review
Advertisement
Rated 4 out of 5 stars

PRODUCT QUESTION

I wanted to verify that I was ordering the correct item. The person on the
phone pretty much politely answered my question. Just about 4 stars of politeness.

April 20, 2017
Unprompted review
Rated 5 out of 5 stars

I ordered a home surveillance system …

I ordered a home surveillance system through this company. The experience was great. Ordering was easy. The tracking of my package all the way to getting emails that it had been delivered. And the delivery was fast and I got exactly what I ordered. Thanks

April 18, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Works Great - Good Value

Item described accurately, shipped promptly and worked great.

March 31, 2017
Unprompted review
Soltech Security logo

Reply from Soltech Security

Dear Customer,

Thank you very much for your kind words.
If you need any assistance in the near future, please feel free to contact us at cs@soltechsecurity.com
Thank you.

Sincerely,
Soltech Security

Rated 1 out of 5 stars

Really?

I am surprised Samsung would not be checking up on your company. I bought two new back up cameras and while they were packed in small boxes, you tossed them in a larger box with no wrapping in the box. One camera got damaged in transit. Lesson learned. Buy someplace else next time. Poor packaging

March 14, 2017
Unprompted review
Soltech Security logo

Reply from Soltech Security

Dear Customer,

We are sorry to hear about this experience.
If you'd like, we will be more than happy to replace the item that was damaged in transit.
Please email us at cs@soltechsecurity.com.
Thank you.

Sincerely,
Soltech Security

Advertisement
Rated 5 out of 5 stars

Excellent service

I email one question got a perfect answer wonder service👍🏽

February 21, 2017
Unprompted review
Soltech Security logo

Reply from Soltech Security

Dear Customer,

We thank you for your kind words. It is our pleasure to bring you the service that you deserve. We are so lucky to have you as our customer.

Thank you again, and should you have any questions or concerns in the future please do not hesitate and contact us at cs@soltechsecurity.com

Kind Regards,

Soltech Security

Rated 4 out of 5 stars

Would have given 5 stars but they are difficult to make telephone contact with,otherwise great service!

Fast same day shipping as advertised! Very satisfied with product. Would have given 5 stars but they forgot to email shipping information. Had to call them and encountered some difficulty getting to a live person otherwise great ,fast friendly service. Would have no problems recommending this company to anyone!

February 21, 2017
Unprompted review
Soltech Security logo

Reply from Soltech Security

Dear Customer,

We apologize for the small hiccup as our phone lines were a little haywire. But should you have any questions or concerns please do not hesitate and contact us directly at cs@soltechsecurity.com

Kind Regards,

Soltech Security

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look