We have bought a ton of stuff from Soltech over several years as we have 4 16 camera systems and are constantly upgrading or moving things around.. Even though we are in Hawaii packages always arriv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Incompetent! We had to send our security DVR in three separate times to get it repaired. Every time I would get it back it didn't work. The last time they returned it they didn't send back all my co... See more
The remote control wasn’t included in my package so I had to buy one. I know the company comes out way ahead when it is the responsibility of the customer to keep receipts but do you have ANY idea how... See more
I had a Samsung DVR that needed replaced. I called Soltech for advice and promptly ordered the recommended replacement model. Great Deal, Free two day shipping and I was up and running again.
Company details
About Soltech Security
Information provided by various external sources
We've worked hard in becoming a trustworthy source for our customers for security solutions. By partnering with Samsung Techwin as authorized distributors as well as many other manufacturers, we’re proud to say that we bring quality to the table above all else.
We also test compatibility and use in-house so we pride ourselves in our knowledge of the products we send over to our customers.
We also test compatibility and use in-house so we pride ourselves in our knowledge of the products we send over to our customers.
Contact info
320 Fairfield Rd, 07004, Fairfield
- 1-855-880-3456
- cs@soltechsecurity.com
- www.soltechsecurity.com
Reply from Soltech Security
Dear Customer,
We apologize to hear about your experience. Please do not hesitate to contact us at 201 840 6755 so we may rectify this to your satisfaction.
Kind Regards,
Soltech Security
Advertisement
Highly recommended
No issues. Received good service, and quick response to questions before my purchase. Thanks.
February 7, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
Thank you for your kind words. It makes us very glad that we were able to provide you the best service that you deserve.
In the future, please do not hesitate to contact us with any questions or concerns.
Thank you again.
Kind Regards,
Soltech Security
Plugs do not work
We order a unit to replace a unit that was already installed. Tried to explain the power supply was different from the first unit. The second power supply will only fit four cameras. It came with another adapter for 7 cameras but the plug to the DVR is different from the 4 plug. Tried sending a picture to the technician. Really got nowhere. Now i have a dvr that does not work and my entire system is not working. Is there someone on a local basis that can help remedy our system and get what we need. We are in San Antonio Texas.
January 30, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
We apologize to hear about this experience. Please contact us at 201 840 6755 so we may rectify this situation.
Kind Regards,
Soltech Security
Great Product but I misunderstood
I thought Soltech was easy to deal with, though my return/refund hasn't been completed yet so that may change :) I loved the camera, which I bought to monitor my dogs while I'm at work. I did not realize that a subscription to a monitoring company was required to use it, however, so I returned it.
January 30, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
First we would like to thank you for your kind words. Secondly, please contact us at 201 840 6755 so we may be able to help you sort this situation with your IP camera. We do offer a subscription to Samsung Cloud, however the units are able to record into a micro SD card.
Thank you again, and we apologize for any confusion.
Kind Regards,
Soltech Security
Very impressed
I am very impressed with the emails informing me of every step in the ordering and receiving of the product. The only thing I might like to see is a way to contact customer service by phone in case I have questions.
January 18, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
Please contact us at 201 840 6755 at anytime with questions or concerns. We will be more than happy to hear from you!
Thank you for your kind words.
Kind Regards,
Soltech Security
Advertisement
Right to the point
I ordered , they acknowledged , got the product , will use them again !!
January 18, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
Thank you! We hope that we are able to provide you the security and peace of mind as these are very important to us.
In the future do not hesitate and contact us with any questions or concerns.
Kind Regards,
Soltech Security
Reply from Soltech Security
Dear Customer,
We are very pleased to see that you are well taken care of. Thank you for being our customer.
Kind Regards,
Soltech Security
Technical information call
I had to call Soltech Security about extra camera cables that I needed and the representative was very quick and technically savvy about the information. I intend to purchase in the near future extra cameras and I will certainly use this company. I would also recommend them to family and friends.
January 16, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
We are moved by your kind words. Thank you. We hope that we are able to supply all of your security needs as your peace of mind and security are important to us.
In the future please do not hesitate and contact us should you have any questions or concerns.
Thank you again.
Kind Regards,
Soltech Security
Best Price, Fast Shipping
I have ordered over 10 Samsung security systems for our businesses from soltech. They by far have the best price on these beating anyone on the web and even sams club. Fast free shipping. Buy with confidence I do.
January 10, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
We are very pleased to hear that you are happy with your purchase. We are lucky to have customers like you. Thank you again for the kind words. In the future should you have any questions or concerns please do not hesitate and contact us.
Thank you again .
Kind Regards,
Soltech Security
Advertisement
Great product and fast delivery !
I purchased Samsung security camera cables, as the original cables were too short. The cables came with a BNC coupler. The cables provided an excellent picture quality and the turn around on the delivery was very fast with just regular shipping. I will purchase from them again.
January 4, 2017
Unprompted review
Reply from Soltech Security
Dear Customer,
Thank you for the kind words. It means a lot to us to see that you were well taken care of.
In the future please do not hesitate to contact us with any concerns or questions.
We are lucky to have customers like you.
Kind Regards,
Soltech Security
Reply from Soltech Security
Dear Customer,
We thank you for your kind words and patronage. Please do not hesitate to contact us should you have any questions or concerns. We are very thankful to have a customer like you.
Thank you again .
Kind Regards,
Soltech Security
Works as expected
Easy to install/setup and does exactly what a brand new camera would. Good deal.
December 13, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
We are very pleased to hear that you were well taken care of. We value your input and patronage. In the future should you have any questions or concerns please do not hesitate and contact us.
Thank you again.
Kind Regards,
Soltech Security
Top Rating , excellent communication
Order was extremely easy and very thorough feedback on order progress. Arrived quicker than I expected.
December 12, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
Thank you for the kind words. We are glad to see that you are well taken care of. We are lucky to have customers like you. Please do not hesitate and contact us with any questions or concerns in the future.
Thank you again.
Kind Regards,
Soltech Security
Advertisement
Great company to deal with
Product was as advertised, price was great, shipping was fast.
I would do business with them again again and again
December 12, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
We very much appreciate your kind words. We find the most joy knowing that you have been well taken care of. We are honored and lucky to have customers of your caliber.
Should you need anything else in the future, or have any questions and/or concerns please do not hesitate and contact us.
Kind Regards,
Soltech Security
Bad service
Unacceptable! I paid $110 for next day shipping, and is more than a week now and I haven't received it.
I called and email costumer service to cancel my order and nobody answer me back.
I wish I wouldn't order never. Of course I'll return your item back.
December 5, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
We apologize for this experience. Please contact us at cs@soltechsecurity.com or call us at 201 840 6755. We would love to rectify this situation for you.
We sincerely apologize once again.
Kind Regards,
Soltech Security
excellent customer service
I ordered a security system through them and the power pack didn't work. Instead of sending me another power pack they sent a whole new system. The customer service has been excellent the whole way through. They paid for return postage as well. I would recommend them to anyone that needs to buy a security system.
December 1, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
Thank you so much for your kind words. Should you ever need anything else in the future, please do not hesitate and contact us. We greatly value your patronage.
Thank you again.
Kind Regards,
Soltech Security
Terrible experience
November 29, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
We apologize to hear about your experience. Please contact us at 201 840 6755 ext 107 or email us at marketing@soltechus.com and let us know if there is anything that we are able to do to rectify this situation. We value your input and patronage.
Kind Regards,
Soltech Security
Advertisement
Great site easy transactio
Awesome product saved a lot of money easy transaction and fast shipping
November 19, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
Thank you for the kind words. We are very happy to hear that you have been well taken care of. We are honored and privileged to have you as our customer,
Should you have any questions or concerns in the future please do not hesitate and contact us as we appreciate your patronage.
Kind Regards,
Soltech Security
Power Supply
Received as promised. The product arrived on time. I would recommend this company.
November 18, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
We are very glad and thankful for the kind words you have said. Should you need anything else in the future, please do not hesitate and contact us.
Kind Regards,
Soltech Security
As advertised
Ordered power supply and power splitter leads to add more cameras to my security system. And a 10' VGA cable. Cable was heavy duty and was much cheaper than Staples. Would buy again from this company.
November 11, 2016
Unprompted review
Reply from Soltech Security
Dear Customer,
We appreciate your patronage and kind words.
Please contact us should you have any questions please do not hesitate and contact us.
Kind Regards,
Soltech Security
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.