Sonetel Reviews 

4,014
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service and staff for being exceptionally helpful, professional, and understanding. People frequently highlight the efficiency and quick response times, making the overall service experience smooth and reliable. However, some people mentioned difficulties with the multi-step verification process, including requests for already supplied details or rejections without clear reasons. A few other people also felt that the platform could be unstable, citing issues like unreliable features, slow website performance, or unexpected account bans for using the service.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as very good, excellent, and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of setting up tools and... See more

Response time

Customers consistently note positive experiences with response times, highlighting the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Look, the product is great and Sonetel have to meet the requirements of various external departments to provide you your new number. As a customer, the verification process is multi step and some of... See more

Rated 5 out of 5 stars

Anupam was helpful and very responsive in resolving an issue that had been frustrating me for quite some time. I wish I had known about the reason for the issue (change to receiving SMSs) much ear... See more

Rated 5 out of 5 stars

I run a Small Business been with them more than 10 years! Honest , understanding and keen to work around problems with the customer rare features these days! Recommend opening any account with them... See more

Rated 5 out of 5 stars

I am not very tech savvy and had trouble launching my new account. Annul (Tech Engineer at Sonetel) was AMAZING: patient, helpful and very knowledgeable! Thank you Annul!!


Company details

  1. Electronics & Technology

Information provided by various external sources

A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(4,014)

884 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I am very satisfied with Sonetel and the support team. The service is easy to use, reliable, and the customer support is responsive and professional. Recently, I needed assistance with account verification, and the support team guided me through the process patiently and efficiently until everything was resolved.

I appreciate the excellent customer service and the quality of the platform. Sonetel has been a great solution for my communication needs, and I am happy to recommend it to others.

Thank you, Sonetel, for your outstanding service!

June 4, 2026
Rated 5 out of 5 stars

Absolutely great experience with Sonetel

Absolutely great experience with Sonetel. After testing my new number for free under trial period, buying a plan and number activation was a smooth sail. Thanks to the dedicated support which helped in verification and activation so quickly. Would definitely recommend Sonetel for service and great price!!

June 4, 2026
Rated 4 out of 5 stars

Everything is great

Everything is great. what would make this 4 start to 5 star is integration with third party apps and services, and guaranteed sms verification

June 4, 2026
Rated 5 out of 5 stars

Overall

Overall, a good experience with Sonetel. I faced some challenges during the initial verification and account setup process, and it took a little longer than expected. However, the support team was responsive and helped resolve the issues. Once my account was verified and activated, the service worked well. Thank you to the team for their assistance and support. Looking forward to using Sonetel for my business communications.

June 3, 2026
Rated 5 out of 5 stars

Excellent Service and Responsive Support

I've had a very positive experience with Sonetel. The platform is easy to set up and use, even for small businesses that need international phone numbers and call forwarding services. Whenever I had questions, the support team responded quickly and professionally, helping me resolve issues without delay.

The pricing is reasonable, the service is reliable, and the overall user experience has been smooth. I especially appreciate the clear communication and willingness of the customer service team to assist whenever needed.

I would recommend Sonetel to entrepreneurs and businesses looking for an affordable and flexible business phone solution

June 1, 2026
Rated 4 out of 5 stars

It's working fine for international call forwarding

It's working fine for getting a number in Australia, and call fowarding internationally to another number.

They request documents after you purchase a number. It's quite a lot and invasive including passport, proof of address, but they were fast and responsive. If you choose not to verify yourself, they will refund you so that's nice.

The sontel webapp is buggy and could be vastly improved which is why I gave it 4 stars. Compared to skype or teams, the website (on phone or pc) is average. The android app is so awful I uninstalled it.

However, I don't need the webapp and for the simple need to forward a call internationally to another number, it does the job.

June 1, 2026

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