The customer agent was really quick! He provided concrete answers and a name. The tone was friendly and helpful. It's a business model built on foreign text messages that people need, and that's at th... See more
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Review summary
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Reviews shaping this summary
I am not very tech savvy and had trouble launching my new account. Annul (Tech Engineer at Sonetel) was AMAZING: patient, helpful and very knowledgeable! Thank you Annul!!
I am giving 5 stars, I would give more if it were possible! The support I received from Kiran was excellent, forthcoming and indeed very helpful. I appreciated the very courteous style of writing i... See more
We were having a hard time verifying our account but Sonia made it super easy for us to activate our account. Very professional and good service. The phone numbers are all legit and easy to use. 100%... See more
Company details
Information provided by various external sources
A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls.
Contact info
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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"I am very happy with the service…
"I am very happy with the service provided by Sonetel. I faced an issue with my caller ID, but the support team was very helpful and resolved it quickly. Thank you for your support!"
July 2, 2026
Kiran.K from Customer Service
Kiran from Customer Service, helped me to activate my number on Sonetel.
The communication between us was clear and fast.
I give Kiran a 5 start review for helping me to activate my number asap.
July 3, 2026
Easy service and great support
July 2, 2026
Outstanding!!!!!!!
The agent was very very very very helpful
Guided me very smoothly and politely
You are all lucky have this agent your team.
Alot of patience and understanding
July 2, 2026
I recommend
I recommend.
Great price, fast activation and the support team replay and resolve issues very quickly.
July 1, 2026
I recently started using Sonetel for…
I recently started using Sonetel for our business communication, and the customer support has been outstanding. The team was polite, responsive, and stayed with me throughout the verification and setup process until everything was working properly. I really appreciate their professionalism and willingness to help. :)
July 1, 2026
Service Review
Umang Sir helped me as I could not use sonetel as a Pakistani. He helped me manually activate my account. Amazing service. Thank you.
June 25, 2026
Decent experience and alternative to…
Decent experience and alternative to Skype. I get SMS from marketing people and cannot stop. My big complaint.
July 28, 2025
Follow up was great and excellent
Follow up was great and excellent. Service was done quickly and met my expectations. Very happy with the quality of service and customer care.
July 1, 2026
Great customer support and quick responses
Just purchased US number for my work and not like other VOIP Services who only sell then take multiple days to reply, Jasmeet and Bhargav stay connected with me from start to end for explaining the documentation and help me to get my work start. Really appreciate for your quick responses and helping nature.
June 29, 2026
Really good customer service
Really good customer service, very happy with the offering too.
June 26, 2026
Great experience with Sonetel
Great experience with Sonetel!
Their product does exactly what it says it will do, and the setup was straightforward. Their communication was clear, responsive and helpful throughout, with excellent customer service.
June 26, 2026
They worked with me to set up…
They worked with me to set up everything and make it work
June 26, 2026
Kiran from Sonetel was fantastic!!
Kiran was extremely helpful in detailing the requirements and providing immediate status updates. I’m super impressed with Sonetel!!
June 26, 2026
Fishy
I’m truly sorry, but we were unable to proceed with the activation of your number, as the documents you submitted were declined by our service provider. I completely understand how disappointing this must be and I sincerely apologize for any inconvenience this has caused.
Regrettably, the provider did not share a specific reason for the rejection, which limits the clarity I can offer at this point. However, to ensure you're not left at a loss, a full refund of the subscription fees has already been processed to your source account.
Thank you for your patience and understanding. Please don’t hesitate to reach out if you have any questions or need further assistance — I’m here to help in any way I can.
June 25, 2026
Unprompted review
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