HI SONIC DIRECT IS GOOD PLACE FOR ELECTRICAL ITEM ALDO GOOD CUSTOMER SERVICE AND SUPPORT ALWYS LOADS STUFF BEFORE ASWEL ALSO BOTH DRIVERS COME TO DROP OFF MY AMERICAN FRIDGE FREEZER VERY HANDY HELP... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery and great guys, very friendly and helpful not moody how some delivery people can be, turned out our fridge was hardwired so they couldn't remove as requested. One of the guys said he'd l... See more
Amazing customer service as usual, Ramaish was very helpful when I ordered my new ovens ensuring everything was organised and correct sizing for me. Then Haneef brought and fit my ovens for me removi... See more
⭐⭐⭐⭐⭐ Excellent service from Sonic Direct! We were very pleased with the help and customer service we received from Khalil Khan. He was friendly, professional, patient, and very helpful throughou... See more
Company details
Information provided by various external sources
Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.
Sonic Direct .. Electrically Unbeatable !
Written by the company
- Google Certified Shop & Trust Pilot
- In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
- Trusted Shops
- We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
- Euronics Retailer
- As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
- Investors in People
- As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.
Contact info
Ingleby Road, BD8 9AN, Bradford, United Kingdom
- 01274 575000
- reviews@sonicdirect.co.uk
- www.sonicdirect.co.uk
4.9
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and noligable
Very helpful and noligable, fast and easy shopping for what I needed and delivered to my car.
August 17, 2026
Great product excellent service.
September 2, 2026
Knowledgeable
Knowledgeable, helpful ,polite customer sevice from the sales staff,deliverymen and fitter.
September 2, 2026
Good sales person exerlelent…
Good sales person exerlelent information
Good delivery
No complaints
August 28, 2026
Ordered a pretty ambitious fridge…
Ordered a pretty ambitious fridge freezer. Sandeep and Maciej were excellent delivery guys, was really impressed that they managed to fit it in and get it through the hallway. Good, hardworking lads.
September 5, 2026
Unprompted review
Everything was perfect,excellent…
Everything was perfect,excellent service,excellent delivery,all staff were helpfull not pushy,thank you very much.
August 27, 2026
A good company to buy a TV from.
I like this company as an electronics store. I bought a TV from them recently and I am very happy with the product, the price, the sales guy that contacted me. So, this company is good. The company they use for delivery is not that good but they are looking into that but I would recommend this store if you want to buy a TV.
July 14, 2026
I would just like to say a big thank you to Magic & Sandeep .
I would just like to say what an amazing experience we had with the delivery drivers from sonic mega stores Bradford Magic & Sandeep were so professional, polite, efficient experienced in the way they conducted themselves with our delivery we are so pleased with our purchase. I would definitely recommend this store thanks again guys.
September 5, 2026
Unprompted review
Bought another appliance from sonic
Bought another appliance from sonic.
Kind and friendly staff.
Very good prices.
Recommend
August 31, 2026
Staff supportive and helpful
Member of staff that advised us and supported in buying the products was very supportive and helpful sonic should have more staff like him
August 27, 2026
Fast delivery and very helpful and…
Fast delivery and very helpful and communication excellent
September 1, 2026
Excellent service from every member of…
Excellent service from every member of the team I spoke to.
August 28, 2026
Loads of choice…they asked what size I…
Loads of choice…they asked what size I needed and showed me what they had. I picked one and they wrapped it up and I took it away with me. The pricing was very reasonable. I am absolutely made up with my purchase. Will be back again for sure.
September 1, 2026
The delivery guys Kurt and kasam were…
The delivery guys Kurt and kasam were professional in delivering the fridge freezer order number 895962 and very polite so again thank you for a great service
August 19, 2026
Unprompted review
The price was fantastic
The whole process was made easy, I phoned my order in and Spoke to Shaf who was extremely helpful arranged a delivery quickly, I have just received my American fridge freezer, the delivery guys were very friendly, careful and quick and I appreciate the extra effort they put in.
August 30, 2026
They delivered on time
August 25, 2026
Great price
Great price, great service. Deliverymen unpacked, took away & brought up steps straight in2 situ in my flat. Very polite too
August 26, 2026
We always have a great experiance at…
We always have a great experiance at Sonic. Always someone ready to help and we got the delivery next day
August 31, 2026
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