Great at getting online quote and purchase process. some wrinkles need ironing out as sometimes the quote gets lost and not able to be retrived. Also tried calling on weekenf but they are closed! ;-... See more
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Review summary
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What people talk about most
Based on these reviews
It would be 5 stars except your 'address selection' has a default which has made the online application process difficult for me. Unfortunately, the policy I purchased is for the building my condo... See more
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The site is easy enough to use. I liked the ability to customize the options for a condo quote. I would have liked to be able to download the quote so I could easily compare it to other quotes. I f... See more
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The agent I spoke to was very friendly, took the time to answer all my questions and explain everything that I needed help with. There was some wait time to connect to a agent but when I did finally... See more
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Company details
About Sonnet Insurance
Written by the company
We’re Sonnet, Canada’s first digital-first home and auto insurance company, and a proud member of the Definity family of companies. Since launching in 2016, we’ve been transforming the insurance experience for Canadians.
We’re on a mission to provide a simple and straightforward way to buy insurance, completely online and at a price built for you.By using data and analytics, we offer customized coverage at a competitive price in language you can understand. For your home or vehicle, whether you're a landlord or tenant, we've got you covered.
Plus, we offer multiple ways to save even more on your insurance, from driving safely with Sonnet Shift to discounts for Canadian university and college alumni, employees, professional groups and more.We’re revolutionizing the way Canadians buy insurance, and we’re just getting started.
Nous sommes Sonnet, la première compagnie d’assurance habitation et auto à offrir l’expérience « numérique d’abord » au Canada et fièrement membre de la famille de compagnies Definity. Affiche une nouvelle fenêtre.
Depuis notre lancement en 2016, nous avons transformé l’expérience de l’assurance pour les gens d’ici. Nous avons pour mission d’offrir un moyen simple et direct de se procurer une assurance, entièrement en ligne et à un prix adapté à vos besoins.
En utilisant nos données et analyses avancées, nous offrons une couverture personnalisée à un prix concurrentiel, dans un langage simple.
Pour votre maison ou votre véhicule, que vous soyez propriétaire ou locataire, nous avons la couverture pour vous.
De plus, nous offrons une variété d’options pour vous aider à économiser encore plus sur votre assurance, grâce à des programmes comme Sonnet Virage visant à récompenser la prudence au volant, ainsi que des rabais pour les professionnels et professionnelles, ainsi que les personnes diplômées du cégep ou de l’université.Nous avons amorcé un parcours visant à révolutionner la façon dont les gens d’ici se procurent de l’assurance, et ce n’est qu’un début.Contact info
111 Westmount Road South, N2L 2L6, Waterloo ON , Canada
- www.sonnet.ca
4.0
Great
6K reviews
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Why are most of their commercials so…
Why are most of their commercials so racist? Making fun of 30 something white? Having their children laugh at them & insult them...inspite of their obvious UNIVERSITY education your commercials make them look stupid and inept. Shame on your company. Disgusting in this day & age to be singling out a group & publicly humiliating as a way to gain customers.
April 7, 2026
Unprompted review
Reply from Sonnet Insurance
Hi Shagorda. We appreciate your feedback and are sorry our advertising offended you. We will be sure to pass your message along. - SB
Difficult to edit address when mail address is a P.O. Box and residential address is a street address
Very intuitive web site except for handling a mail address that differs from the steeetxaddress
April 4, 2026
Reply from Sonnet Insurance
Hi Dale! We appreciate your feedback and are glad the website is intuitive for you. We'll look into the mailing address issue to improve the experience. Thanks for your time and hope you have an amazing day today. - SB
Extremely simple to use
Extremely simple to use. Accurate quote provided instantly. No nonsense. Competitive rates. 5 stars
April 3, 2026
Reply from Sonnet Insurance
Good morning, Mark! We're happy to hear that you found our service simple to use and the quote accurate. We appreciate your feedback regarding our competitive rates and no-nonsense approach! Thanks for the 5 stars. - SB
Fast and quick process.
April 2, 2026
Reply from Sonnet Insurance
Hi Patrick! We're glad you found our process fast and quick. Thank you for your feedback; we appreciate your time. - SB
Very down to earth user interface with…
Very down to earth user interface with clear and honest breakdown of coverage for optimal customization. Grateful to have came across you.
April 1, 2026
Reply from Sonnet Insurance
Hi Yutong! We're happy to hear that you found our interface user-friendly and the coverage breakdown helpful for customization. We appreciate you sharing your positive experience with us! Hope you have a wonderful weekend! - SB
Easy to use
Easy to use, the quote was great and the functions fine just having trouble accessing the bonus that came with the insurance (Telus virtual doctor) didn't receive a code or e-mail for how to set it up.
April 1, 2026
Reply from Sonnet Insurance
Hi Javone, thank you for sharing your experience with us! We’re happy to hear that you found the platform easy to use and that you were pleased with your quote.
We’re sorry to hear about the difficulty accessing the Telus Virtual Care benefit. We’d be glad to look into this with you and help make sure you receive the information needed to get set up. Please don’t hesitate to reach out to our team so we can assist you directly. Our live agents are available by chat, phone, or email, Monday to Friday from 8 a.m. to 6 p.m. EST.Thank you for choosing Sonnet.Wishing you a wonderful day!-VP
the gentalman was very friendly and…
the gentalman was very friendly and helpfull his name is Dylan and he gave me a insurance quote that i deserve with having a perfect driving record hopefully in the future if i continue this path with a perfect driving record that sonnet doesn't disappoint me.
March 10, 2026
Reply from Sonnet Insurance
Hi Shannon, thank you for taking the time to share your experience with us! We’re delighted to hear that Dylan provided you with friendly and helpful service, and that he was able to offer you a quote that reflects your excellent driving record.We truly appreciate your trust and look forward to continuing to support you in the future.
Thanks again for choosing Sonnet!- VP
Easy to follow and understand what is…
Easy to follow and understand what is required and what is delivered.Satisfaction plus
April 1, 2026
Reply from Sonnet Insurance
Hi Kathleen, thank you very much for your positive feedback! We’re glad to hear that you found the process easy to follow and that everything was clearly explained, from what was required to what was delivered. Your satisfaction truly means a lot to us.
Thank you for choosing Sonnet!- VP
Reply from Sonnet Insurance
Hi Chloé, thank you for taking the time to share your experience with us. We’re delighted to hear that the process was straightforward and efficient, and that you found the coverage perfectly suited to your needs — without any pressure.We truly appreciate your trust and thank you for choosing Sonnet for your insurance needs.— VP
Nice easy and price was better than…
Nice easy and price was better than everything else i found in quebec ! If only possible to add flexibility on paiement? Like receive a bill in the account then u can pay as you want !
March 30, 2026
Reply from Sonnet Insurance
Hi Elghani, thanks for the awesome feedback! We’re really glad to hear that everything was easy and that you found a great price !
We also appreciate your feedback regarding payment flexibility. Your suggestion has been noted and will be shared with the appropriate team as we continue improving our services. Thanks again for choosing Sonnet. We truly appreciate your trust!-VP
Reply from Sonnet Insurance
Bonjour Jean-Guy, merci pour votre commentaire. Chez Sonnet, la langue des documents est généralement déterminée selon la langue choisie lors de la création de votre compte.
Si vous souhaitez vérifier ou modifier la langue de vos documents, nous vous invitons à communiquer avec notre service à la clientèle.Il nous fera plaisir de vous aider soit par téléphone ou courriel, du lundi au vendredi, de 8 h à 18 h (HE).Au plaisir de vous assister !- VP
I love that everything was online
I love that everything was online. It was quick, easy, and I was given a significantly lower rate than other companies. The only negative thing was it was a bit slow to get in contact with an agent via the chatbox but once I did they were quick to respond and easy to talk to.
March 30, 2026
Reply from Sonnet Insurance
Hi Josie ! Thank you so much for taking the time to share such thoughtful feedback! We’re thrilled to hear that you appreciated our fully online experience and that you were able to get a great rate with us.
We also appreciate your honesty regarding the delay in reaching us via chat. While wait times can occasionally be longer, we’re glad to know that once connected, our agent was helpful and easy to speak with. Your feedback helps us continue to improve.
Thanks again for choosing Sonnet — we truly appreciate your trust. Wishing you a wonderful day ahead!-VP
Reply from Sonnet Insurance
Hi Karla ! Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us and truly appreciate you taking the time to share your feedback.
Wishing you a wonderful day! - VP
Reply from Sonnet Insurance
Hi Christopher, we’re so glad to hear that you felt confident and secure throughout the purchase process. Thank you for taking the time to share your kind feedback and for choosing Sonnet for your insurance needs — it truly means a lot to us.If you ever need support, our friendly live agents are always happy to help via chat, phone, or email, Monday to Friday from 8 a.m. to 6 p.m. EST.
Wishing you a wonderful day ahead!-VP
I am truly impressed by how easy and…
I am truly impressed by how easy and straight foward it was to go from getting a quote to being a policy holder.
The Sonnet App is also user friendly and easy to find your billing info, pink slip and all information regarding your policy.
Thank you Sonnet!
March 28, 2026
Reply from Sonnet Insurance
Hi Marc, Thanks for your 5-star review. We're thrilled to hear that you found our platform easy to use. Thank you for your positive feedback; we appreciate it. Have a fantastic day ahead! – VP
Easy purchase, would like ability to download quote
The site is easy enough to use. I liked the ability to customize the options for a condo quote. I would have liked to be able to download the quote so I could easily compare it to other quotes.
I found it annoying the way the page jumped back to the top when I was trying to look at the quote. That's a tech issue. It's as if the page was refreshing every one second.
Purchasing the policy was straightford.
March 29, 2026
Reply from Sonnet Insurance
Hi Sandra, we're happy to hear that you found the purchase process was easy. Thank you for sharing your positive experience with us and thank you for choosing Sonnet for your insurance needs.If you would like to speak to someone, you can reach a live agent by chat, phone or email, Mon-Fri, 8 am to 6 pm EST. Have a fantastic day ahead! -VP
It was easy and went smoothly.
March 28, 2026
Reply from Sonnet Insurance
Hi Ismail , thanks for your 5-star review. We're happy to hear that you found the quoting process easy and smoothly. Thank you for sharing your positive experience with us and thank you for choosing Sonnet for your insurance needs. Have a fantastic day ahead! -VP
I bought new car
I bought new car. Bought another policy from Sonnet. The moment i canceled old policy of the sold car premium changes for new car. Quite a bait and switch.
Money grab tactics
March 28, 2026
Reply from Sonnet Insurance
Hi Inderjeet , we appreciate you sharing your experience with us. We would, of course, like to review these details with you and provide you with any assistance or clarification you may need. If you would like to discuss this further, please don't hesitate to reach us through chat, secure email or phone call. Our licensed agents are available Mon to Fri, 8 am to 6 pm EST. Thank you and hope your day gets better. – VP
The online purchase of the renters…
The online purchase of the renters insurance was very user friendly. I only hope the claims process, which I don’t wish to have happen, is as straight forward
March 25, 2026
Reply from Sonnet Insurance
Hi Keith, we're happy to hear that you found our platform easy to use. Thank you for sharing your positive experience with us and thank you for choosing Sonnet for your insurance needs. Have a fantastic day ahead! -VP
Good customer service
The rep I spoke with was very patient and understanding of situation and was able to help me resolve the issue I was experiencing with my account.
March 26, 2026
Reply from Sonnet Insurance
Hi Lisita! We are happy to hear that our representative was helpful .We appreciate your positive feedback and wish you a wonderful day ahead! – VP
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