Sound is amazing, work on syncing multiple devices via sonos app. All is perfect. Provide apple podcasts integration in alexa and sonos app. Beam 2 doesn’t give atmos feel on Netflix, hotstar, applr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered a new Sonos Play portable speaker to use in bathrooms - chosen as it charges with USB-C so is safe. Already have a Sonos Roam in another smaller bathroom that charges from a shaver outlet wi... See more
Company replied
I've had the Sonos Arc for a few weeks now, and it's hands-down the best home theatre investment I've ever made. The sound quality is phenomenal. Dialogue is crystal clear thanks to the center "treble... See more
Company replied
After always having conventional wired components I wanted a change to keep my room as minimal and uncluttered as possible so opted for the Arc Ultra, Sub 4 Era300 rears and an offset Era 100 in the k... See more
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Company details
- #5 of 7 best companies in Home Audio Store
- #44 of 64 best companies in Electronics Company
- #9 of 11 best companies in Hi-fi shop
Written by the company
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Contact info
https://support.sonos.com/en-us/contact, United States
- 0800 - 555 1234
- support@sonos.com
- www.sonos.com
3.9
Great
9K reviews
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I called the support desk trying to…
I called the support desk trying to trouble shoot an issue and was assured someone would send full details of how to adjust settings on my router on Monday ie yesterday and NOTHING. This is highly frustrating as I had to upgrade my iphone just to upgrade a play 1 and now I'm having to change something on my router for my connect amp? even though it's been working for years. Then you promise to send me all the details and NOTHING! I spend hours of my time trying to get your over engineered products to work! I was even told the issue is being escalated. case ref 08897338.
June 8, 2026
Unprompted review
Reply from Sonos Inc.
Thank you for reaching out.
We're sorry for the experience so far — this isn't the standard we hold ourselves to. We've followed up directly with the team handling your case, and someone will be in touch with you shortly.
Helpful App
All questions I had about setup were directly answered on the app Product Guide and the Tips and Discover sections.
June 6, 2026
Reply from Sonos Inc.
We're so happy to hear our app's Product Guide and Tips sections helped you with the setup! Thank you for your positive feedback.
Easy to set up.
June 8, 2026
Reply from Sonos Inc.
We're happy to hear that setting it up was easy for you. We appreciate your feedback.
Reply from Sonos Inc.
We're delighted you love the sound and impressive bass! Thank you for your feedback.
Good service
June 8, 2026
Reply from Sonos Inc.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Best present ever from my kids
Best present ever from my kids. I love being connected to Spotify and playing music most of the day in the background. Sound quality is amazing and so easy to use once my son set it up
May 14, 2026
Reply from Sonos Inc.
We are so happy to hear you're enjoying your gift! It's wonderful that you love connecting to Spotify and the amazing sound quality.
awesome sound
awesome sound
easy setup but does take playing with settings to play its best
fills a large room
June 7, 2026
Reply from Sonos Inc.
We're glad you enjoyed your experience! We appreciate your feedback on the sound and setup.
Cost is the only flaw. Justified or not.
The only reason I give it 4 out of 5 is due to cost. It’s not that it isn’t worth it, it’s just unfortunately out of a lot of people’s price range.
June 7, 2026
Reply from Sonos Inc.
We appreciate your feedback and understand your concerns regarding our pricing. We are always working to offer the best value.
Sonos speaker for record deck
Purchased a Sonos speaker to go with my record deck.It is blue tooth and the sound is fantastic.
June 7, 2026
Reply from Sonos Inc.
We're so glad you're enjoying the fantastic sound of your new Sonos speaker with your record deck!
The first outdoor wifi speaker that has…
The first outdoor wifi speaker that has a really true sound experience i love the way it cont to go to the next song without pauses highly recommend songs 2
June 5, 2026
Reply from Sonos Inc.
We're so happy to hear you love the true sound experience and seamless song transitions! Thank you for your wonderful recommendation.
Quality of product....
June 4, 2026
Reply from Sonos Inc.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Sonos five - horrible customer support
Worst ever customer support team you can imagine. Appallingly substandard. Don't waste your money by buying this worst product. I have a Sonos five and it stopped connecting to network and support team has no knowledge and I have been chasing them including an email to their CEO but they are completely clueless ..such a pathetic company
June 7, 2026
Unprompted review
Reply from Sonos Inc.
We are truly sorry to hear about your frustrating experience with your speaker and our support team. We take your feedback seriously and are looking into this.
Love my Sonos Amps!
I had a professional install couple Sonos Amps and they are great. One is hooked up to a TV/Living room and the other one is hooked up to the ceiling speakers to the sun room and the kitchen. I love that volume can be controlled separately through Sonos app on the phone, I love their genres of music selections. Spotify is possibly, too.
June 4, 2026
Reply from Sonos Inc.
We're so glad to hear you're enjoying the Sonos Amps and their versatile setup in your home! It's wonderful that you appreciate the separate volume control and the wide selection of music genres. Thank you for your positive feedback!
Reply from Sonos Inc.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Reply from Sonos Inc.
We're happy you found it convenient and easy to use and set up. We appreciate your feedback!
Reply from Sonos Inc.
We're happy you found the setup easy, sound great, and app amazing.
Super easy setup and the sound is…
Super easy setup and the sound is outstanding. The best sound system I have ever had.
June 6, 2026
Reply from Sonos Inc.
We are so pleased you are enjoying the easy setup and outstanding sound. Thank you for sharing!
I ordered a speaker from sonos and was…
I ordered a speaker from sonos and was disappointed with how difficult it was to get help when I had a setup issue. The app kept failing to connect the speaker to my wifi and customer support only sent generic troubleshooting steps instead of actually solving the problem. For a premium priced product, I expected a much smoother setup process and better support!
June 3, 2026
Unprompted review
Reply from Sonos Inc.
We apologise for the difficult setup and unhelpful support experience. We are actively reviewing our processes to improve both our product setup and customer assistance. Your feedback is valuable.
I had been after the Sonos Arc Ultra…
I had been after the Sonos Arc Ultra with a pair of surrounds and also fancied the Sonos Ace headphones too, was looking to buy certified refurb but an offer came on for brand new for less money👌🏽 fast delivery and the gear is amazing and easy to set up
June 5, 2026
Reply from Sonos Inc.
We're so glad you found a great deal on your Sonos gear and appreciate your kind words about the fast delivery and easy setup! Enjoy your amazing new audio experience!
Fast service and checkout with the…
Fast service and checkout with the Sonos speakers.
And, I was very happy with my choice of product.
June 4, 2026
Reply from Sonos Inc.
We're so glad to hear you're happy with your product choice and our fast service!
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