Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more
Company replied
Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to b... See more
Company replied
Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more
Company replied
Company details
Written by the company
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Contact info
Cygnet Road, PE7 8FD, Peterborough, United Kingdom
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
Excellent
678 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan was very helpful
Dan was very helpful, pleasant and experienced. He explained everything and communicated the process very clearly, very friendly and made the process easier.
May 27, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
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Joel was a massive help and really took…
Joel was a massive help and really took the time to explain the whole process and reassure me every step of the way.
May 26, 2026
Unprompted review
Reply from sopp+sopp
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Answered promptly
Answered promptly, clear when asking questions, efficient and friendly demeanour
May 26, 2026
Unprompted review
Reply from sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
Very smooth process
Very smooth process. Friendly, informative agent and they really try and get hold of you to ensure peace of mind. Great experience
May 22, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your fantastic review! We’re thrilled to hear this and will make sure your comments are shared with the team.
Poor Customer Service
Submitted a complaint over the dreadful handling of my claim - Came to a resolution but heard nothing since in relation to agreement on the resolution and confirming they received my account details.
Doesn't surprise me though with this company
Que the response - Please email xxx your details - No, just show a level of competence, and reply to my email so the complaint can be closed
May 22, 2026
Unprompted review
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joel was incredibly helpful and…
joel was incredibly helpful and personable !
made what was a stressful complicated situation into a smooth simple and easy experience after explaining and reassuring everything to me
May 22, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
Ruth had great customer service very…
Ruth had great customer service very informative, she was very polite and provided a positive service
May 21, 2026
Unprompted review
Reply from sopp+sopp
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
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Very helpful
Meida was friendly, patient and helpful. She dealt with my query very efficiently.
May 18, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Very quick and efficient
Very quick and efficient, Joel reached out to me before I had reported it and sorted all my details and arranged to be sorted, very helpful
May 20, 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
Joel was super helpful
Joel was super helpful, able to answer all my questions and move my claim into the next steps.
May 20, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Very helpful and informative
Very helpful and informative. Easy to talk to. Explained things well.
May 19, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.
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Daniel was professional,polite
Daniel was professional,polite, clearly explained the process and answered all my questions.
May 19, 2026
Unprompted review
Reply from sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
The agent was extremely helpful
The agent was extremely helpful , friendly and professional. The process was explained clearly and thoroughly making the whole interaction simple and easy to follow -thank you
May 18, 2026
Unprompted review
Reply from sopp+sopp
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
Joel was very helpful and made me…
Joel was very helpful and made me feel positive about the situation . I would highly recommend
May 18, 2026
Unprompted review
Reply from sopp+sopp
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
Joel was amazingly helpful on the…
Joel was amazingly helpful on the phone! He was super friendly and made me feel comfortable. He made sure I was well-informed and I left the call feeling great. Thank you!!
May 18, 2026
Unprompted review
Reply from sopp+sopp
Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.
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Joel was very informative and answered…
Joel was very informative and answered all my questions. Easy to speak to and arranged to call me knowing I had been on the phone all morning trying to get things sorted constantly being passed pillow to post by my own insurers. Joel explained how everything works and what would be happening next. Very helpful and got everything sorted for me in one phone call. Thank you Joel a great service from you.
May 18, 2026
Unprompted review
Reply from sopp+sopp
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
She was excellent helping solve my…
She was excellent helping solve my query.
May 18, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
The support
The support , was a lovely lady who was polite , knowledgable , and clear to understand
May 18, 2026
Unprompted review
Reply from sopp+sopp
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
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