Soundrop Reviews 209

SCAM. They dont answer or pay.

If I could give zero stars I would with little hesitation, minimal to no support or service. I have had the frustration and utmost displeasure of using Soundrops services, and wouldn't bother writing a review if only I could warn off and advise people not to use let alone consider using them for disturbtion. I sent a project out in feburary, and have had countless amount of issues trying to separate and claim my work

DO NOT - DO NOT - DO NOT USE SOUNDROP IN ANY WAY, SHAPE OR FORM FOR ANY MUSIC RELATED WORK. THE COMPANY SHOULD BE SHUT DOWN.

Nothing is free here. You want your money? You have to pay transfer fees. Be careful!

They used to be great and I never had problems with them for the years I have been with them, however they have been going down hill recently due to extremely slow distribution and customer support response times. It will take them months to distribute your music and answer your emails. This will just hurt your momentum as an artist. It's a shame because I used to like them, but now I will just have to go elsewhere to release future projects.

UPDATE: they finally released my EP after two months. And my latest release was released quickly, so thats why I changed my rating to 3 stars.

I have a well-verified Spotify profile, but my music is on another unverified profile, I wrote several emails to Soundrop but no response and if it continues like this I will remove all my songs

j'ai un profile spotify bien verifie,mais ma musique est sur un autre profile non verifie,jai ecrire a soundrop plusieux email mais pas de reponse et si ca continue comme ca je retire tout mes chansons

Hope this can save you the headache, but do not go with this distribution company. I have had nothing but headaches with them from day one. See when you commit with this company they will make sure that you get ABSOLUTELY NO, and I mean NO help if you need it. So for example I was releasing and song and it was put out onto other peoples accounts and NOBODY helped me when I sent email after email to get it fixed. Then I finally decided to go with another company because they SUCK, and I ordered a takedown. How long do you think it took? A week, maybe 2, 3? NO 2 months and guess what to this day it has STILL not been taken down. I've sent 2 help tickets and no response thus far. Utterly unacceptable and if I can save you the headache, go with someone else. My personal advice, do some go research and find a company that is independent and can give you a help number or something so you get help when you need it. Thanks!

Scam

royalty thieves

0 Communication for 5 weeks before release. Release meant to be next week and songs are locked on Sounddrop platform. Have emailed each week to customer service with no reply. Artist page on spotify not appearing so can't pitch tracks. Severely dissapointed and don't know how to take down

Very very bad services!! When it's time to pay they simply Block your account!

Sent a release (instrumental) in July, still not delivered in October.
Edit: Still not delivered in 2025/07 and also not removeable. I am shocked how this company operates to be honest. I'd sue you if i had the money.
Edit 2: Still not delivered in 2026/05

Been with Soundrop since 2014 and been really happy. This year they started duplicating my videos on youtube. My most popular video was upto 78000 views. I contacted them to ask what was going on, no reply, the videos kept being duplicated by IIP-DDS a Soundrop 'partner'. Then suddenly overnight all the original videos were deleted and all my counts are back to zero. All playlists, links, likes etc are now useless. I've gone from around 1000 plays per week and around $15 per month to virtually nothing. The channel is ruined. I've pleaded with Soundrop to restore with no reply. A real kick in the teeth. No reason given, no response. Heartbreaking.

Finally have left this absolute joke of a distributor, and re-released my music elsewhere. Your much better off going to a company like anti-joy and paying £20 a year.

Some points to take into account if you choose to use soundrops services

1. No Customer Support. None. - Good luck getting any response from any human if you have an issue. If your lucky you might get a response Months, yes MONTHS later.

2. Releases delayed. - even if you submit a release months early, they will only pass the processing stage days before the release date which already delays it by 2 weeks.

3. Bugs. site is buggy and there will most of the time be an issue with your release where it tells you to email support. well good luck getting a response.

Soundrop worked well for a long period of time. But the last time Soundrop delivered my album to only one of the stores but my album was never sent to all of the other stores. I've tried to contact their support two times already and have been waiting for the reply for more than 3 weeks already. Support chat is off. So they just did not release my album at the right time and it has not been on the streaming platforms for more than a month already. And seemd nobody cares about this and there is nothing I can do about this. I have to mention that I paid money for this. Now it started looking just like scam.
I'm worrying about all previous releases and what will happen to the money this company owes to their artists.

Congratulations on being the top for a while and then being the worst. You couldn't dive any deeper. No support or customer service ,no uploading in time , nothing works correctly even the collaboration payment. Really congrats.

They started out as a fairly decent company for covers but they have gone so downhill, its appalling.

Support is non existent and general service is unusable.

Months' worth of waiting for your music to get distributed because they're painfully slow and reject everything. Also, near impossible to get approved for auto distro. ONLY positive about this is the price

So all cards on the table, when I used this service for the first time a couple years ago it was amazing. My music was processed and distributed in a couple days to all major streamers and if was free because I submitted all original music. The second time around wasn't so great. This time I had to pay, not much, but I wasn't expecting it. I never received notice that they were changing their rates. But the worst part, and the reason I'm writing this review. Is because my album was stuck in processing for a month and a half. Their website says that part of the process takes 5-7 days max. The only reason it got eyes on it was because I directly emailed their support. I used a chatbot to submit two tickets, nothing. I filled out the issues form they have on their website, nothing. It wasn't until after I sent the email that anyone got in touch with me about the problem. (To be fair they fixed my issue the next day and my album is live.) But whats the point of having a ticket system anyways if there's no one around to look at them. I'm going to go ahead and echo the other reviews that say how much this business has gone downhill. Its absolutely true.

My account has been locked with no copyright strikes. I am writing to support but there is no reply. They just say they don't want to work with me. I have close to 1800 dollars in my account and they do not give me money.

They've gone so downhill.
Processing times are slow and there is NO CUSTOMER SUPPORT AT ALL ANYMORE! NONE!
if there is an issue with your release, you must contact them, however just no response.

Their customer service was always bad, but for more important cases you would still get responses. Now it's non existent, no matter what issue you have

Run away, it's a scam! Two weeks passed, they took my money, nothing happened, my release still on hold. I already opened several support tickets and I was ignored, no response.
SCAM!!!