Soundrop Reviews 209

I received an email saying "Your request to takedown (song name) has been processed" - but I never requested to take down this song! When trying to log in to my account, it says there was a problem and my account is locked. This is crazy. No further explanation, not even asking for my side of the story or any marketing proof etc. They just banned me and took my money. STAY AWAY!

after a month and a half of zero customer service replies other then AI, i'm beggining to suspect this is a fraud

submitted 5 songs, all still in review. although numerous tickets NO ONE replied.
Seems like a deposit only fraud site.

Very cheap, which is why I’ve given a 1-star rating. The service from this company is beyond disappointing—it’s honestly difficult to find words strong enough to describe how poor it is.

I submitted a request back in October to remove a YouTube video, and despite numerous follow-ups, it has still not been resolved. The lack of communication and action is appalling.

If such a simple request cannot be handled, it’s alarming to imagine how they deal with more complex issues. It’s clear that customer service and support are not a priority here.

If this level of negligence continues, I will explore legal action to ensure my request is addressed. Companies like this need to realize that poor service drives customers away, and based on this experience, I will be looking at competitors for my future releases.

Avoid this company if you value your time, professionalism, and reliable service.

SCAM. So apart from zero customer support, now they stopped payouts. I haven't been paid last month, sent numerous emails, no response. I don't know what to do anymore, they don't pay, they don't reply.

They took down my album because they said I was using bots. Which is completely untrue. They would not and do not answer my emails. Very Disappointed with the service.

DONT USE THIS SITE IF YOU WANT TO START PUBLISHING MUSIC. THIS SITE IS A SCAM.
I published my song and after ~3 months my song had like 1 mil plays, no money, so it was my first song and i didnt know how the payments works so i asked to the support when i will receive my money and if i will receive it and the reply was a mail where they say that i asked for takedown of the song and they closed my account without replying to me anymore.

NO RESPONSE FROM EMAILS!! I requested they take down all my songs (on my dashboard), and none were taken down. I emailed them for help and no response 6 months later, with about 5 follow up emails. Not sure what I can do next to get my music off spotify.

I have used Soundrop for years - I loved it. I used to reccomend it to everybody. Those days are over. It's like the company has been automated and abandoned.

There is not a single human working at this company now.

Or if there was I'm sure at somebody might have come back to one of my MANY attempts to contact them over the last 2 YEARS. The chatbot is useless, there is NOBODY replying to the support inbox...

My cover music makes them thousands every year but their customer service is now non-existant. I have been forced to move to DistroKid but can't get hold of anybody at Soundrop to take down my releases with them!

I'm sad to have had to write this. I loved you, Soundrop.

I was finding some cheap distributor for my music, and then, i found Soundrop. I was impressed by the price, but after long time, i was dissapointed. Song, that i wanted to upload by my cover etc. had so many f***ing problems like having title and artist name on cover art and do not having something... And after that, when it was finally delivered to stores, it wasnt on Instagram, tiktok or even snapchat, cause some problems, what i didnt know, and i dont know them still... So i wasnt good with that, but i used it for that price, but its not worth it. After 6 months, i switched to DistroKid and all my projects from Soundrop are still there, but DistroKid is way more worth it, than some this Wannabe distributor. If you want to upload music often, then use some distributors, that can make you upload unlimited songs for best price. For me, i recommend DistroKid. So i hope this review helped you for choosing and have a nice day. And for Soundrop, fix your damn rules for music, looks like you dont know, how it works today.

Soundrop customer service NEVER replies when I try contacting them. I'm far from being the only one that had this problem.
And reading all these reviews are making me regret using their service. Is there really no trustable music releasing service out there??
Edit: This company is a scam. Period.

Soundrop was hit and miss (not releasing songs on time) but other than that worked to get songs on sites like Spotify, Amazon, Itunes etc...

Until the 6 month point when stats on money made started coming in and did NOT align with the plays vs. standard rates at all. We aren't talking massive money (under $10) but the amounts where so off I queried it in a support ticket but never heard anything back.

Until today when my song with the most plays that was on the most playlists has suddenly been removed. I contacted the sites and they say its nothing to do with them and they don't have any idea why but the distributor had requested to have them removed.

Looks like they pocketed the money then just deleted the song, no warning, emails, explanations or anything and they are COMPLETELY uncontactable.

Such stupid tactics over a couple of dollars but has left me with issues and all the work I put in wasted.

I went to Soundrop while CD baby was updating. I was really impressed with pricing and licensing costs but having spent an evening typing in 18 songs Was timed out and nothing save's until you finish. With about two minutes to go I lost everything. Having read the reviews It might have been a blessing in disguise as it seems to be a bit of a rogue company and hard to believe it is linked to CD Baby. Furthermore I asked some questions to customer support and response just said change your password. No help at all. Will have to shop round on this one.

Transferred from Wix Music, they have found that one my piece of original music was not mine, so in 24hrs cancelled all my music. They wrote me that "this piece is about Emiliano Bucci, please demonstrate that you are Emiliano Bucci" I sent my declaration that my studio and association were mine, but nothing... never more with this people... they don't want to pay earn... I had 15.000 people in mounth

Soundrop uploaded my music to another artist's profile on apple music. I created a ticket 2 months ago for them to fix the situation, but there is no response.

#4257484

Very good service! Keep it up!

I started with Soundrop in 2020. Everything went well until sometime in 2023 when they closed the support chat and stopped answering support tickets. I don't know what would happen but they stopped posting on their social media as well. I literally have an open ticket from 6 months ago that I have yet to receive a first response.
It's true that $0.99 for distributing a cover is a good price but they take 15% of all earnings, which is a lot if you have a lot of streams. The license is only valid if you distribute with them so I prefer to buy it on my own and distribute with a serious company that also allows me to keep 100% of my earnings.
-If you are thinking of switching to Soundrop, don't do it. The first problem you have, you will have a really bad time because no one will help you.
-If you are with Soundrop I recommend you to jump to another serious distributor. Doing so badly, sooner or later Soundrop will end up closing.

Getting a license to release cover versions is free and easy.

If you have issues with the release, then you will only get automated responses and the issues remain

I waited a month for their reply to my question. I insisted twice, but never never replied. I ended up giving up working with Soundrop. 2 months later they still haven't replied. There's no question of choosing this distributor.

Soundrop is simply the best for cover songs! With affordable prices, lightning-fast distribution within a week, punctual payments, and responsive customer support, they've got you covered. Unlike other distributors that make you jump through hoops to obtain cover licenses, Soundrop handles everything smoothly at a super reasonable price. I tried consolidating my songs with CDBaby, but their explanations were too complicated, and they gave up on my covers. I'm sticking with Soundrop to distribute more covers hassle-free! 🎶

The moment you start earning royalties they lock your account and refund what you paid for uploading the songs. What a Scam.