Norman, made the whole experience stress free. He was incredibly helpful and patient. I had to change several details. He did not make me feel as though I was wasting his time. He was very calm and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve booked with Norman at Southall Travel many times over the years and he has always been brilliant. He’s friendly, helpful and reliable, and always goes the extra mile to find the best options. I w... See more
Company replied
I recently booked a holiday with southall travel for Easter break for my Family, the service I received from Naina was amazing. Naina gave me alternative options to work with my budget, and also mad... See more
Company replied
I needed to change my travel dates for the ticket I have booked already. Spoke with Kunal at southall travel. An absolute gentleman helped me what my requirements are and went extra mile to help me to... See more
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Company details
Written by the company
Southall Travel (www.southalltravel.co.uk) is one of the premier travel companies in the UK, renowned for offering travellers some of the most exceptional flight deals and holiday packages to destinations worldwide. The London based company specialises in curating bespoke leisure trips, from short breaks and beach getaways to city escapes, multi-destination adventures, honeymoons, all-inclusive retreats, and family holidays. Through collaborations with top-tier suppliers, tour operators, and airlines, Southall Travel ensures that every holiday provides not only substantial savings but also unforgettable experiences. Whether you're yearning for beach holidays on the serene islands of the Indian Ocean, vibrant city breaks in America's sparkling metropolises, exhilarating safari adventures in Africa's pristine nature reserves, or luxurious getaways to the Middle East, Southall Travel caters to all tastes and budgets. Popular destinations such as India, Dubai, Thailand, Singapore, and the broader Far East are among their bestsellers. With extensive travel industry experience and strategic partnerships with leading airlines, hotels, and tour operators, Southall Travel brings some of the most cost-effective deals available. Their user friendly website is a treasure trove of special offers not easily found elsewhere. Moreover, a team of travel experts is available around the clock, providing personalised service and ensuring a seamless, hassle-free booking experience for every customer. As an IATA-accredited company, Southall Travel offers financial protection through their ATOL licence (5553). Contact Southall Travel to secure the best price with their 'Best Price Guarantee' on flight tickets, hotels, and holiday packages
Contact info
19 South Road, Southall, Middlesex, UB1 1SU, UB1 1SU, London, United Kingdom
- 0208 843 4444
- helpdesk@southalltravel.co.uk
- www.southalltravel.co.uk
4.1
Great
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Angela was really nice and helpful.
August 18, 2026
Unprompted review
Reply from Southall Travel
Dear Mr. Singh,
we're delighted to hear that she was able to help and make a difference. We will surely pass along your kind words to Angela herself.
Regards,
Southall Travel
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Reply from Southall Travel
Dear Valued Customer,
Thank you so much for taking the time to send us your feedback. We are delighted to hear that you had a positive experience with our friendly service.
Regards,
Southall Travel
Kunal had been the best agent for us
Kunal had been the best agent for us, I will recommend if anyone wants to book, book with Kunal
August 18, 2026
Unprompted review
Reply from Southall Travel
Dear Paul,
Thank you for your positive feedback about our travel agent, Kunal. Our team is grateful for your commendations and will certainly convey this to him. We strive to provide excellent service for our customers, and we are glad to hear that Kunal was able to meet your expectations.
Regards,
Southall Travel
I’ve booked with Norman at Southall…
I’ve booked with Norman at Southall Travel many times over the years and he has always been brilliant. He’s friendly, helpful and reliable, and always goes the extra mile to find the best options. I wouldn’t hesitate to recommend him!
August 14, 2026
Unprompted review
Reply from Southall Travel
Dear Shelly,
Thank you so much for taking the time to share your experiences with us. We are delighted to hear about your positive experiences booking trips with Norman at Southall Travel.
Regards,
Southall travel
Kunal very very helpful for booking…
Kunal very very helpful for booking fight tickets and price good to talk
August 17, 2026
Unprompted review
Reply from Southall Travel
Dear kanti,
Thank you for taking the time to appreciate the services provided to you. It's always delightful to hear positive feedback from our customers, and we are very glad to know that you found Kunal helpful in assisting you with your flight booking.
Regards,
Southall Travel
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Reply from Southall Travel
Dear Monaliza,
Thank you for your gracious feedback regarding the service provided by Kunal.
Regards,
Southall Travel
Kunal was very experienced and helped…
Kunal was very experienced and helped us massively!
August 15, 2026
Unprompted review
Reply from Southall Travel
Dear Dee,
We are thrilled to hear that his experience was instrumental in providing the assistance you needed.
We look forward to serving you again in the future.
Regards,
Southall Travel
Reply from Southall Travel
Dear Alvat,
We are delighted to hear that you thought Kunal was great. We always strive to provide our customers with outstanding service, and it is most rewarding to know when our efforts are appreciated. Your kind words will be passed on to Kunal, who will be thrilled to know about your positive feedback.
Regards,
Southall Travel
Kunal was very friendly and…
Kunal was very friendly and professional.
Although he couldn't help with my enquiry this time, he still tried to resolve my issue to the best of his ability. He has my number and will continue to endeavour and get back to me. Great service
August 10, 2026
Unprompted review
Reply from Southall Travel
Dear Valued Customer,
Thank you for taking the time to share your positive experience with our service representative, Kunal. We are glad to hear that his professionalism and friendly demeanour contributed to a great service experience, despite not being able to resolve your enquiry immediately.
Regards,
Southall Travel
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We booked a holiday today with Sammy…
We booked a holiday today with Sammy and she was an absolute gem to deal with. Gave me the best service followed up promptly. Price was right and we did a deal. Thank you Sammy
August 11, 2026
Unprompted review
Reply from Southall Travel
Dear Asghar,
Thank you very much for taking the time to share your positive experience with us. We are thrilled to hear that Sammy was able to assist you efficiently and that you appreciated her service.
Regards,
Southall Travel
Very lovely service from kunal best…
Very lovely service from kunal best service as always. I been booking tickets with him since 2024.
August 10, 2026
Unprompted review
Reply from Southall Travel
Dear Queency,
Thank you for taking the time to send us your positive feedback. We're delighted to hear that you've had such a great experience with Kunal. He is indeed an essential part of our team, always going that extra mile to ensure customer satisfaction.
Regards
Southall Travel
Amazing service
Kunal was a charming young man. Very polite kind and very respectful. May god bless him! I’ll let my friends book with this company.
August 9, 2026
Unprompted review
Reply from Southall Travel
Dear Ali,
Thank you so much for taking the time to provide such positive feedback on Kunal's service. We are incredibly proud to have him as a part of our team and it truly made our day hearing about your pleasant experience.
Regards,
Southall Travel
Very nice gentleman and he knows how to…
Very nice gentleman and he knows how to deal with customers. I would like to book ticket again in future with him.
August 8, 2026
Unprompted review
Reply from Southall Travel
Dear Param,
Thank you very much for your positive feedback. We are glad to hear about your positive experience with one of our representatives. It's always heartening to receive appreciation and we aim to continue providing excellent service to our valued customers.
Regards,
Southall Travel
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Kunal brother is the best very helpful…
Kunal brother is the best very helpful and best price
August 8, 2026
Unprompted review
Reply from Southall Travel
Dear Alex,
Thank you for your kind feedback regarding Kunal. We're delighted to hear that you had a positive experience and found him very helpful
Regards,
Southall Travel
I've booked with Southall Travel on a…
I've booked with Southall Travel on a number of occasions over the years, and they've never let me down. Their prices are always competitive, but what really sets them apart is the customer service.
On this occasion, Anmol has been outstanding from start to finish. He has been professional, responsive and incredibly helpful throughout the booking process. Every question has been answered promptly, and nothing has ever seemed too much trouble.
We're celebrating our 10th wedding anniversary and returning to the same resort in the Maldives where we spent our honeymoon. Although complimentary upgrades can never be guaranteed, Anmol has gone out of his way to contact the airline and hotels on our behalf to see if there's anything they can do to make the trip even more special. That level of care and effort really means a lot.
What stands out most is that Anmol is not only excellent at his job but also comes across as a genuinely kind and caring person who wants his customers to have the best possible experience.
I wouldn't hesitate to recommend Southall Travel, and I'd like to thank Anmol personally for all of his hard work. It's service like this that keeps us coming back.
Thank you, Anmol, and thank you Southall Travel. We look forward to booking many more holidays with you in the future.
August 7, 2026
Unprompted review
Reply from Southall Travel
Dear Taj,
Thank you so much for taking the time to write to us. We are truly delighted to receive such warm words of appreciation. We are committed to providing our customers with the best possible service, and your remarks are a great validation of our efforts.
Regards,
Southall Travel
Hello Norman is such a wonderful…
Hello Norman is such a wonderful person. He is very helpful,kind and he has very good patience. We have such a great experience.
August 5, 2026
Unprompted review
Reply from Southall Travel
Dear Aman,
Thank you for taking the time to share your positive experience about Norman. We are thrilled to hear that his helpfulness, kindness, and patience enhanced your experience with our service.
Regards,
Southall Travel
The travel agent let us down by failing…
The travel agent let us down by failing to properly deal with our luggage arrangements and provided no assistance in resolving the issue. We were left to sort everything out ourselves, which caused unnecessary stress and inconvenience. We expected the travel agent to offer support and take responsibility for helping to resolve the problem, but this did not happen.
August 4, 2026
Unprompted review
Reply from Southall Travel
Dear Arif,
Upon reviewing the travel plan that was sent to you prior to confirming the booking, it was clearly mentioned that the allowance for checked baggage is zero pieces. After receiving your consent, the ticket was booked accordingly.
However, if you wish to add checked baggage, you can easily do so on the airline's website. If you encounter any problems, please feel free to contact the airline directly.
Please remember that the agent had informed you about the baggage allowance during the booking process.
Regards,Southall Travel
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Fast friendly service
Naved provided excellent customer service. He was knowledgeable and did his best to give us the best price.
July 26, 2026
Unprompted review
Reply from Southall Travel
Dear Simi,
Thank you for taking the time to communicate your positive feedback regarding your experience with our staff member, Naved. It’s always heartening to hear from customers who have had positive interactions with our team.
Regards,
Southall Travel
5693878
We have booked with Southall Travel for the last five years and have generally trusted their service, which is why this recent experience has been so disappointing.
We booked a holiday to the Grand Hyatt Dubai approximately 11 months ago and were advised at the time that our booking included a complimentary upgrade to Half Board Plus, which we were told included a two-hour drinks package. At no point during the booking process were any restrictions or terms and conditions explained to us regarding this meal plan.
However, after contacting the hotel directly, we have now been informed that our booking only includes dinner with drinks between 6:00 pm and 8:00 pm. This is not what we were led to believe we had purchased when booking through Southall Travel.
Today, Ricky advised we booked in May this year and that he informed us of the discrepancy at the time of booking. He did not. Samarat booked our holiday as per the booking email and we had booked nearly 10 months ago. Clearly trying to avoid the situation.
We feel very misled, as no terms or limitations were ever made clear to us at the time of booking. We would not have proceeded under these assumptions had the correct information been provided.
We have raised this as a formal complaint and requested that it be escalated to a manager, but the response so far has been disappointing given our long-standing relationship with the company.
We are due to travel shortly and are now left extremely concerned about what we will actually receive on arrival.
We hope Southall Travel will urgently review this matter and resolve it fairly.
July 31, 2026
Unprompted review
Reply from Southall Travel
Dear Sobia,
Firstly, please accept our sincere apologies for any inconvenience you may have experienced during your recent booking with Southall Travel.
We want to assure you that it was not our intention to disappoint or mislead any of our clients.
We have instructed the booking agent to prioritize your case and get back to you as soon as possible to offer further assistance.
As you are currently at your destination, could you please provide us with a local phone number. You can send this information to our email also: helpdesk@southalltravel.co.uk
Alternatively, please let us know a convenient time for us to reach out to you via email for further assistance.
Regards,
Southall Travel
was guided through booking my holiday…
was guided through booking my holiday with a lot of help , I really recommend Kunal as a helpful travel agent
July 31, 2026
Unprompted review
Reply from Southall Travel
Dear Ikraam,
Thank you so much for your generous feedback regarding your recent holiday booking with us. We're thrilled to hear that Kunal was able to guide you through the process and make it a smooth and easy one for you.
Regards,
Southall Travel
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