Southernautolocks Reviews 16

josh came out and supplied a new key for my vehicle quick and efficient friendly service. any key issues these are the guys to call

Under a warranty repair Dan, George and their team gave an excellent service.If you ever need help for a Car lock problem do not hesitate to call them (true profesionals).
Thank you !!
Mr Steve Ryman.

Came out within 30min and gained access to my van within 10min without any damage, great friendly service. Would recomend.

Called Friday for an emergency fix, led me on till Sunday, i made it clear i just needed it working, when they finally arrived they removed one single part, the part they had wasn’t compatible and they were not able to repair it or replace it there and then, asked me to wait 3 extra days, I explained my urgency, so denied, they then asked for £75 for a call out? I paid just so they would leave and I could get someone competent in. Very poor service which has unfair business practices. Wouldn’t recommend to anyone.

Sent my initial enquiry as an email, no response. Phoned to be told that their inbox was probably full! Please send WhatsApp message, which I did. Had a call back 4 days later and asked to phone to book an appointment. Phoned to book the appointment, which was set for the following day.
Waited in all day, nobody showed up…that was 4 weeks ago and I have had no follow up, no apology, nothing.
What a waste of time

George was excellent, arrived within the hour of my call and sorted the issue on a Sunday promptly so we could get back on the road!

5/5.

I was broken down in a car park last week. The RAC man told me the problem was an electrical fault and recommended Southern Auto Locks. They charged me exactly £300 to fix the problem; it did not need any parts, and it took him 30 minutes. To be fair, he did tell me the price beforehand, and I agreed, so I'm also to blame for accepting the estimate, but I feel angry that they have charged me so much money, and I feel utterly ripped off.

Had a massive issue with a broken ignition barrel.Called the mobile number at 8.15am Monday morning,although busy for the day Darren promptly fitted me in.My car was back on the road by 1.15pm.The 2 fitters were extremely professional,very polite.The experience from start to finish was outstanding.Amazing customer service,made my extremely stressful day much happier.Would definitely recommend Darren and his team.Thank you for saving my day.Elaine.

The keys on my Mercedes lost their code and would not unlock the car. Darren’s service was excellent, the cost for call out and fixing was very competitive, definitely use this company.

Never turned up when Darren was supposed to. I then had to phone and was told he had forgotten. Had to call twice to find out if they’ve ordered the part for my car lock and still haven’t heard anything back after over a week. Customer service rating 0. Phoned another company who was professional and prompt. What made me laugh was I had a text asking me to review the service, so here you go here’s your review.

Great company couldn't help enough massive recommend

Asked to come out and repair locks as necessary due to key fob not opening the car, note, key barrel had been damaged due to an attempted break in a few weeks before.
They drilled the lock out to open the car but damaged the paintwork around the lock, which i can accept to some extent, and i was to await pricing up of a lock/coding the next day.
This price never arrived. Attempts to contact them was met with stories of part already ordered bla bla bla...never heard from them again and got fed up trying to get an honest answer out of them.

Fabulous service. I threw my car key in our big community bin. Grandson did climb in complete with grabber and rubber gloves but no luck. Quoted £300.00 by dealership plus log book, car code (?), proof of who I am and more but southernautolock were brill. Helpful, full upfront quote and could have been out straightaway. I chose next day. Job complete within 45 minutes and I had a full working remote again. Highly recommend 5 stars all round. 😊😊😊😊😊

We're great when they came out and claimed to fix the issue. When it returned with the same problem said they'd come out to take a look and would be out next day then ghosted me and haven't answered since. I have had to pay again at a proper garage - use with caution

Problems with a broken key sorted out quickly and at a reasonable price. Friendly service , will use again.

I needed a new key cut for my MINI Cooper R50 2006, Steve came straight out cut the key for me so I could start the vehicle, then Darren came back to re-programme the key for the central locking system to work, all works now and I have a new key, well impressed with this service highly professional skilled locksmiths, I would recommend to anyone who requires, will be using them again for my other cars 101%, fair pricing, friendly, quick to react to work, local company, 11/10 service.

Many thanks,

James.