Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
I am new to Spare Room and the help and advice that’s been received has helped me navigate the process. I received a few good enquiries which gave me the confidence to upgrade which I trust will bring... See more
Company details
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Understanding the concern
Understanding the concern, quick resolution , and lots of good suggestion.
August 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am very disappointed with my…
I am very disappointed with my experience and the way this platform handles its users.
I feel that honest users are being treated unfairly, while the focus should be on identifying and stopping genuine abuse, scams, and people who misuse the platform to collect other users’ personal information.
A platform should be able to distinguish between patriotism and racism instead of automatically judging or blocking people who express their opinions. Users deserve fair treatment, transparency, and respect.
I hope the company improves its moderation system and focuses more on protecting people from real scammers rather than making honest users feel excluded ☝️
August 5, 2026
Unprompted review
Reply from SpareRoom
Hi KK, we'd like to assure you that we do not close accounts without careful consideration or good reason.
Your account has been closed because of a breach of our website Terms and Conditions.
If you'd like to discuss your account further, please contact our team on 0161 768 1162 and ask for a Site Moderator.
Best wishes,
The SpareRoom Team
Rebecca was an absolute delight to deal…
Rebecca was an absolute delight to deal with. Polite, patient and with a complete understanding of her work. Thank you Rebecca.
August 5, 2026
Very good experiences.
Very good experiences.
Efficient way to find someone for your purpose
Very helpful and quick reaction support team
Easy and user friendly online app.
Surely I will be the future user again
August 5, 2026
Took longer to rent than usual on site,
Took longer to rent than usual on site,
Only 4 viewings but 3 no shows over 2 months
August 4, 2026
fast and helpful response
Big thanks to Ziad and colleagues for resolving a technical issue so quickly and professionally. Great job!
August 3, 2026
Super quick reply and resolution
August 3, 2026
Quite helpful and quick customer…
Quite helpful and quick customer service response even during the weekends.
August 2, 2026
Paid the £14 and got a top sharer
Paid the £14, verified my IF and found my ideal housemate within a day of ad activation. Best £14 I ever spent
August 2, 2026
I am very happy with the customer…
I am very happy with the customer service’s prompt response and the solution given. I was unable to get the code verification sent to my non-UK phone number and the customer service called me directly and solved the problem.
August 2, 2026
This is a wonderful way to connect with…
This is a wonderful way to connect with potential flatmates or tenants
Thankyou for making it so stress free letting my room
August 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.