SpareRoom Reviews 2,363

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of customer service, often noting its exceptional quality. The website is consistently described as user-friendly and dependable, making the process of finding suitable matches much easier, with many praising its efficiency and ease of use. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication, mentioning that some interactions were perceived as inconsistent, with no replies after initial messages. A few people experienced technical difficulties with the website, such as not receiving password reset links, and some found the site not user-friendly. There were also occasional complaints about the relevance of matches provided, with some users receiving listings far from their desired location.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and patience.... See more

Website

Users describe positive interactions with the website, finding it user-friendly and very useful for finding... See more

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use and efficiency.... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the helpful, fast, and... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick and efficient responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. #1 of 2 best companies in Condominium Rental Agency
  2. #3 of 8 best companies in Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Grateful for sites like these

If your short on time to find a place Spare Room is the place to go. Not only can you look for rooms but people can find you after you set up a profile. Security is the best feature. I was contacted by a "realtor" and they figured out it was a scam before I even realized it was. So grateful for that. Best of all no fees to contact people unlike other sites.

April 24, 2026
Rated 1 out of 5 stars

Not a safe site

Not a safe site, it allows for users financial compromise.

May 2, 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi there, we'd like to hear more about your experience.

We're unable to see account identifier information on Trustpilot's platform when leaving an organic review. Can we ask that you contact us directly at customerservices@spareroom.com so we can assist you further?

Best wishes,
The SpareRoom Team

Rated 5 out of 5 stars

This is the second time around I have…

This is the second time around I have used SpareRoom and found a roommate both times successfully. It took a little longer time this round (about 3 weeks as opposed to 1 week) but both times a great fit. Also I enjoyed the roommate mixer a lot and think it is brilliant to throw.

April 29, 2026
Rated 5 out of 5 stars

I found the best roomie quickly

I posted my ad and within two days I had the perfect roommate and had several more people that were interested, but I found the perfect person to move in with me. Thanks so much!

April 14, 2026
Rated 4 out of 5 stars

I’m having a difficult time finding a…

I’m having a difficult time finding a roommate. It would be helpful to provide more tips, maybe about the ad placed.

April 21, 2026
SpareRoom logo

Reply from SpareRoom

Hi MJ, we're sorry that you're having a difficult time! We'd like to help you get the most out of your advertising and time on SpareRoom. Please get in touch with our Customer Service Team using customerservices@spareroom.com, and they'll be happy to take a look over your account and offer tips/advice to help!

Best Wishes,

The SpareRoom Team

Rated 5 out of 5 stars

Spareroom really broke down and…

Spareroom really broke down and listened to what I the customer was looking for exactly and gave me that usually people get your money and do things the way they want to what happen to the customer is always right Spareroom honors that fact and didn't over complicate the process moving is already stressful enough I would highly recommend Spareroom to any one.

April 16, 2026

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