⭐⭐⭐⭐⭐ Excellent customer service and great prices. I ordered 26 LED drivers as part of a complete upgrade from 20-year-old halogen spotlights to LED throughout our house. The prices were si... See more
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See what reviewers are saying
Ordered 2 400w led dimmers, delivery was really quick, unfortunately the description was not correct on their website. It states 400w led dimmer but it actually only dims 120w. They emailed me saying... See more
We only ordered a light switch, but we were constantly appraised of the delivery status via text & email and it arrived at the house at exactly the time we had been told. I've never unwrapped such a w... See more
Company replied
Avoid by all means. They didn't want to return unused item a few days after purchase making excuse about not being able to test the gear, which was clearly unused. Beside, their pricing is way too h... See more
Company details
Written by the company
Sparks Direct - Lights Electrical Items Dimming Systems Switches and Sockets Fire and Security Heating and Ventilation lights, switches and sockets
Contact info
659-661 Holloway Road, N19 5SE, London, United Kingdom
- 442072638007
- office@sparksdirect.co.uk
- www.sparksdirect.co.uk
3.6
Average
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good prices but poor service.
Good product range, site and prices. But unhelpful on phone trying to source a specific product - told me it doesn't exist when I've already got the product code from manufacturer! Unhelpful, couldn't be bothered with sorting my problem and getting my order processed. They lost further business as a result, particularly when my emails trying to resolve issue were treated with contempt.
"Nah mate, can't help you with anything you've ordered online, I'm on shop floor".
"Then can you put me through to someone who can, or tell me who to speak to?".
"You need to call the number on the website - that might do it"
"This is the number on the website. You just answered it".
"Oh well, you'd better just email then".
"I have done. Twice. They aren't responding, even when flagged as urgent, and I spoke to someone 2 days ago to get them to answer my emails".
"Oh well I don't think I can help you then. Goodbye".
Yes. That was sparks customer service. I was trying to spend >£400 in their shop. Make of that what you will...
November 23, 2014
Unprompted review
Reply from SparksDirect
Dear Sir, we apologize for any inconvenience this situation has created you. You have indeed ordered on our website and we have delivered the items you ordered in 2-3 days as promised (and there was no problem with your online order or the items you ordered).
However, as to your enquiry concerning a special item, we were unable to source it for you. We have replied to your email concerning this with our apologies both for the delay and for not being able to source the special item, and the email has been delivered to you five days ago.
Also, we talked to the people on the "shop floor", and they have confirmed that they have politely indicated you need to send an email, and they apologized for the delay. We appreciate your business, and thank you for your online order and feedback.
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SPEEDY SIMPLE SERVICE
November 21, 2014
Unprompted review
Reply from SparksDirect
Many thanks, sir. Your feedback is much appreciated.
Faultless
Searched for an obscure control and found it here. Easy to navigate website, easy to buy and arrived next day. Only one minor problem, details said needed 25mm surface box but did not fit it, needed a deeper one.
November 21, 2014
Unprompted review
Reply from SparksDirect
Thank you for your feedback. We are happy to find our website easy to navigate and order. Regarding the item you are enquiring, we have notified CP Electronics about it so that they would fix their technical specs and dimensions for this RBT1 as per here http://www.cpelectronics.co.uk/green-i/products/timers/high-output-run-back-timer
Quality service, excellent product 306SS conversion plate
I had to replace 5 par38 downlighters as they look old and use loads of power. Found Sparks using Google searching for conversion plates. The holes in the ceiling were aprox. 140mm and wanted a brushed stainless steel finish. The product I chose was 306SS. It is 180mm in diameter with a 70mm centre hole - just the job. I purchased 5 pieces in 2 orders ; the first being a test, the project in now complete. The really look smart friends who have visited have complimented how good they look. Delivery is very quick ordered one day , received next day. Highly recommend both the product and the retailer.
November 21, 2014
Unprompted review
Reply from SparksDirect
Dear Sir, thanks for the review and the recommendation. We are happy to hear that these conversion plates look good in your project. Have a great day.
Good service
Ordered the parts. Paid with PP. Goods arrived when they said they would.All good.
November 20, 2014
Unprompted review
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Item not as described and poor customer service!
I ordered a table lamp with specifications E27. When it arrived it was an E14 despite having E27 written on the box. I called and discussed the matter and I also sent an e-mail to Sparks Eletrical Wholesalers asking for free return. They were unable to provide a free return so I had to arrange and pay for the return myself. I then I asked for free delivery on a different item as compensation but again they were unable to provide that. As a result I will not purchase anything from such an unreliable online shop.
November 20, 2014
Unprompted review
Reply from SparksDirect
Dear Jeanette, thank you for taking your time to review your online order at Sparks. Based on our phone conversations we had an excellent communication and a good understanding of the situation before ordering online, and when this problem arose everything was amicable and nice. We are sorry to see that you wrote a review before this situation was sorted out, since in the meantime we have FULLY refunded your card and we also apologized in full. Thank you again for your review, have a lovely day!
Very efficient
Found the website very friendly; easy to navigate and easy to place an order. In no time at all I received confirmation of next day delivery and the goods arrived on time. Faultless. I will use Sparksdirect again.
November 17, 2014
Unprompted review
Sparkling service
I've purchased from Sparks a number of times now and found the service to be swift and efficient. Great communications.
November 11, 2014
Unprompted review
Reply from SparksDirect
Many thanks both for your purchases and for your review.
Reply from SparksDirect
Many thanks for your kind review. Have a great weekend.
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Great company to deal with
They fulfilled a large order really quickly, and kept me informed at every stage as to what was happening with delivery. Great value compared to other retailers too. Would definitely shop there again.
November 10, 2014
Unprompted review
Reply from SparksDirect
Many thanks for your online order and for appreciating the value and customer service we offer. We would love to have you as our customer again. Have a great week.
Could not have been better.
Perfect, on time,I was informed throughout, perfect.
November 8, 2014
Unprompted review
Reply from SparksDirect
Dear Sir, your review is much appreciated. We are happy you are satisfied.
Awesome!
Brilliant range of products. Great information to make the right choice. Got the items at the speed of light. They use an excellent courier with lots of info on when package is arriving. Overall, a cracking company.
November 8, 2014
Unprompted review
Reply from SparksDirect
Thank you for your review - it made our day here at the office. We are delighted to find out everything went so smoothly and you are satisfied.
Simple
I ordered material online and collected in store on the same day, can't ask for more.
November 7, 2014
Unprompted review
Reply from SparksDirect
Simple and clear - as the instructions specify. Thank you for your review and for your online order. Have a lovely day, sir.
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Good value
Very quick delivery and good price for IR external light switch.
November 2, 2014
Unprompted review
Reply from SparksDirect
Thank you for your review. These infrared external light are both excellent and affordable. We hope they serve you well. Have a wonderful day.
Super service
My order was treated with urgency and delivered within the specified time.
October 30, 2014
Unprompted review
Reply from SparksDirect
Dear Sir, thank you for your online order and your lovely review.
No order received after more than a week
Placed an order, received confirmation email, and nothing else, except an email to rate the service. What service?
October 25, 2014
Unprompted review
Reply from SparksDirect
Dear sir, we apologize for this inconvenience. Due to an error in the TrustPilot system, even though we have canceled your online order (the items you ordered are ONLY for in-store pick-up due to their weight and size) and emailed you a confirmation, you STILL received an email from TrustPilot to review your order. This error has now been fixed by our technical dept.
In the meantime, as per our email conversation, we have explained the situation and we believe you are satisfied with the level of our customer service and handling your online order. You are welcome to order on our website again. Thank you for your understanding.
Delivered goods on time as promised
Easy to use site, good price, delivered goods on time as promised
October 24, 2014
Unprompted review
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Terrible!
This company has made a mistake with regards to a product I ordered on the website. I have spoken to three members of staff. The word 'SORRY' does not seem to be used in this company! Staff seem reluctant to help. They just say send and email! This is the worst service I have ever encountered. Very disappointed
October 20, 2014
Unprompted review
Reply from SparksDirect
Dear Sir, as per our many email conversations since that phone call, we apologize for the inconvenience. In the meantime we have updated our website to reflect the best and most accurate information for these Illuma spotlights, and we have sent you the correct light bulbs that work with the spotlights you have ordered (this has been confirmed by you, and you are happy with them).
Also, we have fully refunded the light bulbs we recommended and yet were not the correct ones. According to our email and phone conversations since this situation initially developed, we did our best to remedy the situation and insure your full satisfaction. Thank you again for your online order at Sparks.
Massive Merchandise range and speedy reliable delivery
Delighted with the range of merchandise many items not available anywhere else.
Impressed with the delivery and communication system.
Will be very happy to refer associates and friend to Sparksdirect.
Thank you.
Roy W Macdonald FGA DGA
October 13, 2014
Unprompted review
Reply from SparksDirect
Dear Roy, we appreciate your review and great comments on our wide range of products and delivery service. You are welcome to order again at SparksDirect.co.uk and recommend our website to your friends and associates.
Sent to the billing address not the delivery address!
Payment issues (potentially my fault).
Delivery issues (definitely their fault).
But, ultimately, great products.
October 12, 2014
Unprompted review
Reply from SparksDirect
Dear sir, thank you for your review. Unfortunately, SagePay cannot confirm the billing address for cards not registered within the UK. As for the delivery, it was for the security and safety of the cardholder that we delivered to the Billing address. Ultimately, we hope you are happy with the light fittings you ordered and with the speedy handling of the order and delivery. Have a lovely day.
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