SparksDirect Reviews 

Prompt service and easy to use website. Will use again

Very quick, great range; just what you want

easy to use website,fantastic service, order delivered next day

I was most impressed with the service and price of my purchase, Alco heat and smoke alarms

First Class Service, well packaged good price.

THE PRODUCT, WALL MOUNTED SPOTLIGHTS, CAME ON TIME, HAD GOOD INSTRUCTIONS INSIDE AND WAS EASY TO FIT. NO COMPLAINTS WHATSOEVER.

Ordered a dimmer switch the week before Christmas, delivered next day, very well packaged.

Excellent quality goods and fast efficient service. Will definitely purchase from again. Thank you for an easy transaction.

Delivery extremely quick.website very efficient and easy to use.all good as far as I am concerned.

Goods arrived promptly

Ordered lamp online and it arrived by courier within two days. Impressive and efficient service. Have not used the lamp yet - bought to give as a present. Exactly what I was looking for.

item as described

We ordered a bathroom light with shaver socket. It arrived in good time and the packaging for such a fragile item was excellent. However, the item was faulty; the bulb was a poor fit and lost contact and went out when a shaver was plugged in or even if the flap over the socket was gently lifted. We returned the light in all its packaging and it was replaced with one that works fine. However, the return cost us over £12, which I feel the company should reimburse. I have requested this, but have received no reply - which is discourteous. I'm OK with companies not paying return postage if customers just change their minds, but they had failed in their legal obligation to supply goods fit for purpose - they have not quibbled over this - and they really should reimburse the postage costs now they have seen the faulty product.

No problems whatsoever. If I had to find something, maybe the free postage threshold could be brought down from £100 to £50?

Were not in stock but was kept updated by email and were ready to collect earlier than originally quoted

Can't praise them highly enough. Goods ordered late afternoon, received the next morning. Will definitely use them again.

Products delivered within a few days - no issues whatsoever.

I ordered a number of items that showed 2-3 days delivery. After a couple of days I received an email saying it will be delayed but within 5 working days. As I needed to set a date for the electrician, I called up to find out what was happening.

I found out that there was in fact only a couple of items missing so asked if they could send the majority first but they refused to do this so I had to wait.

After 7 working days with no updates or items I emailed to ask what the status was. A couple of days later I received an email to say, they had decided to cancel my order as the items has not yet arrived. At no point in time did I instruct this. It makes no sense to do this without asking, and especially when they already had most of the items.

This wasted almost 2 weeks delaying building works. I just wished I canceled my order with them right away and bought elsewhere.

I've used many electrical retailers which had higher ratings, including [External Reference], [External Reference], [External Reference]... list goes on. All of which have far better customer service. I really see no good reason to risk using this company if you can get your items elsewhere.

I see a review further down where this seems to have happened - judging by their reply to the review it looks like it could be that they try to cancel your order so you cannot rate them.

Fast, good, reliable service

Delivery bit expensive, but great service. Thank you :)