Specsavers Reviews 

12,031
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely friendly, helpful, and professional, taking the time to explain eye tests and procedures thoroughly. People also appreciate the fast, efficient service and the wide selection of frames available to suit different budgets and personal styles. Some reviewers were not happy with prescription accuracy, reporting that they experienced ongoing blurriness, double vision, and physical discomfort with their new glasses. Others also noted long wait times at busy store locations or experienced difficulties when trying to resolve issues through online customer service channels.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional and helpful approach during... See more

Service

Consumers find service to be positive, highlighting exceptional experiences from eye tests to the fitting of... See more

Product

Reviewers highlight ambiguous aspects of product quality and service experiences. While some consumers praise... See more

Customer service

Clients share positive opinions on customer_service, noting that staff members are welcoming, professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting short wait times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new... See more

Company replied

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff and highly professional optometrists , I’ve been to other places for glasses in the past and it has cost me at least four times the money for the glasses I chose. They also didn’t... See more

Company replied


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(12,031)

2,944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were very friendly

Staff were very friendly. The service to get what I needed was very precise and targeted towards giving me exactly what I needed and they explained everything and yeah was just a great service

August 7, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Specsavers

Excellent service from the moment you walk in the door.

August 8, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

A Happy and Valued Customer

I was very happy with the clear and detailed explanations given by the audiologist Angus and by Vanessa. Angus took time to explain the new hearing aids to me. Vanessa showed me how to maintain them. On both counts, I felt valued.

August 4, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Great service at the Lakeland Specsavers clinic

The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new glasses when there was only a very minor change in the sight one of my eyes.

July 31, 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Spec savers Joondalup

The we had an appointment at 3.55 and they left us sit tgrrr for 45 minutes as they had forgotten us totally rude spoke to 2 team and they still left us sit there
Just an update Tom called me from spec savers and apologised you the mix up and being kept waiting was so nice to be listened too what happened was lovely thanks for calling

August 7, 2026
Unprompted review
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Reply from Specsavers

Hi Kat - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Rated 5 out of 5 stars

Wonderful service

Fantastic experience I can recommend a visit, the staff are brilliant, really polite and caring.
Teresa

August 4, 2026
Unprompted review
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Reply from Specsavers

Thank you for your fantastic review Teresa!

Rated 5 out of 5 stars

Welcoming and efficient

Welcoming, friendly, and organised team at SpecSavers Northland. They supported me over many years always providing guidance and feedback irrespective of whether purchasing glasses or just doing annual checks.

July 31, 2026
Unprompted review
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Reply from Specsavers

Thank you for your fantastic review Anthony!

Rated 5 out of 5 stars

Staff are very experienced and Friendly.

Very friendly staff and highly professional optometrists , I’ve been to other places for glasses in the past and it has cost me at least four times the money for the glasses I chose. They also didn’t seem to have as big a selection to choose from. I highly recommend Specsavers Leopold.

July 21, 2026
Unprompted review
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Reply from Specsavers

Thank you, Linda!

Rated 5 out of 5 stars

Helpful staff and quick service.

The staff was so helpful and I got answers for all the questions that I had. My glasses came very early than l expected and I was very happy about this.

July 18, 2026
Specsavers logo

Reply from Specsavers

Thank you for your review!

Rated 4 out of 5 stars

Good

Good, interested staff. Accepted that I only wanted a cheap pair of glasses as my eyes continually change as a result of graves disease.

July 30, 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks Barbara!

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