The most amazing staff, Nicole and Lynne from the crescent in Midland store were incredible. They were both extremely helpful and supportive. They had great personalities and humour to go with the... See more
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Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.
United Kingdom
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The stuffs are friendly but always introduce us some relatively expensive lens. The adjustment of the new glasses was not properly done. It is causing some pain on the nose and have to go to other specsaver for fixing the issue in thr following week.

Reply from Specsavers
The staff at Carindale are always friendly and helpful

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Accommodating staff, variety range of frames and affordable prices.

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The whole experience from my eye test to the fitting of my glasses was expertly done!

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Excellent service and quick turn around

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I had an eye issue and was attended to promptly and considerately and happy with the staff/optomotrist and the resolution

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Couldn't be happier with the outcome.

Reply from Specsavers
Easy to find the product on the website. Delivery was quick too! From online ordering to delivery within 2 weeks for toric lenses was great!

Reply from Specsavers
Staff were very friendly. The service to get what I needed was very precise and targeted towards giving me exactly what I needed and they explained everything and yeah was just a great service

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Great professional staff. Happy to help with questions

Reply from Specsavers
I was very happy with the clear and detailed explanations given by the audiologist Angus and by Vanessa. Angus took time to explain the new hearing aids to me. Vanessa showed me how to maintain them. On both counts, I felt valued.

Reply from Specsavers
The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new glasses when there was only a very minor change in the sight one of my eyes.

Reply from Specsavers
The we had an appointment at 3.55 and they left us sit tgrrr for 45 minutes as they had forgotten us totally rude spoke to 2 team and they still left us sit there
Just an update Tom called me from spec savers and apologised you the mix up and being kept waiting was so nice to be listened too what happened was lovely thanks for calling

Reply from Specsavers
Fantastic experience I can recommend a visit, the staff are brilliant, really polite and caring.
Teresa

Reply from Specsavers
Welcoming, friendly, and organised team at SpecSavers Northland. They supported me over many years always providing guidance and feedback irrespective of whether purchasing glasses or just doing annual checks.

Reply from Specsavers
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