Specsavers Reviews 

12,060
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,088 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who always take their time to provide thorough eye exams, explain options clearly, and offer expert guidance. Many individuals truly appreciate the welcoming atmosphere, short wait times, and efficient service when choosing new glasses. However, some customers also noted frustrating issues regarding inaccurate prescriptions, poor lens adjustments, or frames causing physical discomfort and eye strain. A few other people also felt that customer support was unhelpful or experienced long delivery delays when attempting to resolve these unexpected problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Reviewers highlight positive aspects of service, noting that optometrists and staff are generally friendly,... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Some... See more

Customer service

Consumers find customer service to be positive, highlighting welcoming atmospheres and helpful staff.... See more

User experience

Customers had positive experiences with user_experience, highlighting professional and supportive staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most amazing staff, Nicole and Lynne from the crescent in Midland store were incredible. They were both extremely helpful and supportive. They had great personalities and humour to go with the... See more

Company replied

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new... See more

Company replied

Rated 5 out of 5 stars

The staff at Specsavers Eden Rise Berwick are very helpful and friendly. I needed an urgent visit to get a problem with one of my eyes checked and the optometrist took his time to properly check my ey... See more

Company replied


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(12,060)

2,988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The stuffs are friendly but always…

The stuffs are friendly but always introduce us some relatively expensive lens. The adjustment of the new glasses was not properly done. It is causing some pain on the nose and have to go to other specsaver for fixing the issue in thr following week.

July 19, 2026
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Reply from Specsavers

Hi Yu, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.

Rated 5 out of 5 stars

Great

Accommodating staff, variety range of frames and affordable prices.

August 1, 2026
Unprompted review
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Reply from Specsavers

Thank you, Regien!

Rated 5 out of 5 stars

5 stars!

Friendly staff, easy location!

August 9, 2026
Unprompted review
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Reply from Specsavers

Thank you, Cristy!

Rated 5 out of 5 stars

Great customer service

I had an eye issue and was attended to promptly and considerately and happy with the staff/optomotrist and the resolution

August 1, 2026
Unprompted review
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Reply from Specsavers

Thank you, Erin!

Rated 5 out of 5 stars

Easy to find the product on the…

Easy to find the product on the website. Delivery was quick too! From online ordering to delivery within 2 weeks for toric lenses was great!

July 18, 2026
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Staff were very friendly

Staff were very friendly. The service to get what I needed was very precise and targeted towards giving me exactly what I needed and they explained everything and yeah was just a great service

August 7, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Specsavers

Excellent service from the moment you walk in the door.

August 8, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

A Happy and Valued Customer

I was very happy with the clear and detailed explanations given by the audiologist Angus and by Vanessa. Angus took time to explain the new hearing aids to me. Vanessa showed me how to maintain them. On both counts, I felt valued.

August 4, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Great service at the Lakeland Specsavers clinic

The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new glasses when there was only a very minor change in the sight one of my eyes.

July 31, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Spec savers Joondalup

The we had an appointment at 3.55 and they left us sit tgrrr for 45 minutes as they had forgotten us totally rude spoke to 2 team and they still left us sit there
Just an update Tom called me from spec savers and apologised you the mix up and being kept waiting was so nice to be listened too what happened was lovely thanks for calling

August 7, 2026
Unprompted review
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Reply from Specsavers

Hi Kat - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Rated 5 out of 5 stars

Wonderful service

Fantastic experience I can recommend a visit, the staff are brilliant, really polite and caring.
Teresa

August 4, 2026
Unprompted review
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Reply from Specsavers

Thank you for your fantastic review Teresa!

Rated 5 out of 5 stars

Welcoming and efficient

Welcoming, friendly, and organised team at SpecSavers Northland. They supported me over many years always providing guidance and feedback irrespective of whether purchasing glasses or just doing annual checks.

July 31, 2026
Unprompted review
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Reply from Specsavers

Thank you for your fantastic review Anthony!

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