Specsavers Reviews 

Great optician, but other staff need to up their game & actually look like they’re interested.

First time into the world of spectacles, and went with local Specsavers due to convenient location.

Made appointment online, and all seemed fine.

Initial consultant (female) was pleasant and swift.

Then actual optician for eyetest, Heather, was lovely, helpful, and made process easy.

Unfortunately, the peripheral vision tester Derek was a bit pushy, strange, and felt more like an aggressive salesman of the glasses than someone interested in trying to help me. He only gave me my prescription (as if it was a privilege for me) when I'd actually ordered glasses and was far more interested in pushing a sale than anything else.

He then asked for another guy to assist him and said guy came across aloof and odd. Also dealt with him on the phone (later) and he was a bit toxic there too.

But at that point the whole thing was complete and I went home to await my specs, which Derek told me I'd get a text to confirm their readiness for collection.

10 days later it arrived. With a catch. Despite me having purchased these things I still had to make an appointment for instore to collect them, and I had to make a phone call to do that.

This frustrated me. I wanted to just collect my goods but no, I had to go through another rigmarole.

So reluctantly went in again for a full-on appointment, this time dealing with the friendly Heather again who informed others of my arrival and another girl then dealt with me.

In fairness this part went fine, she was nice, friendly, and I got some tips for the specs.

And that was that.

Overall I am happy with the specs, the prescription was correct. They were overpriced, but as a noob, I didn't know any better. Do feel that the place rather took advantage of newbies like me.

Almost the males I dealt with in this place were aggressive, creepy, and not great to engage with. Aside one on the phone who did sound much more chill. The females were sweet, friendly, and nice.

If you know what you're doing the place is functional and probably ok. The process technically was proficient and accurate. But the customer service from the males was not ideal and a bit pushy.

All I really needed was the prescription, but Derek effectively refused to give me that until I'd paid (a lot) of money for specs.

Would recommend Glasses Direct if you have the prescription and are experienced, but if you're gonna deal with this lot, know what you're letting yourself in for.

Got what I asked for, friendly and helpful

Very friendly and knowledgeable staff Straightforward and quick process.

As always the level of customer service which I always find in the Antrim office to be of the highest quality
Laura was friendly and explained each step which made life easy
Helen was brilliant with helping me with both reading and distance tests

All in all a thoroughly pleasant experience

My 80 year old mother has been under Spencer’s for over 8 years for her hearing, having 2 pairs of hearing aids during that time. She has had an appointment booked for today, which they have rang up cancelling it saying she is under a different drs surgery (that she is not under at all, she’s been with the the same one for 50 years). They can not find her on her actual doctors register even though the same dr referred her 8 years ago etc. Specsavers even booked the appointment themselves after my mother enquired about a service on her current aids as they are failing regularly, they said she was due new aids! Now all of a sudden this happens, one hour before her appointment time! Great customer service! She had no explanation other than we can’t find you on the drs you say you are at and the one we have you down as (incorrectly and has been shut for 20 years) does not exist. They have happily dealt with her previously with no issues, why all of a sudden do they have incorrect information and access is not available!?

The staff on reception were friendly and polite. The optition was lovely and explained everything about my scan and eye health. I had to have a slight increase in my prescription and bought new and reasonable priced glasses. Overall an excellent visit.

Good value, good service and friendly staff.

Friendly staff
service throughout was great
Easy to make an appointment suitable for me

I went to get a new pair of glasses,ended up getting two pairs with the deal.Really good value for money. The team were patient,especially with my questions about lenses .Collection was smooth and they did all the adjustments for free.I’ll be back

Very good service. Answered all our questions. Very good value

I was dealt with quickly. The glasses were checked to ensure they fitted correctly. Time was given to me by a properly trained assistant and it was emphasised that if there were any issues with the glasses then I was to return immediately.
Many thanks.

The young assistant was very thorough and took time to listen and get my glasses right. She checked with her manager that it was right and got them checked and i picked them up yesterday and am very happy. She even saw me and asked how they were as another assistant helped me. Great service all round. 😀

I had a very positive experience at Specsavers. The staff were friendly, professional and very helpful. They communicated clearly and explained everything well, especially during my eye test. My English is not very strong, but they were patient and made the communication much easier for me. They simplified their language and made sure I understood everything clearly. I felt comfortable and well supported throughout my visit. I was very happy with the service I received.

Very helpful and attentive staff not pressured into making a quick decision .

Very helpful and friendly staff. They’re very good at helping me choose my style aswell 😀👍🏻

I was made to
Feel welcome and was helped by very kind people.

Very friendly staff their service was impeccable extremely well manoured and helpful would highly recommend them to family and friends in Scarborough