Best customer service, I made an order however I used the wrong address by mistake, I received a refund , and they sent me new order free of charge and added a brush as gift . I ll be order more brush... See more
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I ordered a gorgeous brush set from spectrum. Unfortunately during transit the box was damaged and wet when it arrived. I contacted spectrum and spoke with Hannah who sent out a new set straight away... See more
Company replied
Spectrum Brushes are a must-have if you love pretty, effective makeup tools. Not only are they vegan and cruelty-free, but the soft bristles blend makeup beautifully, and the sturdy, pastel-colored ha... See more
Company replied
Spectrum has excellent customer service! I had issues receiving my delivery due to a courier problem, so I reached out via email and spoke with Hannah. I was genuinely impressed by her profession... See more
Company replied
Company details
Written by the company
Shop affordable luxury at Spectrum Collections. We design high quality makeup, brushes and tools for all beauty lovers. 100% vegan and cruelty free.
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Such amazing brushes
Such amazing brushes! I use these everyday and look forward to it! I love the variety of brushes and the different collections. My collection is now building and I’m so happy about it

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Great customer service
Great customer service, safe and quick delivery. I am huge fan of this brand

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This is great company and also the…
This is great company and also the collections are super amazing! I love it

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What a brand! 😍
What a brand. The brushes are something else! Inspiring and creative designs and colour, with various collections and singles available. They cover the whole brush chart and the brushed themselves are amazing quality. I can’t recommend them enough!

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I love spectrum collection makeup…
I love spectrum collection makeup brushes.
There’s always so many beautiful themed ones and the quality is outstanding.
Highly recommend
Xx

Reply from Spectrum Collections
The best brushes around
I love the collections from Spectrum. Every collection is so unique, and they are great value for money. The brushes are so soft and they help make-up application so much more seamless. My skin looks flawless after using these brushes

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Spectrum Brushes are a must-have if you…
Spectrum Brushes are a must-have if you love pretty, effective makeup tools. Not only are they vegan and cruelty-free, but the soft bristles blend makeup beautifully, and the sturdy, pastel-colored handles make them feel as good as they look. They may be a bit pricier than other synthetic brushes, but the quality and gorgeous design make them totally worth it!

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These brushes are so cute I love them…
These brushes are so cute I love them the bristles are good quality and are so soft that they leave my makeup looking buttery on. I’d definitely recommend these brushes 10/10

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Why have I not used these brushes…
Why have I not used these brushes before?! I’ve been using the spectrum brushes the past few months to apply my makeup & honestly so impressed with the results. The feel of them, the look, also love that on the packaging it tells you the use for each brush. I’m no makeup expert but they make my application better & it makes me feel amazing. Thank you :-)

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I love the quality and versatility of…
I love the quality and versatility of spectrum brushes! Highly recommend especially if you want some unique high quality brushes!

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Quick delivery - love this brand!
Quick delivery and wonderful brushes. Would make such a lovely gift.

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Best brushes in the game
I recieved my brushes today and the powder puff duo. I was so so pleased with the products. I can't wait to make my first purchase and buy some for my cousins. I love them! Thank you Spectrum Collections x

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Perfect brushes for every makeup lover
Perfect brushes for blending, smoothing and precise application of makeup! Love the aesthetic of each set and the high quality brushes make for a must have item for any makeup lover!

Reply from Spectrum Collections
Amazing products!
Absolutely love their products! I love how they have different styles/designs to cater to individual tastes/likes! My favourite is their puffection duo, really helps give me a smooth base finish! Their brushes are so soft and honestly a holy grail! It helps make-up application so much more seamless and easy when you have amazing brushes/tools to use! Definitely recommend ✨

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Customer service is super responsive
Customer service is super responsive and helpful. I once had a package get stuck in transit, and customer service helped me to resolve the issue. Additionally, the products are good quality and always come packaged nicely.

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Great sets!
They have a great assortment of brushes and the sets are really beautiful - I'm always falling in love with all the launches they do. I like that they do colorful sets and the products have great quality. The brushes are so soft! :) Plus their delivery is super fast!

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1st class customer service
I can't express enough how amazing the customer services of this company is. I got fantastic, swift replies from someone called Madison. This person helped me with my query and even went a step further than I expected. You will not be disappointed with this company. First class service!

Reply from Spectrum Collections
Spectrum illuminating and hydrating primer and mist
Spectrum illuminating and hydrating primer and illuminating and hydrating mist.
While out with a friend I asked her what make-up she was wearing as she looked great. The above was it!! I love it being 71yrs and finding most make up too heavy I ordered it. There was a delay not spectrums fault ( Yodel ) still hadn't received although advised it was with courier for days. Customer service was brilliant they apologised and sent next day delivery via Royal Mail. Thank you Hannah really appreciate all your help and love the products. Brushes will be next.!!

Reply from Spectrum Collections
Lost order and horrible customer service
It took nearly 2 months to receive my order. This was due to them losing the initial order that they never mailed out. It somehow got “lost” in their warehouse and they never informed me. I guess they figured I wouldn’t notice or want to be bothered to contact them about it and keep my money. However I am not that type and keep track of everything well. I reached out to inquire about my package after two weeks and they offered to ship out a replacement or refund. I chose the replacement, which was a huge mistake. No communication followed my reply for wanting a replacement. I replied a few more times and then had to start threatening to report them to the Better Business Bureau and the UK equivalent as well as filing a credit chargeback to get them to respond again. They finally took action and sent a replacement, although it sat in their warehouse for over a week before finally being shipped out. I am a fan of their products and have ordered several times in the past. However, this experience has made them lose a customer for life. Never again will I order from them.

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