My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
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Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... See more
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Lack of transparency on charges and charge you an additional 21£ for pickup that they don’t disclose. It’s deducted from your 100£ refundable deposit. Edit: Speedy Hire response showcases... See more
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Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
2.9
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Very Poor service! response below is even worse!
Poor service! No communication whatsoever!
for my too hire, order was made via HSS, but fulfilled by their partner firm Speedy, who refuses to speak to me! screw your bereaucracy under the name of data protection! companies should be grateful when end customer made the effort to come to solve problem by contacting them directly. I have informed HSS multiple times to remove the tool since the day of initial delivery, for which they told me Speedy was made aware. but tools still lying around on our site, causing huge inconvenience for access. Get your fingers out of pocket, people!
update: i have read your reply below. please don't pretend your sincerity with such non sense template replies. You are only fooling yourselves. customer and the readers of this post are not stupid. saying 'sorry' in public is FREE and making customer to reach out to you again is just sheer laziness!! I already said in my original remark that you refused to deal with me when i trie! if you have half aunce of sincerity, you can locate my order details from your upstream partner HSS and reach out to me directly.
January 20, 2026
Unprompted review
Reply from Speedy Hire
Hello Tao,
Thank you for taking the time to update your review and for sharing your concerns so openly. We’re genuinely sorry for the frustration this situation has caused.
To clarify, when your review was first received we were unable to locate the hire using the reference initially provided.
As the hire was placed via HSS and fulfilled by Speedy, we are required to correctly identify the hire record before we can take action or contact a customer directly.
This is why further information was requested via Trustpilot.
Upon further investigation, the depot has now confirmed that the equipment was collected on 28/01/2026 at 11:07. While this does not undo the inconvenience caused prior to collection, we do want to be clear that the matter has now been resolved operationally.
We fully recognise that the delays and lack of clear communication you experienced are unacceptable. We also appreciate your honest feedback - without customers raising issues like this, we would not be able to properly investigate, act on them, and put measures in place to prevent re‑occurrence.
Your comments regarding our earlier response are noted, and we accept that it did not reflect the urgency or seriousness of your experience. For that, we apologise.
Once again, thank you for bringing this to our attention - we value your feedback as it helps us improve.
Kind regards,
Customer Experience Team
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Second time round very thing was great
I had written a bad review on speedy hire and with in half an hire I was given a replacement stump grinder the blade was much sharper and was a much bigger and better machine I was able to finish my job got a great amount of work finish and was very please. I would now recommend this company I did my hire through B and Q.
January 22, 2026
Unprompted review
Reply from Speedy Hire
Thank you for taking the time to post this review, and it is great to read that we were able to ensure that you received the equipment needed to help you complete your job quickly & efficiently
Training at London Gateway Basildon
well organised nice place. Good facilities. Easy parking.
January 23, 2026
Unprompted review
Reply from Speedy Hire
Good Morning/Afternoon (Insert persons name).
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Experience Team
slow service
slow service, waited a week to get two floor planers exchanged. stopped my job and ruined my company
January 13, 2026
Unprompted review
Reply from Speedy Hire
Good Morning
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience effected your work and business, and regrettably we did not meet your expectations.
We understand how important timely service is, and we regret that we fell short on this occasion. Please accept our sincere apologies.
We’d like the opportunity to learn more about what happened and see how we can make things right.
i have requested further information, If you’re willing, please contact us at customerfeedback@speedyhire.com so we can address your concerns directly.
Thank you again for bringing this to our attention—we value your feedback as it helps us improve.
Kind regards,
Customer Experience Team
Reply from Speedy Hire
Good Morning
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience felt slow and did not meet your expectations.
We understand how important timely service is, and we regret that we fell short on this occasion. Please accept our sincere apologies.
We’d like the opportunity to learn more about what happened and see how we can make things right. If you’re willing, please contact us at customerfeedback@speedyhire.com so we can address your concerns directly.
Thank you again for bringing this to our attention—we value your feedback as it helps us improve.
Kind regards,
Customer Experience Team
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Did not deliver on day agreed and…
Did not deliver on day agreed and needed to call them. When delivered, duct hoses were not as ordered.
Taken off order but no collection.
December 19, 2025
Reply from Speedy Hire
Good Afternoon Brian,
Thank you for your review.
Your feedback is important to us.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Therefore, we are very disappointed to hear that you experienced this service and a wrong delivery date due to complications with your order.
Please accept our sincere apologies.
Upon further investigation, the depot has informed us that a resolution was agreed upon accordingly.
I have also been notified by the depot that they will be in contact again to make sure everything is resolved and your happy with our resolution.
We hope that you are satisfied with this response.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Experience Team
Absolute disgraceful
Absolute disgraceful
Hired through hss website and paid
They never gave me the item I hired because although they could see that I have paid and booked etc, it was not “authorised” by the company centrally (or at least that was what the guys in Stockport office said)
I went twice, spent endless time in call centre customer service waiting…. Nothing.
Not only I haven’t manage to do the job I wanted to do, I have also lost my money as I am still trying to resolve a refund.
AVOID
Ps: can’t get hold of the team, busy line, waiting for ages on the phone, the guys at the local depo couldn’t get hold of the “central” team and asked me to call them, although I was there in front of them, they could see the payment and the booking and still didn’t supply the equipment hat I hired and paired. Still wait for my money back
Absolutely disappointed
November 20, 2025
Unprompted review
Reply from Speedy Hire
I am sorry to hear of the challenges you have encountered when trying to order via the HSS/ProService website. To ensure that this can be reviewed by the correct business you will need to contact the ProService team directly.
Terrible customer service
Terrible customer service! I hired a floor sander bundle online for 2 days and paid extra for all the required accessories. It was due to be delivered by their Swansea office. We tried to contact them numerous times to confirm delivery time, but no-on answered the phone. Eventually the sander was delivered at 5pm, so a whole day was lost, and none of the accessories were delivered. The driver had grabbed a few things off the shelf as he thought I hadn't ordered them, I appreciate the gesture, but unfortunately they were not what we needed, so I had to order from Amazon. I have tried repeatedly to ask for a refund of the undelivered accessories but despite promises from customer service to get someone to contact me, I have had no communication from anyone at Swansea and they have not refunded the amount I have requested or collected the machines. I would not recommend this company as they are unreliable with poor communication.
December 5, 2025
Unprompted review
Reply from Speedy Hire
I am very sorry to read of the challenges you have faced with your recent rental from us. This is absolutely not our expected level of service, and the depot has reviewed your order journey.
I understand the depot manager has been in contact with you and has arranged collection of the sander and removed the associated charges for the rental.
POOR
Gave me refurbed equipment. i.e painting it red doesnt fix the mechanics
December 5, 2025
Unprompted review
Reply from Speedy Hire
Thank you for taking the time to provide feedback to us regarding your recent hire. I understand that our ProService colleagues have reached out to you regarding your comments and are working with you on a resolution
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Customer service at the Northampton…
Customer service at the Northampton branch is extremely disappointing. Staff were rude over the telephone, and it’s clear that telephony training is urgently needed.
December 3, 2025
Unprompted review
Reply from Speedy Hire
Good afternoon, thank you for taking the time to provide us with your feedback. I am really sorry to read that your interactions with one of our depot's was less than perfect, and I will use this feedback to ensure the management team within the area review your comments and implement any training deemed appropriate or necessary.
Poor communication
Poor communication. None of the communication that was listed in the email happened.
The email said a delivery time would be confirmed. This never happened. Delivery was outside the standard window of 8-10am which would be understandable if there had been clear communcation about this.
The email said on the day of delivery a text message would be sent when the delivery was next on the route. This text message was never received.
On the day our hire ended, no one came to collect nor the day after. We received no communication about this or explanation.
In the end I phoned as I didn't really want a concrete breaker in my kitchen indefinitely and was told collection would be that day. I explained about the complete lack of good communication and received a mumbled apology.
Hired equipment did the job so I gave an extra star for that but the customer service was 1 star only.
November 26, 2025
Unprompted review
Reply from Speedy Hire
Thank you for taking the time to provide us with feedback on your recent order experience.
I am really sorry to read about the poor communication & collection experience you received with your recent hire. I will ensure that I review your order journey with the depot responsible for fulfilling your order to ensure that our commitment to effective communication and prompt collection when agreed is met for future hires.
The entire hire process has been a…
The entire hire process has been a catastrophe. When booking the hire agreement with HSS Pro, I was not informed that the equipment would be cross-hired from Speedy Hire in Milton Keynes.
Firstly, I provided strict instructions regarding the delivery time. However, when I called the transport office, the only delivery window offered was between 12pm and 5pm—which I accepted.
Despite this, on Thursday 13th November at 09:30am, I received a call from the delivery driver stating he was outside, MK17 with the scaffolding tower. As no one was available that morning (due to the agreed afternoon slot), the equipment was left outside against the wall.
The off-hire process has been equally stressful. I called on Friday 14th to ask when the items would be collected and clearly explained that the property gates were not functioning properly, meaning someone needed to be present to open them. I was told the collection would take place on Monday 17th, but this did not happen.
I visited the property myself on Wednesday 19th, leaving another job early—resulting in half a day’s lost pay—and drove 45 miles to load part of the equipment into my van and return it to Speedy in Milton Keynes. I made it clear that additional items were still at the property as they did not all fit in my vehicle, and that these needed to be collected. I was assured they would be picked up during the week.
We are now 13 days into the hire period, and these remaining items still have not been collected. I can say with confidence that I will never be using HSS Pro or Speedy Hire again, nor will I recommend them to any tradespeople in the future.
November 13, 2025
Unprompted review
Reply from Speedy Hire
Thank you for providing feedback on your recent Speedy Hire & HSS. I am sorry to read that the service you received in relation to delivery & collection was not up to our expected standards.
Unfortunately without further information I am unable to provide further in-depth review of the issues you faced, but I hope all future hires meet your expectations.
Will not pickup after rental
My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left their materials on my drive for four weeks now. Even when promised a date for pickup they did not arrive with no explanation. Clearly I am just a materials storage location whilst finding another use
November 23, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mr Graham, thank you for taking the time to share your recent experience, and I am sorry to learn that you still have the rental equipment at your property.
Having looked at the order for the track mats, I can see these are due for collection today (25th) and should be off your property by the end of the day
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Absolutely terrible service from speedy…
Absolutely terrible service from speedy do not not live up to there name my company ordered a battery powered bracker and angle grinder in October and collection date was 17th turned up was made to wait for almost 3 hours was told one is there with no battery or charger and one is in transit. I can't seem to understand how such a big hire company can run so poorly its honestly unbelievable needs sorting out only manged now in November to get the right stuff still being a hassle.
November 19, 2025
Unprompted review
Reply from Speedy Hire
Thank you for providing your feedback. I am really sorry to read that your recent experience was far from that expected of our company.
Unfortunately without further details relating to your order I am unable to pinpoint the exact depot your ordered from, however I will ensure that we highlight the experience within the network to drive improvements in face to face encounters.
Delivery of calor bottle and helpful driver
Firstly it was brilliant to find a company who would deliver calor gas to my home.
Secondly the driver was really helpful when I had difficulty removing the empty bottle from my fire.
October 19, 2025
Reply from Speedy Hire
Many thanks for taking the time to provide us with feedback on your recent experience with us. It is great to read how helpful our driver was and we will make sure that this is fed back to him and his manager.
dehumidifier
Jayson did a great job sorting me a dehumidifier a short notice. Really helpful and great service.
November 10, 2025
Unprompted review
Reply from Speedy Hire
Many thanks for your feedback, and it's great to read our colleagues were able to support you and get the product to you when you needed it.
Excellent once again
2nd time at Speedy in Slough
Great team, polite, efficient and always helpful
Kit hired was in excellent condition
November 5, 2025
Reply from Speedy Hire
Hi, many thanks for taking to the time to recognise our colleagues in the Slough depot, it was great to read how positive your experience was. I have passed your comments onto the depot manager so they can share the feedback with the team
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Reply from Speedy Hire
Many thanks for taking the time to provide feedback on your positive experience with us, it's great to read you were pleased with our service.
Thankyou Marcus From Sighthill Branch…
Thankyou Marcus From Sighthill Branch for all your help today, your a 🌟
November 5, 2025
Unprompted review
Reply from Speedy Hire
Many thanks for taking the time to leave your positive review, it's great to read how helpful our colleague Marcus was. We will ensure this feedback reaches him and his manager so that he can be recognised for a great experience
We have not received our equipment,
We have not received our equipment, and unfortunately, these delays have negatively impacted our operations. We asked for refund then. They completed the refund.
October 20, 2025
Reply from Speedy Hire
Thank you for taking the time to share your recent experience with us. My sincerest apologies for the unacceptable service you have received. I am working with the depot concerned to understand the issues that led to your lack of delivery with the aim of putting steps in place to stop this from happening again.
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