Spindlebysisters Reviews 

340
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional product quality, beautiful craftsmanship, and the thoughtfully curated range of items available for purchase. Buyers also highlight the remarkably fast delivery and wonderful customer service, noting that orders always arrive securely packaged with lovely personal touches included. However, some people mentioned that popular items like traditional scarves can sometimes be sold out, requiring shoppers to wait patiently for a restock. Despite this minor availability drawback, people remain extremely satisfied with their gorgeous purchases, the smooth purchasing process, and the meaningful mission behind the brand.

What people talk about most

Product

People report high satisfaction with the product quality, describing items as stunning, authentic, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional craftsmanship of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping, secure... See more

Service

Customers had positive experiences with service, frequently highlighting friendly interactions and flawless... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, often noting that staff go above and beyond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this shop. Customer service is so exceptional - they are so devoted that they'll field so many questions via socials to find you the thing you most want. Always going above and beyo... See more

Rated 5 out of 5 stars

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered... See more

Company replied

Rated 5 out of 5 stars

Superb products, ethically sourced and beautifully presented; what's not to love about this amazing brand?! What I do love the most though is how thoughtfully curated their range of products is; it re... See more

Rated 5 out of 5 stars

Love Spindle by Sisters - they go over and beyond in terms of customer service. Have bought from them on multiple occasions and love the range they over, their ethics, and its a bonus that they are Mi... See more


Company details

  1. Home Goods Store

Written by the company

SPINDLE Champions of the slow living movement and lovers of 'Mother Nature', is a sustainable homewares brand producing natural, biodegradable, and sustainable pieces that are gentle to people and the planet. It is dedicated to supporting artisans dependent on traditional handicrafts from around the world. Modern patterns and motifs as well as vintage textiles used in their produced pieces subtly convey cultural heritage of the region they come from.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Love Spindle by Sisters

Love Spindle by Sisters - they go over and beyond in terms of customer service. Have bought from them on multiple occasions and love the range they over, their ethics, and its a bonus that they are Midlands based (so sort of supporting local!!).

September 14, 2026
Rated 5 out of 5 stars

Phenomenal shop and customer service

I absolutely adore this shop. Customer service is so exceptional - they are so devoted that they'll field so many questions via socials to find you the thing you most want. Always going above and beyond! Cannot fault, and just wish I could support more. The quality of goods is also exceptional, have never been disappointed. 15/10 just amazing.

July 16, 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, ethical shop with culture as a focus. Love each item so far and will continue to buy from them in the future x

April 9, 2026
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Rated 5 out of 5 stars

A lovely shopping experience

Beautifully packaged, and fabulous tasting oil, with the friendliest service.

July 31, 2026
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Reply from Spindlebysisters

Thank you so much :-) It was lovely learning about you and your area and wish you all the best.

Rated 5 out of 5 stars

A land that is inspiring

The items are stunning, to hold something from a land that is so important, made by people who are beyond spectacular. To the the most beautiful humans at Spindle. Subhanallah and Shukran

August 2, 2026
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Reply from Spindlebysisters

Thank you so much for taking the time out to leave a review - we're so glad everything reached you safely <3 we look forward to welcoming you again.

Rated 5 out of 5 stars

Spindlebysisters is a company with…

Spindlebysisters is a company with integrity, humanity and warmth. The product quality is excellent, the mission is noble and customer experience is exceptional.

August 3, 2026
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Reply from Spindlebysisters

Thank you so much Rita, we really appreciate the time you've taken out to leave us a review. We hope to welcome you again soon <3

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Rated 5 out of 5 stars

Absolutely love the keffiyeh and a…

Absolutely love the keffiyeh and a brilliant service too.
100% recommended … Thank you!

July 26, 2026
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Reply from Spindlebysisters

Thank you so much for your support Adrian so glad you're happy with your purchase. We look forward to welcoming you again.

Rated 5 out of 5 stars

Faultless transaction

Faultless transaction. Very beautiful candlesticks arrived in perfect condition. Love them so much! Thank you. A thousand blessings!

July 24, 2026
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Reply from Spindlebysisters

Thank you so much for your kind words and blessings, your support means the world to us and the glassblowers we work with in Palestine. It's been a very tough year for them with the war affecting many things including fuel prices - the furnaces had to be switched off for the longest period we have personally known. We're really pleased that these have gone to someone who will truly treasure them.

Rated 5 out of 5 stars

Beautiful Sisters!

I had a personal issue which affected my capability of placing an order. The team went over and beyond to help me with kindness and generosity. Exceptional customer service, the delivery was speedy, my beautiful keffiyeh beautifully made, I could feel the care and love my order had received - a little personal touch added to my joy. Happy to spend ethically- support Palestinian heritage and to know that a tree has been planted with my purchase!. I will definitively shop again for presents, such a beautiful range of products. Thank you for creating this gem of a brand 💖

July 20, 2026
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Reply from Spindlebysisters

Thank you so much Lucia, always happy to help. We really appreciate your support and hope to see you again soon xx Take care

Rated 5 out of 5 stars

Great customer service

Lovely and responsive interaction with the sisters!

July 15, 2026
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Reply from Spindlebysisters

Thank you Layla, if you ever need any help in the future, we're only a message away. Much love x

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Rated 5 out of 5 stars

Always excellent quality

Always excellent quality, fast delivery and packed beautifully

July 8, 2026
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Reply from Spindlebysisters

Thank you so much for coming back Lucy, hope you are well :-)

Rated 5 out of 5 stars

Beautiful Embroidery

The embroidery was packaged beautifully and arrived very quickly. It is stunning and a testament to the skill of the women in the Surif Women’s Cooperative.

July 7, 2026
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Reply from Spindlebysisters

Thank you so much for finding space in your home for a piece of Palestinian heritage.

Rated 5 out of 5 stars

Beautifully made

Beautifully made, wonderful customer service and speedy delivery! Thank yous o much

July 7, 2026
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Reply from Spindlebysisters

Thank you so much Jay, we look forward to welcoming you again.

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Rated 5 out of 5 stars

Spindlebysisters are awesome

Spindlebysisters are awesome! They are my go to for buying presents for family and friends in the UK from abroad. The products are so beautifully made by real people who are fairly paid for their craft. When i order they write my messages to family in the cards and things are always delivered quickly.

July 4, 2026
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Reply from Spindlebysisters

Thank you for such a thoughtful review Sian, we really appreciate your support and hope pops loved his gift x

Rated 5 out of 5 stars

I have been buying from this site most…

I have been buying from this site most months over the last 18 months. Products are superb, and service is always perfect.I cannot fault them-I just buy every month!!!

June 15, 2026
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Reply from Spindlebysisters

Thank you Cris and we look forward to welcoming you again :-)

Rated 4 out of 5 stars

The item arrived in good condition and…

The item arrived in good condition and in good time, but it didn't look quite like the one I ordered. The pattern looked different. I am bit disappointed but it is still a lovely keffiyeh which I will keep and wear with pride.

June 15, 2026
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Reply from Spindlebysisters

Hi Sally, if you'd like us to double check the keffiyeh that was sent to you reply to our email :-) we'll be more than happy to swap it if we sent out the wrong one.

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