Spinney Motorhomes & Caravans Reviews 

2,127
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 582 reviews, reviewers overwhelmingly had a truly great experience with this company. People frequently praise the knowledgeable staff for providing thorough vehicle handovers, a relaxed purchasing atmosphere, and patient guidance throughout the entire journey. Consumers often emphasize the excellent overall service and the exceptionally seamless process experienced when buying their brand new vehicles. Some reviewers were not happy with the after-sales support, specifically mentioning communication difficulties and prolonged delays in resolving mechanical issues after purchase. A few customers also noted deeply frustrating experiences regarding unresponsiveness from the service department, long wait times for necessary replacement parts, and persistent unresolved faults.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as friendly, knowledgeable, and... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff throughout... See more

Product

Consumers find product to be positive, highlighting that the campervan was spotless when delivered and the... See more

User experience

People report positive experiences with user experience, highlighting an efficient, professional, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service right from the moment we set foot on the forecourt. Friendly and knowledgeable staff.Special thanks to to Richard, the sales executive who was very helpful, also to Matt and Steve in... See more

Rated 5 out of 5 stars

No pushy sales people and a relaxed atmosphere at their Cheshire branch. Andrew made sure everything was dealt with promptly from initial purchase to final handover. Nothing was too much trouble... See more

Rated 5 out of 5 stars

Spinney Warwickshire. Purchased our first ever caravan from here and Richard Bulmer the sales executive was brilliant. Being newbies to the caravan world he was very good in answering our many questio... See more

Company replied

Rated 5 out of 5 stars

Spinney Flintshire, Simon our sales rep was brilliant. Nothing was too much, no hard sales push. My dad is old and wasn't sure dealing with people, Simon handled Dad and the sale fantastically. He... See more

Company replied


Company details

  1. RV Dealer
  2. Campground
  3. Hobby Store
  4. Mobile Home Dealer
  5. Motor Vehicle Dealer
  6. RV Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(2,127)

549 reviews in the last 12 months

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Rated 5 out of 5 stars

First caravan

We bought our very first caravan this weekend after a long time thinking it over.
Richard Bulmer was excellent with his calm & measured advice, from our first look at the caravan to the after sales support. His reassurance & advice helped us find a great towing course that was invaluable as first time towers.
We had a very thorough & informative hand over with Alan Rumney on Saturday and went straight off on our first adventure. Alan’s explanation of the caravan inside & out enabled us to have a successful first set up - without this we would have struggled.
After our first weekend away in the caravan, we are so happy with our purchase & the support we had from the staff at the Spinney.
I also would like to mention the lady in the accessory shop who was very helpful too but I unfortunately don’t have her name to include here.

September 5, 2026
Rated 5 out of 5 stars

Good service received

Good service received, Connor our sales guy was very helpful and assisted with all our questions, thank you ! Can’t wait to get away and try our new caravan

September 2, 2026
Rated 5 out of 5 stars

Swift trekker XL

Brian Shawley was our sales executive
Alan Rumney was our handover.
Spinney Warwickshire.
We were pleased with our campervan and the service they gave us.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Spinney Warwickshire

I gave Spinney Warwickshire a 5 star review back in early summer when I purchased a caravan from them. Unfortunately, however good the caravan was, it proved too restrictive with our dog necessitating a further visit to the Warwickshire site to see if they had a larger vehicle. They did.
On this occasion Richard, who we dealt with before, was not available but the whole process was handled very well by Brian Shanley who went the extra mile to get the deal done in a very customer focused way.
The hand over by Alan Rumney was as thorough and informative as before.
The overall experience was very positive, indicating my previous experience was not a one off but the standard of customer service Spinney Warwickshire strive to deliver.

August 27, 2026
Rated 5 out of 5 stars

We traded in our motorhome for a new…

We traded in our motorhome for a new campervan at Spinney Warwickshire . They gave us a competitive price for our motorhome Alan gave us a great service when buying the new van and not pushy at all. Also shout out to the other Alan who did the handover with us , very knowledgeable and we feel confident we know what we are doing . Hopefully we continue to enjoy this service going forward.

September 3, 2026
Rated 1 out of 5 stars

Poor after sales service

We ordered the caravan new on the assumption it was in stock and we left a deposit. Later told long delivery date of 6 weeks we had a couple of issues with the new van, we lost all power, after sales told us to "Google" the answer when we asked a question. We have since been waiting several weeks for warranty parts with no communication whatsoever. So we have just chased them up. Selling caravans is one thing but servicing customers is another. When you buy a caravan you need good after sales support, unfortunately they just don't provide it in our experience.

July 10, 2026
Rated 5 out of 5 stars

Great service right from the moment we…

Great service right from the moment we set foot on the forecourt. Friendly and knowledgeable staff.Special thanks to to Richard, the sales executive who was very helpful, also to Matt and Steve in the service department who are outstandingly brilliant at after sales help and assistance.
Many thanks to Hayley, who did the handover.
Marvellous experience from the outset.
Would recommend The Spinney Cheshire.

August 21, 2026
Rated 5 out of 5 stars

Spinney Warwickshire

Spinney Warwickshire - Brain Shanley was brilliant from start to finish. Allowed us time to sit and view even though it was close to closing time. When there was a slight issue with miscommunication with a 3rd party, Brian stepped up and sorted the issue 5 stars.
Alan was very knowledgable and honest with his handover. We both learnt about the veloswing towbar….

This is our 2nd time buying from Warwick site and we cant recommend it enough.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

My frustration has been in waiting for…

My frustration has been in waiting for a reasonable response and feedback when waiting for parts. The lack of communication, difficulty in getting through to actually speak to someone tells me that there is a gap in the service and maintenance department. When you do speak to someone they are pleasant enough albeit that they have no clear answers.” Just call back in 6 weeks”

September 3, 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave your review. We are sorry to hear that you have been disappointed with the time taken to resolve the issues with your vehicle.

We would, however, like to clarify the timeline, as we have been working to progress your warranty claim as quickly as possible.

Although the motorhome was originally purchased from another dealer, we have been happy to assist with the issues and manage the warranty process on your behalf. We diagnosed the faults with your vehicle on 23rd June and submitted the warranty claim to Adria on 24th June. We received approval for the required work shortly afterwards.

Since then, the delay has unfortunately been due to waiting for the necessary parts from Adria, whose parts operation is based in Slovenia. This is something that has been outside of our direct control, although we completely understand how frustrating it is to be waiting for your vehicle to be repaired.

We appreciate your patience and can assure you that we have progressed everything within our control as promptly as possible. We will continue to liaise with Adria and push for the parts to be supplied so that we can complete the repairs and get you back on the road as soon as possible.

We are sorry that your experience has led to a negative review, but we hope the above provides some clarity around the circumstances and the steps we have taken.

Rated 4 out of 5 stars

Exceptionally quick delivery & helpful staff.

Spoke with some really helpful staff and my Campervan was delivered exceptionally quickly! They went out of their way to help me. Campervan was spotless when delivered - inside and out. Helpful handover video - for general working of things. Bit more detail on other things would be great. Gave 4 stars as no electric hook up lead put into van, as promised and no oven shelf or booklets on how it works - but they were very apologetic and super quick to post these out to me (altho shelf they sent was too big for oven, door wouldn’t close) but happy overall with the service. Dealt with them when selling a previous motorhome - exceptionally quick and easy, no messing around service then.

August 21, 2026
Rated 5 out of 5 stars

Nice place to buy no pressure.

Simon made us feel comfortable and talked us through everything. When we picked up our motor home up he went out of his way to show us how to use it. Can’t complain about anything.

August 26, 2026
Rated 5 out of 5 stars

Pleased with the fact that we were not…

Pleased with the fact that we were not pressurized by Sales People but were left to look around the Caravans
The Caravan we Purchased is excellent as was the Service from the Staff we received
We would recommend Spinney to anyone looking to buy s Caravan or Motorhome

August 25, 2026

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