Spirit Shop Reviews 

302
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting durable materials, excellent printing, and designs that often exceed expectations. The easy and pleasant ordering process, with extensive customization options, ensures personalized items arrive exactly as expected. Many also commend the fast and timely delivery, with orders often arriving quickly or ahead of schedule, especially for custom products. However, some customers noted issues with incorrect items or customization errors, like wrong sizes or missing design elements. A few also experienced inconsistent product quality, with items showing quick wear or not matching material descriptions. Additionally, some reviewers reported shipping delays or packages arriving damaged or not being received.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising items like sweatshirts and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the nice quality and design of... See more

Order

People report positive experiences with order, often praising the quick processing and delivery of their... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their items... See more

User experience

Reviewers highlight positive aspects of user experience, noting the ease of customization and selection. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more

Company replied

Rated 4 out of 5 stars

Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more

Company replied

Rated 5 out of 5 stars

I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recomm... See more

Company replied

Rated 5 out of 5 stars

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store

Written by the company

SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(302)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Very fast shipped out

Very fast shipped out! Loved all the options to choose from.
My only suggestion is that we didn't notice the barcode sticker on the hoodie and when washed, it was difficult to remove.

August 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're pleased! Thank you for the 5-star review.

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Rated 5 out of 5 stars

Get the Look you Want

It was very easy to design the look I wanted and my shirt was delivered within a week!

October 13, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy to hear you're pleased with your purchase! Thank you for the 5-star review!

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Rated 5 out of 5 stars

Quality Items at a Great Price!

The shirts are very well made, and I am really looking forward to wearing them all year long. Thank you for the high quality items!

Also, the shipping went very well. I'm in rural Alaska and it's hard to get things quickly out here. You did a great job!

September 29, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you so much for sharing your experience! We're thrilled to know you're happy with your purchase and shopping experience!

Rated 5 out of 5 stars

I'll Be Back

Easy to order; many options; quick delivery; good price

October 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy to know you're pleased and we look forward to your future business!

Rated 4 out of 5 stars

Very speedy delivery!

Almost 5 stars only because the coupons and individual prices for bulk order were confusing. Other than that, delivery was very fast as it only took 2 weeks

September 13, 2025
Unprompted review
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Reply from Spirit Shop

We're glad you're happy with the order and we appreciate the feedback on ordering.

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Rated 4 out of 5 stars

Fast service ..but

Fast service
However the personalized name on back of hoodie is a little too high and the hood covers it partially

October 10, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for taking the time to provide feedback. We appreciate it and appreciate your business.

Rated 3 out of 5 stars

Everything is fine

Everything is fine, I did think the logo was gonna be just a little bit bigger but other than that, it was fine. I love it.

October 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for shopping with Spirit Shop and for taking the time to leave a review. We appeciate it!

Rated 5 out of 5 stars

Quality Assurance

I ordered two shirts. They arrived maybe a day later than expected, but their tracking showed the originals failed the quality check and had to be remade. The extra day was completely worth it to make sure that what I ordered was correct and looked good. So happy they have this step instead of blindly sending things out.

September 17, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're delighted to know you're happy with your order! Thank you for sharing your experience.

Rated 5 out of 5 stars

5 stars

Fast delivery

October 9, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review and for shopping with Spirit Shop!

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Rated 5 out of 5 stars

Always satisfied

Great quality, quick shipping

October 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy to hear you're satisfied with your order! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

Great customization options

Great quality products, accurate personalization, I love the customization options online! We got exactly what we wanted

October 4, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so glad you're happy with your purchase! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Just grab it all

Great quality and have had so many commitments!! Thank you so much

September 12, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're delighted to know you're happy with your purchase! Thank you for taking the time to leave a review.

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Rated 2 out of 5 stars

Customer Service could use a refresher

I placed an order of (2) sweatshirts on August 10th around 10:00pm EST, which were going-back-to-school gifts for my grandkids. I realized one of the sweatshirts had the wrong school mascot name and reached out early the next morning requesting the correction, which was before they got in as they are in Michigan. Point blank I was told "sorry, no cancellations because of our system". I reordered the correct sweatshirt on 8/11 and received that one within a week. The first order (8/10) was never received. I inquired and was told if it didn't arrive by the weekend "let them know and they'd reship"....by now it had been (3) weeks and still nothing. I reached back out and requested them to cancel the order and refund my $--school had started and I made other arrangements for gifts. I received a reply back "we'll send another order". I told them I'd review them accordingly and I am. I FINALLY received the order of (2) sweatshirts early this week. I WILL NOT use them, again. Their customer service etiquette leaves a lot to be desired and I'm thankful they're not the only game in town. It's a shame for them. My grandkids are very young and have a lot of years of sweatshirt needs ahead. I'll go elsewhere. They apparently have plenty of business.

August 10, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Ginny, please contact customerservice@spiritshop.com with the order number for your first order so we may assist

Rated 1 out of 5 stars

Poor quality

Poor quality, sizes are way off and the colors of the school logos l ordered were not accurate. Do not order from them. No returns or credit. Poor customer service

September 11, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Linda, I see by our correspondence that you inadvertently ordered a baseball logo as shown on your confirmation, and while we don't take returns since everything is printed on demand, we did offer to split the cost of a replacement if you'd like to order with a different sport logo.

Rated 2 out of 5 stars

Late arrival -

I cannot yet comment on the quality of the products. I did order two items on 9/4 and paid extra for 2-day shipping for a 9/9 event. The items will not be here until 9/10.

September 8, 2025
Unprompted review

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