Splend Reviews 

2,079
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and knowledgeable, making their interactions smooth and stress-free. The service provided is often described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight exceptional customer support, noting the patience, empathy, and clear explanations received. However, some customers also noted a decline in service quality and support after the initial onboarding process. Concerns were raised regarding billing practices and incorrect charges, with some experiencing issues with account management. Additionally, a few people mentioned problems with vehicle condition or maintenance, such as unapproved tyre changes or issues with car functionality.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent and smooth... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising individual agents for their... See more

User experience

Consumers find the user experience to be positive, with many praising the ease and smoothness of the... See more

Product

Customers consistently note ambiguous experiences with product quality and vehicle conditions. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more

Company replied

Rated 5 out of 5 stars

Farhad he was very nice guy very helpful thank you so much he's number one now I own my car after four years thanks for splend especially farhad

Company replied

Rated 5 out of 5 stars

Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.... See more

Company replied

Rated 5 out of 5 stars

Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Rental Agency
  3. Electric Motor Store

Written by the company

Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,079)

614 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Victor has helped me through the…

Victor has helped me through the process, it was all professional and seemless. 5 stars

June 10, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant. He is really top. 100%

June 10, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Mr Vikrant was very helpful a d explain…

Mr Vikrant was very helpful a d explain me everything clearly. He is the best snd i wish him well

June 10, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

I was looked after by Vik and he gave…

I was looked after by Vik and he gave me all zhe information and connectee with Uber. Good service.

June 9, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti was fantastic feom start to finish…

Eti was fantastic feom start to finish thank you eti amazing help from you brother

June 8, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Far had was great and explained the…

Far had was great and explained the charges as well.

June 8, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hasan been excellent very good…

Hasan been excellent very good experience from splend

June 8, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was great thank you

June 5, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hasan from splend did great customer…

Hasan from splend did great customer service

June 5, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Asked for calls form manager lady Lisa…

Asked for calls form manager lady Lisa called me to help me congestion she explains everything.

June 4, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

It was a great experience with Splend…

It was a great experience with Splend and Farhad who served me made everything smooth. Excellent

June 4, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Nadim was fantastic

Nadim was fantastic. I saw a car, he took me on a test drive, he ran me through the prices in confidence and I took it. Amazing experience

June 3, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

very good

very good
helen doing very good to do,
I am very happy .

June 3, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Helen was amazing both visits great…

Helen was amazing both visits great customer service thankyou.

June 2, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti was excellent brilliant staff…

Eti was excellent brilliant staff thanks for your help with onboarding

June 1, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hassan was very efficient

Hassan was very efficient, good service

June 1, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Sanny

Sanny, Helin and Nadim was outstanding. They worked as a team to sort my issue out and got me going into my car with ease.

May 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

great customer service from Nadim

May 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 1 out of 5 stars

Unhelpful customer service

Unhelpful customer service. I'm waiting for the car for 2 months and I paid deposit £2000/. No one answer the call and never call me back. Bad service do not trust.

May 30, 2026
Unprompted review
Splend logo

Reply from Splend

Dear Customer unfortunately we have been unable to confirm your identity and have asked for more information as soon as we hear back from you we can address any concerns you may have.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Amazing service from Nadim

May 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

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