MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more
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Farhad he was very nice guy very helpful thank you so much he's number one now I own my car after four years thanks for splend especially farhad
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Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.... See more
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Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more
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Company details
Written by the company
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Contact info
393 Edgware Road, Cricklewood, NW2 6LN, London, United Kingdom
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Repeated administrative failures causing loss of income
I have been a Splend customer for a considerable period of time and throughout my contract I have fulfilled all of my obligations. I have always paid on time, paid any excess charges when required, maintained the vehicle properly
and cooperated whenever documentation or information was requested.
Unfortunately, my experience with Splend has been repeatedly affected by administrative failures that have directly impacted my ability to work and earn an income as an Uber driver.
Splend specifically instructed me in writing not to upload compliance documents to Uber myself, stating that Splend would upload all required documents directly to the Uber Supplier Portal on behalf of drivers. I followed those instructions.
Despite this, I have experienced repeated document-related issues. On one occasion, I personally identified a serious error in a Permission Letter issued by Splend. The document contained expired contractual dates and had to be corrected after I raised the issue. Splend acknowledged the mistake and reissued the document.
More recently, after successfully completing my MOT, my vehicle disappeared from my Uber account and I was unable to work. After speaking with Uber, I was informed that the issue needed to be resolved by Splend because Splend is responsible for managing and uploading the relevant compliance documents. As a result, I lost yet another working day and the income associated with it.
This is not an isolated incident. Similar administrative problems have occurred multiple times during my contract. In my estimation, the cumulative financial losses caused by these repeated interruptions now exceed £1,000.
There is also an ongoing concern regarding the vehicle's rear tyres. The latest MOT advisory does not simply refer to normal tread wear. It specifically notes age-related deterioration and cracking. These issues are not the result of my driving style but are associated with age and normal wear and tear.
My understanding of the contract is that Splend is responsible for replacing tyres affected by normal wear and tear, within the contractual limits. However, despite this, no replacement has yet been arranged in my case.
I am not asking for special treatment. I am simply asking for proper administration, accurate document management, compliance with contractual obligations and the ability to work without repeatedly losing income because of avoidable administrative errors.
I have submitted formal complaints to Splend and I am currently awaiting a meaningful resolution rather than another generic response.
Evidence available upon request, including Splend emails acknowledging documentation errors, Uber communications, MOT records and formal complaint references.
Update 24/06/2026
Thank you for your response.
I do not wish to continue discussing this matter publicly and remain available to provide evidence privately if required.
However, I am unable to agree with the conclusion that I uploaded vehicle documents through my Uber portal. As a Splend driver, the Documents section visible in my Uber Driver account only contains my personal driver documents (driving licence, PCO licence, bank statement, profile photo, etc.). There is no visible section allowing me to upload MOT or vehicle compliance documents.
I have screenshots of my account, correspondence with Splend and Uber, and a recorded conversation with Uber Support regarding this matter.
I have no reason to provide inaccurate information and would gain nothing by doing so. My only objective is to establish the facts based on evidence.
I believe this matter would be better discussed privately rather than through public statements. I remain willing to cooperate and provide all relevant evidence.
Kind regards,
Eugen Bulbuc
June 24, 2026
Unprompted review
Reply from Splend
Dear Eugen,
We are sorry to hear that you are not satisfied with our service.
Upon further investigation, we can confirm that your MOT was completed on a Saturday. We have also received confirmation from Uber that the documents were uploaded directly by you through your Uber portal. Unfortunately, this resulted in the platform rejecting the documents.
As a result, we must inform you that Splend cannot be held responsible for this issue. We clearly advise all customers that we will upload all required documents on their behalf to avoid any disruption to their account or platform access.
Should you wish to discuss this matter further, we would be more than happy to speak with you and address any questions you may have.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Excellent service by Victor
June 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Came in to swap back to my original…
Came in to swap back to my original car. I saw Jordan who has helped me many times before. Always fast, friendly and great service! Thank you again
June 22, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Pco car service and you can choose what…
Pco car service and you can choose what you want. It is good for starting and not taking much liability
June 9, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful
June 18, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very rude staff
Very rude staff , no manners how to talk to a customer.
June 18, 2026
Unprompted review
Reply from Splend
Dear Mr Butt,
Thank you for providing the information that enabled us to review the call.
Having listened to the conversation, we found that at no point was the sales agent rude. The agent was explaining that the vehicle's range, when combining a full tank of fuel with a fully charged battery, would exceed 700 miles. The reference to a full charge was made in the context of maintaining the vehicle's performance and battery health, as intended by the manufacturer.
We apologise if this was not clear during the discussion.
Should you wish, we would be happy to arrange a call to explain this in more detail and answer any questions you may have.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti answered all my questions smoothly…
Eti answered all my questions smoothly very happy with service received today recommended
June 17, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
My Experience with the Jaecoo J7 Through Splend – A Warning to Other Drivers
My Experience with the Jaecoo J7 Through Splend – A Warning to Other Drivers
I have been driving a Jaecoo J7 supplied through Splend since 31 March 2026. Unfortunately, my experience has been disappointing and I feel it is important to share it with other drivers who may be considering this vehicle or rental arrangement.
During my time with the vehicle, I experienced a number of issues, including:
- The vehicle rolling backwards while in Drive, creating a potential safety risk.
- Significant wind noise and an apparent air leak from the rear driver's side door at motorway speeds.
- Rear seat belts that passengers regularly struggle to use.
- Incorrect speed limit recognition, resulting in constant warnings and alarms, often displaying the wrong speed limit.
- Vehicle settings frequently resetting to default, requiring repeated adjustment before journeys.
- Two separate incidents where the 12V battery went completely flat and required a jump start.
- Poor hybrid performance compared to the advertised range and efficiency.
- An unexpected emergency braking event which almost caused a collision and left both myself and my passenger distressed.
What has been even more concerning is the level of support received after reporting these issues.
Initially, I expected the vehicle supplier and manufacturer to investigate and rectify any faults. However, I have now been advised that many of these matters are being treated as diagnostic investigations and repairs that I may be expected to arrange and pay for myself.
When the 12V battery failed, I was informed by the breakdown provider that I could wait up to two days for assistance. When I contacted Splend, I was effectively told that the matter was between myself and Jaecoo.
I have also experienced issues with parking penalties. Liability was transferred to me, but delays in council record updates meant I lost the opportunity to pay at the discounted rate or make representations. As a result, I ended up paying significantly more, plus administration fees.
My advice to other drivers is to:
- Thoroughly inspect the vehicle when collecting it.
- Keep records of all faults, photographs, videos and communications.
- Report issues immediately and in writing.
- Clarify who is responsible for diagnostics and repairs before signing any agreement.
- Be prepared for the possibility that vehicle faults may not be resolved as quickly as expected.
- Carefully review how parking penalties and administration charges are handled under the rental agreement.
Based on my experience, I would advise drivers to exercise caution and ensure they fully understand the support arrangements before committing to any agreement.
June 16, 2026
Unprompted review
Reply from Splend
Dear Raj,
We are sorry to hear that you are not satisfied with the Jaecoo J7 that you obtained brand new through Splend.
We understand your frustrations regarding the issues you have raised, including the vehicle rolling backwards, a potential air leak from the driver's door, rear seat belt concerns ( stiffness), incorrect speed readings, vehicle settings issues, and the 12V battery.
As discussed during Lisa's call with you yesterday, she reviewed each of these concerns in detail. We advised that you book the vehicle into your local Jaecoo dealership for a full diagnostic assessment of the issues raised. Once you have confirmation of an appointment and an estimated repair timescale, please provide these details to Lisa. Should Jaecoo require the vehicle for an extended period, Splend would be happy to support you by providing a replacement vehicle during the repair process.
Regarding hybrid performance, this was not discussed during yesterday's call. The range information provided to you is based on the manufacturer's published specifications. Similarly, concerns relating to the emergency braking system were not raised during the discussion. We would ask that you report these matters directly to Jaecoo as part of the diagnostic process.
With regard to PCN liabilities, this was also not discussed with Lisa. Had it been raised, she would have explained our process. Whenever Splend receives a PCN, we make every effort to transfer liability to the driver. Unfortunately, not all councils accept transfers of liability. In such cases, Splend has no alternative but to settle the PCN to prevent further escalation of the charge.
We appreciate that you may be dissatisfied with this process. Please be assured that Splend would prefer all PCNs to be transferred directly to the driver where possible. However, the acceptance of liability transfers is entirely at the discretion of the individual council and is outside of our control.
We look forward to receiving confirmation of your appointment with Jaecoo.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan was very helpful and quick and…
Jordan was very helpful and quick and resolved my. Problem quickly
June 16, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor at the Edgware branch was very…
Victor at the Edgware branch was very helpful, made for a smooth and pleasant experience. Would recommend
June 15, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Lovely customer service from Tanzim
June 15, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great
Alex was great! if you need help ask for him very proffesional
June 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was super helpful
Alex was super helpful! Go to him if you need anything.
June 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I was served by Alex today and he was…
I was served by Alex today and he was brilliant in every way explained everything to me brilliantly thank you
June 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadym was very friendly and helpful…
Nadym was very friendly and helpful with the onboarding process. Contact him if you want a 5 star service
June 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I really appreciate the way Alex the…
I really appreciate the way Alex the customer assistance explained from A to Z about the vehicle contract
June 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helped me resolve…
Farhad was great and helped me resolve my issue with TFL
June 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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