The actual booking process through the Splendia website was simple. However when my flight was cancelled and I had to add 2 extra nights to my booking, they were impossible to get hold of. Several ema... See more
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I made a hotel reservation SP-190105-MCAL1703422B1 for two rooms and I wish to cancel one room only. The website does not allow for partial cancellations. My numerous phone calls have not been ans... See more
Terrible service. Received wrong hotel room on arrival and had to pay extra even though invoice showed what had been booked correctly. Hotel showed me their invoice from splendia with different deta... See more
Splendia promise to refund payments on holidays within 5 working should you wish to cancel. I'm five weeks in on the chase for them to honour what they say and it appears their finance systems and pr... See more
Company details
About Splendia
Information provided by various external sources
We provide a curated selection of exceptional hotels worldwide and best-in-class service to discerning travellers (boutique hotels, luxury hotels, 4-Star hotels, 5-Star hotels ...). Our members enjoy exclusive rates and benefits.
We are more than a simple online travel agent… We travel the world visiting destinations and hotels. We establish a committed relationship with our carefully selected hotel partners, ensuring that they offer you the best.
We make people dream about their next GREAT ESCAPE.
Contact info
Passeig de Gracia, 55 - 8º 3ª, 08007, Barcelona, Spain
- info@splendia.com
- www.splendia.com
Poor Customer Service!!!
It took me four months for Splendia to credit back my deposit given they did not notify the hotel my deposit was already paid in advance to them. months of calling, emailing and complaining finally to my deposit back. I now hear of other friends who have used this service and have been overcharged as well as well and not able to get their deposit returned! These practices are unacceptable and I will never use this company again!
May 3, 2010
Unprompted review
Reply from Splendia
Dear Shauna,
Thank you for taking the time to share your experience with us.
This problem was due to a problem of overcharge at the time of your check-out at the hotel. As explained in our Terms & Conditions, a pre-payment of 25% is made on the Splendia website at the time of the booking. Then, the remaining 75% are being paid at the time of the check-out. In your case, the hotel charged you 100% instead of 75%.
We do not charge any booking fee to our customers but some misunderstanding might occur in the case of an overcharge by the hotel.
Unfortunately, this delay was due to a problem of internal communication and we are really sorry for that.
We modified our process, following your comment, in order to avoid similar situations.
Once again, our apologies for the inconvenience.
Best regards,
David Bennet - Splendia Community Manager
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Bad experience when hotel was overbooked.
The hotel in Sicily (actually Lipari), that we booked through Splendia three months before our holiday, was overbooked when we arrived and we were moved to another hotel. We were not offered any compensation, despite our complaints, for the holiday because we were told that we were accomodated in a hotel of a similar standard. However it didnt' have any of the things that we had booked the orginal hotel for i.e. infiinty pool, great view of the bay and wifi in all rooms.
Beware that Splendia is not an ABTA or ATOL registered company and they are based in Hong Kong it seems, so your chances of getting any recompense from them should your holiday not meet your expectations are very slim indeed.
Splendia maintain that when you book through them your contract is in fact with the hotel - they are just the middle men - and therefore any complaint you have must be addressed directly with the hotel. It's not a stance that I particularly warm to and it seems to absolve them of any responsibility.
November 17, 2009
Unprompted review
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