Sportful Reviews 375

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their suitability for various sports and conditions, along with excellent value for money. Many people highlight the fast and efficient delivery service, often receiving their orders quicker than expected, even for international shipments. Consumers are also very satisfied with the ordering process and the overall fit of the garments, often finding the sizing guides accurate. However, some customers experienced issues with delivery, including lost packages and unhelpful support responses. A few reviewers also noted problems with product quality, such as crooked embroidery or items wearing out quickly. There were also occasional concerns regarding the application of discount codes and the accuracy of sizing for some items, leading to return processes.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent quality of products like... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping, even for... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick order... See more

Price

Consumers find price to be positive, often highlighting good pricing, excellent value, and reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most of the cycling jerseys are Sportful and I am very satisfied with the quality and lifespan. I am also satisfied with the fast delivery, often the package is with me within 24 hours. I often buy wh... See more

Company replied

Rated 5 out of 5 stars

The 'SRK Shift' bibtight is a lighter weight garment that is perfect for my needs. The on line sizing calculator confirmed that Medium was the correct size. There was no USA stock, so the garment was... See more

Company replied

Rated 5 out of 5 stars

I purchased the Supergiara 2 jacket on the winter sale and really love it. I went with a large based on the sizing guidelines and my experience with winter jackets that have been too tight when you la... See more

Company replied

Rated 5 out of 5 stars

Their delivery service is excellent and having to do a return I found that process excellent as well. The reason for the return was the Fiander Pro Jacket came up very tight so check the measurement... See more

Company replied


Company details

  1. Bicycle Club
  2. Road Cycling

Written by the company

Sportful’s story really starts in 1972 when Giordano Cremonese became intrigued by the challenge of the new Marcialonga cross-country ski race- taking place near his home. In 1985 with a solid reputation for ski wear, the Sportful brand followed Dr. Cremonese’s other sporting passion & began to develop clothing for cycling, using it’s knowledge gained from designing apparel to perform comfortably in changing conditions.


Contact info

Promotion box for Sportful

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4.7

Excellent

TrustScore 4.5 out of 5

375 reviews

5-star
4-star
3-star
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1-star

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Rated 4 out of 5 stars

The cycling gear is of excellent value

The cycling gear is of excellent quality at a reasonable price and super fashionable. I had some difficulty with ordering and navigating site. It would be great to be able to sort by size.
I did have a pair of bibs come apart and was offered a warranty refund however the particular item/color was no longer available and it matched a jersey so I kept it and wore it with the open strap seam. It would have been to have received some compensation here.

September 7, 2025
Rated 1 out of 5 stars

Package lost & disastrous customer service

They lost the package. I contacted customer service and they did the opposite of helping: they just doubted my complaints without investigating anything. After several days of visits and calls, I managed to locate the package, of course without any help from Sportful. I requested a refund for the €10 shipping fee I had paid, and they have ignored all my emails. Very unprofessional company, I will not buy their products again or recommend them to anyone.

September 3, 2025
Sportful logo

Reply from Sportful

cliente,

thank you for sharing your feedback. We’re sorry to hear about your experience with the delivery. Our customer service team followed up on your case throughout the process: they opened an urgent ticket with the courier and ensured the package was finally delivered to the nearest access point. The issue was caused by the courier, and we tried to resolve it as quickly as possible.

Best regards,
Team Sportful

Rated 5 out of 5 stars

My opinion

Most of the cycling jerseys are Sportful and I am very satisfied with the quality and lifespan. I am also satisfied with the fast delivery, often the package is with me within 24 hours. I often buy when there are sales. Unfortunately, special collections like Daniel Oss sell out too quickly, they obviously have too little stock. It could be bigger.

August 29, 2025
Sportful logo

Reply from Sportful

zlatko zizek,

We're glad you're satisfied with the Sportful quality and fast delivery. We appreciate your feedback regarding the special collections' stock levels. We will consider this to improve our offerings. Thanks for your review.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Love the tops

Love the tops ! Bring out a Christmas red!!
Please😇 I’ve been wearing pearliui
castilli for years! Sportful loving it!
Fast shipping

September 5, 2025
Sportful logo

Reply from Sportful

Darlene Daley,

We're glad you love the tops and appreciate your long-time support! Thank you for the suggestion of a Christmas red color; we'll certainly consider it for future collections.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good products !

August 28, 2025
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Reply from Sportful

Julie,

We're happy to hear that you had a good experience with our fast delivery and quality products. Thanks!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

THE only shorts I'll wear!

THE only shorts I'll wear. Delivery is very fast which is greatly appreciated!

September 3, 2025
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Reply from Sportful

Steve Dunphy,

We're happy to hear that our shorts are your favorite! We truly appreciate your kind words and are glad the fast delivery was greatly appreciated.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Purchase was very satisfactory

Purchase was very satisfactory. Shorts came quickly, fit perfectly and look and feel great!

August 23, 2025
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Reply from Sportful

Linda Schieffelin,

We're happy to hear that your purchase was satisfactory! It's great to know the shorts arrived quickly, fit perfectly, and you love the look and feel. Thanks for your feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 2 out of 5 stars

Poor fit (tight) despite following guidelines

Fit for me and my wife way off despite following guidelines and assuming they would be a slimmer . Will have to return both and next size up is out of stock due to sale…..

August 20, 2025
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Reply from Sportful

R Mc,

thank you for your feedback.
We’re sorry to hear that the fit did not meet your expectations, even after following our guidelines. Your return will be processed as soon as we receive the products back.

Unfortunately, as you noticed, the requested size is currently out of stock due to the ongoing sale. We recommend keeping an eye on our website, as stock may be updated in the coming weeks.

We hope to welcome you again soon.

Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Great products

Glad sportful exists because I got affordable yet great quality products!
Shipping had no issues and overall experience was great.

August 29, 2025
Sportful logo

Reply from Sportful

Bea,

We're happy to hear that you received high-quality products at an affordable price! We appreciate you noting the positive shipping experience and your overall satisfaction. Thanks for your feedback.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Excellent service as always

This was my 4th order from Sportful in the last couple of years.
Excellent service as always

August 25, 2025
Sportful logo

Reply from Sportful

Tom,

We appreciate you choosing us for your Sportful orders over the years. We're so glad you've consistently received excellent service from our team! Thanks for your continued support.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Great cycling clothing!!

Very high quality cycling clothing at good prices. Sizing is correct as per the Sportful size guides. Delivery was expedited and arrived via international delivery in a few days.

August 27, 2025
Sportful logo

Reply from Sportful

Tom Bondo,

We're happy to hear that you are satisfied with the quality and price of our cycling clothing. We're also glad the sizing was accurate and that you received your order quickly. Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

I have ordered multiple times

I have ordered multiple times, the shopping, shipping and return process has been spot on. Quality always present.

August 8, 2025
Sportful logo

Reply from Sportful

Steve Bourgeault,

We're happy to hear that your shopping, shipping, and return experiences have been consistently positive, and that you're enjoying the quality of our products. Thank you for your continued support!

Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Good price, Fast Shipping, High Quality

Good price, incredibly fast shipping, and the product was excellent.

August 18, 2025
Sportful logo

Reply from Sportful

Taylor,

We're happy to hear that you had a positive experience with our prices, fast shipping, and product quality. Thank you for your feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

Rated 5 out of 5 stars

Best bibs and quick delivery

Best bibs and quick delivery

August 16, 2025
Sportful logo

Reply from Sportful

Kim,

We're happy to hear that you love our bibs and appreciate our fast delivery service. Thanks for your feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime — we’re committed to keeping you comfortable and confident on every ride!


Best wishes,

The Sportful Team

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