Sports Direct Reviews 

Worst company to have to deal with. No email response whatsoever.

I have been stung before with this shop not allowing cash refunds despite cash being used , just a credit note. This time, returning an online purchase was told they wouldn’t accept it and would have to make an online return at a cost of £5 . They really treat the customers very badly, I don’t know any other retailer where you can’t take a return back . Awful experience .

apart from website not working correctly would not let youput in card details but order details came on wifes iphone and completed on that but also said bank refused payment on line so checked with my bank nothing wrong my end its sports direct end that the problem

Initial goods were lost by carrier before delivery could be completed. Contacted Sports Direct and a replacement delivery arrived in no time. Great reaction and super service received!

The staff in Sports Diect Streatham were outstanding
Very friendly , very helpful took time to make sure I was aware of my various product and brand options
Sorry no names but all very very good
I got a top quality branded product at an extremely attractive price
Thank you

The parcel was expected to arrive 24th, today 25th: no News. There is no update in the status since 21st and the local courier has not receive it yet as it appears in the provided link.

I'm very impressed with this Company, only ordered with them this morning and have had 3 emails from them giving updates on the order status.
I'm hoping they live up to expectations I now have of them in receiving my order on time

One star is too generous, firstly you cannot contact them by phone despite phone numbers appearing online. Secondly both going into a store and contacting customer services by email is a waste of time as no one is interested in helping you at all.
So here I am stuck with a brand new Men's Rains Jacket that was bought in London 15.3.2026 in the Oxford Street Store, when we returned back to Edinburgh on 16.3.2026 noticed the jacket had marks on it, wanting to do an exchange.
Spent most of 17 March trying phone numbers or trying to get customer services understand the issue, continually told to go back to the London store even though I live in Edinburgh!
Visited the Edinburgh store this morning to be told they cannot help at all, I am disabled and it was with difficulty that I travelled to the Edinburgh store.
Nearly a week on and after me continually contacting customer services via email I am no further forward.
As a long time customer of the Fraser Group this may be my time to stop shopping with them,

Perfecto, muy bien

Went to collect an online order, I queued up the girl saw me waiting and she walked away to store room door then shouts me can I help you very rude and bad service.

I am literally embarrassed for what I received because I don’t think any of the three shoes I ordered are original. They’re replicas of some cheap quality. I never expected this and not satisfied with the quality. I hope you don’t do this scam with other customers.

I didn't want to give it any stars at all- that's how much I was appalled by the service. There isn't even a change of mind policy if you have bought something- unlike the much better Tesco's which encourages faithfulness and customer loyalty.

Awful Customer service and no support for faulty items. Tennis shoes worn 9 times split at lace holes. They first of all said they were out of 12 mth guarantee. (They were'nt) then said 'Send them back' . then immediately returned them and said as they had been worn they were not refunding. So the 12 mth guantee is a lie and they have no desire to help when shoddy goods they sell.

Trafford centre
Waited 20 minutes to be told they don’t have my shoe size in stock. All apart from one member of staff including the manager were walking around doing very little work whilst one girls was dealing with all customers

Last month I went to buy shoes for my husband. The shop was quiet and organised but if you need any help you need to search for staff around the shop every time. If you need to change the size or to even make payment you have to find someone.

There were several mistakes with Delivery Address, but I did get quick email answers from Support. With the second mistake of the delivery Address I requested the cancellation of my shoes which they agreed to cancel and some days later my shoes arrived. It seems fishy but in my case shoes arrived ... Trust the Process (?)

I love Sports Direct everything is super affordable, really good quality.

they don't do a refund for the item, just a credit with them, not providing a carry bag cheap ones, just for £2