Sports Interaction Reviews 631

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, reporting frequent freezing, crashes, and inaccurate information, especially concerning sports betting. Customers also encountered significant problems with payments, including deposits not appearing in accounts, difficulties with withdrawals, and issues related to account closures and accessing funds. Conversely, a small portion of people felt satisfied with the customer service and staff, describing them as professional, courteous, and helpful in resolving issues. Some reviewers also mentioned quick deposits and cashouts, and a few appreciated the overall service quality.

What people talk about most

Customer service

Consumers find customer service experiences to be ambiguous. Many praise the professional, personal, and... See more

Website

People report negative experiences with the website. Many reviewers describe it as a "garbage site" and the... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues with deposits and... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise specific individuals like Jamie,... See more

Service

Customers had ambiguous experiences with service. Some reviewers reported very negative interactions, citing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Whatever you do, avoid the blackjack , pit bosses are very corrupt, they have their own set of rules to favour the house when there is a dealer mistake ! Also lost my money without even getting card... See more

Rated 2 out of 5 stars

I don,t why now after Draft Kings ,FanDuel , Bet Victor ,Bally Bet , always the same trend they lure you in especially in Canada where Betting became legal several yrs ago now . I have lost maybe 50... See more

Rated 3 out of 5 stars

Always great customer service but the performance and improvement of the app itself has really degraded as late. Otherwise a great site


Company details

  1. Online Casino or Bookmaker

Written by the company

Sports Interaction is an online gaming site like no other in Canada. Focused on covering the sports that Canadian fans love while giving them the best casino experience on the market. As well as thousands of betting options on all your favorite sports, we have a fully immersive casino featuring a massive array of slots along with all the latest card and table games. All that fun and excitement is wrapped up in a service that is fast, reliable and very easy to use. Every Game is Your Game at Sports Interaction!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

631 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Glitchy software

Glitchy software. Poor odds. Don’t know how they will survive given that they are inferior to the competition in every way

April 5, 2024
Unprompted review
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Reply from Sports Interaction

Hi there,

We have reached out to you to get more information based off of your review so we can work towards making improvements.

Talk soon,

Your Sports Interaction Team

Rated 5 out of 5 stars

Mark was excellent in helping me with a…

Mark was excellent in helping me with a mistake I made on my end! The team went out of their way to help correct the mistakes made in which lead to a solid game plan.

April 4, 2024
Unprompted review
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Reply from Sports Interaction

Hi Bryce,

Thanks so much for sharing your experience with one of our customer service agents. We work hard to offer the best possible service to our customers.

Cheers!

Your Sports Interaction Team

Rated 5 out of 5 stars

Ari Ari Ari is probably the only name I…

Ari Ari Ari is probably the only name I want to see come up for support this guy is super professional empathetic and took the time to look into and fix my issues he was the only person to do this I had been chatting with people for a week and a half and this person fixes it in minutes so promote this guy to be in charge of support he is the only supporter

March 27, 2024
Unprompted review
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Reply from Sports Interaction

Hi Sean,

Thanks so much for your feedback. Our customer service agents strive to offer the best service possible. We know that going the extra mile can make all the difference and we aim to ensure all our agents are working at this level.

Cheers,

Your Sports Interaction Team

Rated 1 out of 5 stars

Very bad thousand of bugs system not…

Very bad thousand of bugs system not letting login unable to cash out if this thing happen i did screen record will share review in my you tube video

March 26, 2024
Unprompted review
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Reply from Sports Interaction

Hi Ritik,

We tried to reach out to you to get more information on the issues you experienced but to no avail. Without more to go on I can only generalize my response. If you are unable to login, this may be due to your location, or an issue with your account which you would have been emailed about. Be sure to check your junk or spam in case the email was sent there by mistake. As for the bugs, we would need more context to investigate further.

Talk soon,

Your Sports Interaction Team

Rated 5 out of 5 stars

Great

Very kind, patient and well informed

March 23, 2024
Unprompted review
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Reply from Sports Interaction

Hi Zackery,

Thanks for the positive feedback! We aim to offer top notch customer service!

Your Sports Interaction Team

Rated 5 out of 5 stars

I was dealing with Shawn and he was…

I was dealing with Shawn and he was very helpful in dealing with my questions on how some contests/bets were graded. I find the customer service team try their best to answer questions and satisfy the customer. Some of the best feature of the site is their vast betting menu, free promotions and the quickest payouts I have ever seen in the industry.

March 21, 2024
Unprompted review
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Reply from Sports Interaction

Hi Rob,

Thanks so much for sharing your experience with one of our agents. We aim to provide the best customer service possible and ensure our customers have all the support they need.

Cheers!

Your Sports Interaction Team

Rated 1 out of 5 stars

Criminal

Criminal, never use this site. I signed up yesterday and deposited 60$ of my hard earned money and the added it to 75 bonus pts that i did not want and so now i had 135 bonus points and said i had to spend 810 which is 6x the total of my money and the bonus money within 2 month. I then made 5x 5$ bets 25$ total because now i thought i had to spend 810 in order to get my money back. They only counted the 25$ as 5$ so not i have to spend 805$ in 2 months. This website has no intentions of paying anyone out . Straight up goofs ,also i still had one bet active with à game the following day and it says i lost when i won on the first game and the second game didnt happen yet.

March 20, 2024
Unprompted review
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Reply from Sports Interaction

Hi Cody,

We attempted to reach out to you for more information but haven't heard back. We are sorry to hear that you are not satisfied with our site up to this point. Please note, that you are not required to accept the Welcome Bonus. It can be removed by deleting the promo code from the deposit page. Additionally, if you accidentally accept it, or changed your mind, you can contact our customer service team to have it dropped.
In order to address your other concerns please contact us directly so that we can investigate further.

Talk soon,

Your Sports Interaction Team

Rated 1 out of 5 stars

NEVER accept their WELCOME BONUS

NEVER accept their WELCOME BONUS. It locks you into spending a couple grand at subpar odds within a few weeks, OR the bonus AND all your winnings are automatically deleted! I repeat, you CANNOT withdraw ANY bet winnings if you accept the Welcome Bonus! This should be a crime. Way to welcome new customers! Have since moved to fanduel. I won't be accepting ANY welcome bonuses anywhere ever again!

March 20, 2024
Unprompted review
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Reply from Sports Interaction

Hi Stephen,

Allow me to clarify a few things in terms of our Welcome bonus as it seems there is some confusion around how it works. Customers are not required to accept the Welcome bonus and can simply 'delete' the promo code prior to depositing. Additionally, customers can always contact our Customer Service team to have a bonus dropped if they so choose. If the bonus has been partially played through, they may be required to forfeit the associated winnings. However, customers can 100% receive the accumulated winnings from this bonus, by completing the play through within the allotted time frame of the offer. For further information I suggest firstly referring to the terms of this or any offer before accepting, as well as reaching out to our Customer Service Team where you can ask any questions to help assist you.

Cheers,

Your Sports Interaction Team

Rated 1 out of 5 stars

Slot odds on this site are horrible

This is in regards to the slots casino. I understand variance and rtp% so i fully understand the dips of spinning slots. Most slots on this site are worse by over a full percentage point compared to every other casino. In no Casino have I gone over 1000 spins with no Bonuses except on this site. To this date I have 25c bet close to $300 and have never seen a bonus.

Just play anywhere else if you want to actual enjoy not losing every single time you play.

Also seeing the negative reviews regarding the withdrawal process almost makes me hope I don't win big and have my account locked down,

March 18, 2024
Unprompted review
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Reply from Sports Interaction

Hi Alex,

We have attempted to contact you for further information on your particular situation but haven't yet received a reply. Please note, that are audited regularly to ensure fairness to all our customers. We have this report located on the bottom of our site listed as "system fairness" that customers can view at anytime. Keep in mind the ebb and flow of wins and losses are all apart of fun and the nature of gambling as it is all randomized and neither is ever guaranteed at any one time. That said, if you feel that you have not seen any bonuses you are welcome to contact our Customer Support Team to see what our latest offers are.

Talk soon,

Your Sports Interaction Team

Rated 2 out of 5 stars

A lot of bug

A lot of bug ! system is slow . system some times just flood away and you can connect to the web site . the live bet are freezing very often . we can take some live bet in sports even because the system is always feezing odds are blocked . the search bar doesnt work very good too . The page can certainly improve . They dont have fidelity rewards or vip for fidelity client . But at least they have a good choice of pre game offer bet .

March 6, 2024
Unprompted review
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Reply from Sports Interaction

Hi there,

We attempted to reach out to get more information from you but we haven't heard back. If you are experiencing a slow connection or pages freezing you should check your internet/wifi connection. If you're on a mobile device you can also switch to using your phones data rather than wifi.

Your Sports Interaction Team

Rated 1 out of 5 stars

Straight up criminals

They allowed me to deposit then locked my account and would not let me withdraw my full funds..... there customer support also claimed they do not require all customers to verify who they are before withdrawals. I have no clue how they are allowed to operate legally in Canada

March 7, 2024
Unprompted review
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Reply from Sports Interaction

Hi Edward,

We have reached out to get more information from you but haven't heard back. Typically if your account is temporarily suspended there is something that our Risk team has requested from you to confirm information entered on your account. Please check your email as this would be the avenue of communication for this type of scenario. Since we are located in Canada we have strict policies and procedures that we must adhere to with KYC (know your customer) to maintain our licensing agreement. This is for the safety and security of all our customers and our company.

I hope this offers some clarification for you.

Your Sports Interaction Team

Rated 1 out of 5 stars

Terrible sportsbook

Terrible sportsbook. Gives you the run around when withdrawing even when it’s not the first time withdrawing. They require a colour bank draft for withdrawal even though they have no issues taking credit deposits instantly. This company is run by Mohawk natives in Quebec, they are essentially Canadian organized crime. Stay away from these crooks, it’s well advised.

February 2, 2024
Unprompted review
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Reply from Sports Interaction

Hi there,

We do apologize for any confusion around your withdrawal but unfortunately not all credit cards will allow for funds to be credited back from an online gaming company. That's not something that we have control over. However, I see we were able to find an alternative for you to get your funds. That said, we have no association with any form of crime organization as we are a legitimate business that's been going strong locally and legally, to serve our Canadian customers for over 20 years.

Cheers,

Your Sports Interaction Team

Rated 1 out of 5 stars

Extortion At It's Finest

If there was a negative scoring, I would put it there. First time betting on a sports event and I used the promotion offer of $250 with my $400 bet and I won a total of $1300. They refused to give me anything back until I added another $2700. I won fair and square and they wouldn't give me any of my winnings. Extortion at it's finest. I feel very sorry for those that have addictive personalities and fall for this scam. I would never recommend this site to anyone, stay away like the plague.

February 11, 2024
Unprompted review
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Reply from Sports Interaction

Hi there,
All welcome bonuses do come with a 'play through' requirement, as that is standard for all Sports books. That said, if you contact us directly, we would be happy to review your specific situation as this scenario doesn't sound correct. Our bonuses are meant to boost a customers first deposit to allow them to get more for their money to try out the site, not extort them. That would be extremely bad for business, and we've been going strong locally for over 20 years!

Talk soon,

Your Sports Interaction Team

Rated 5 out of 5 stars

I had no problems

I had no problems. Perhaps reading their rules may solve all the confusing. I was told I had, I believe it was 45 days to use up the bonuses, or whatever amount of money bet wise. For me it was 4K, WORTH of bets. I had no problems, and I ended up winning 2k from my sign in. This site is friendly and when I need info, they gave me the info that was needed and explained with great details.

February 17, 2024
Unprompted review
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Reply from Sports Interaction

Hi Merriman,

Thanks for the glowing review! We do our best to offer as much information up front so that customers are fully aware of how our bonuses work, before they accept them. We want folks to enjoy their time with us, and we are so happy to hear that you are!

Cheers!

Your Sports Interaction Team

Rated 1 out of 5 stars

Complete scam on the bonus offers then…

Complete scam on the bonus offers then tried to use the money to bet and said no other then sports when she wanted to use in casino. What difference would it have made stilll gonna spend the money on your website. I’m moving to another site this one is terrible and they steal ur money. Don’t join this site

February 15, 2024
Unprompted review
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Reply from Sports Interaction

Hi Tobias,

We are going to look into your query further and reach out to you directly.

Talk soon,

Your Sports Interaction Team

Rated 1 out of 5 stars

Their aim is to mislead you to take your money

Their promos are very misleading. Think twice before you click the Opt In button for any promos. Their game is to mislead you, take your money with their 'promos', then basically tell you to go pound sand. There are several other sports book options in Canada -- I've used several, and Sports Interaction is easily the worst I've tried. I'm not sure how these guys haven't been shut down yet. Beware!

Their customer service is as bad as the shady promos they offer. Spoke with Jaime today -- zero customer service or comprehension skills.

I've since requested that my account be closed, and recommend that you do too! My issue has been escalated and I was promised that somebody would be reaching out, and of course that hasn't happened.

If I could rate zero stars, I would.

Edit (Feb 19) - nobody had reached out to me, as I was promised they would. Account is now closed, and Sports Interaction actually sent me a survey to ask how their customer service did in my interaction with them. 😂

Edit (Feb 24) - Avery from SI attempted to call me. I've called back twice, and Avery was unavailable both times. I've left a message for Avery saying that if they want to contact me, to send me an email. Unsure what SI is trying to accomplish at this point. Jaime made it perfectly clear that SI will do nothing to resolve my issue, and that they were completely fine with my taking my business elsewhere, which I've done. I've gone back to Bodog.

February 13, 2024
Unprompted review
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Reply from Sports Interaction

Hi Paul,

We're sorry to hear that you did not enjoy your time on our site. We do our best to be transparent with our promotions by ensuring that we include Terms and Conditions to each one. More information is always best when it comes to how you spend your money. It seems we dropped the ball with reaching out to you so can expect a supervisor to contact you this evening. We may not be perfect, but we are always striving to improve our customer experience.

Talk soon,

Your Sports Interaction Team

Rated 1 out of 5 stars

Compared to other sportsbooks

Compared to other sportsbooks, (I’ve used a half dozen or so), this is by far the worst one. The so called “promotions” make you jump through hoops just to have access to your money. The depositing is so simple, so geared towards you putting your money into their pockets. But when it’s time to withdraw anything it’s a baffling ordeal. These guys are obviously small-time and can’t compete so they need to rob you to stay afloat. Don’t waste your time or money.
Update - I’ve been trying to withdraw my winnings for the last few days and they keep cancelling the withdrawal and saying they need more banking info and that the only way to obtain it is for me to deposit more money and bet that money for it to be verified. They must think people are stupid. Sports Interaction can respond to this review all they want arguing that these are simple processes and so forth but it is apparent that they don’t want to give people their winnings. It’s actually pathetic the lengths they are going to here. No other sportsbook does this I’ve never had a problem it’s wild.

February 13, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Bryant,

All promotions within sports books do come with Terms and conditions in regard to 'how they work'. We mention these not only upon signing up, but also attached to each promotion before a customer accepts it. In terms of withdrawing, this is simple process when customers input all correct information on their end for the receipt of funds. We do hope that your future gaming is without issue!

Your Sports Interaction Team

Rated 1 out of 5 stars

Sports Interaction DOES NOT HONOUR BONUSES

UPDATE TO REPLY TO SPORTS INTERACTION:
Your team reached out to me to tell me that you would not stand by the affiliate bonus - this sites a scam, why not be transparent in your reply?

ORIGINAL POST
I signed up to Sports Interaction using an affiliate link and deposited $1000. Sports Interaction only honored $200 of the deposit match. After I reached out to customer service to remedy the situation they said this is the maximum they will allow me to be matched and the affiliate bonus is no longer valid. I did some digging and found the the affiliate bonus is valid and working, however, Sportsinteraction is not honouring their word for an advertised bonus - this is ridiculous, stay away from this site! it's a scam and they are trying their best to cheat me out of my bonus that I signed up through the affiliate link with. I will be complaining to the affiliate. I have been trying to work this out with them since February 5th and they have been very difficult since then.

Muzamil Khan

February 4, 2024
Unprompted review
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Reply from Sports Interaction

Hi Muzamil,

Our Team has been in touch with you directly to address your concerns.

Sports Interaction

Rated 1 out of 5 stars

Company is purposely deceitful

Dont even be ware of this scam website, just stay away entirely.

They are not transparent about their terms of service in advance. Their entire model is designed to turn casual sports betters into addicts.

They will steal your money. They will refuse to pay you your winnings.
They will play every dirty, nasty, disgusting trick in the book to screw you out of any of your hard earned money that you mistakenly place with them.

If you're not in with them yet, run away.
If you are in, get what you can and get out as soon as possible.

They could improve by not scamming people.

February 11, 2024
Unprompted review
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Reply from Sports Interaction

Hi Megan,

All customers are required to read and sign the Terms and Conditions before they can create an account an account with us. We are very transparent in that respect to ensure everyone is aware of the agreement they are entering beforehand. Additionally, we take Responsible Gaming very seriously, and would never push a bettor to play beyond their means. This goes against everything that we believe in. We've been in business for over 20 years and we pride ourselves in how responsible we are to and for our customers. We are going to reach out to you directly to try and get some more information about your specific experience.

Talk soon,

Sports Interaction

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