Sports Interaction Reviews 631

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, reporting frequent freezing, crashes, and inaccurate information, especially concerning sports betting. Customers also encountered significant problems with payments, including deposits not appearing in accounts, difficulties with withdrawals, and issues related to account closures and accessing funds. Conversely, a small portion of people felt satisfied with the customer service and staff, describing them as professional, courteous, and helpful in resolving issues. Some reviewers also mentioned quick deposits and cashouts, and a few appreciated the overall service quality.

What people talk about most

Customer service

Consumers find customer service experiences to be ambiguous. Many praise the professional, personal, and... See more

Website

People report negative experiences with the website. Many reviewers describe it as a "garbage site" and the... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues with deposits and... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise specific individuals like Jamie,... See more

Service

Customers had ambiguous experiences with service. Some reviewers reported very negative interactions, citing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Whatever you do, avoid the blackjack , pit bosses are very corrupt, they have their own set of rules to favour the house when there is a dealer mistake ! Also lost my money without even getting card... See more

Rated 2 out of 5 stars

I don,t why now after Draft Kings ,FanDuel , Bet Victor ,Bally Bet , always the same trend they lure you in especially in Canada where Betting became legal several yrs ago now . I have lost maybe 50... See more

Rated 3 out of 5 stars

Always great customer service but the performance and improvement of the app itself has really degraded as late. Otherwise a great site


Company details

  1. Online Casino or Bookmaker

Written by the company

Sports Interaction is an online gaming site like no other in Canada. Focused on covering the sports that Canadian fans love while giving them the best casino experience on the market. As well as thousands of betting options on all your favorite sports, we have a fully immersive casino featuring a massive array of slots along with all the latest card and table games. All that fun and excitement is wrapped up in a service that is fast, reliable and very easy to use. Every Game is Your Game at Sports Interaction!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

631 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best online Casino

I have played on SIA for several years. SIA remains my number one choice among online casino's.The options for sports betting, online slots and live tables is huge. The site is well maintained, with very little down time. Recently I reported a issue to support. They conducted maintenance and had the issues resolved immediately. That shows a level of professionalism and dedication you rarely see among other online casino's. Withdrawals are processed very fast. The site is clean, easy to navigate and loaded with options. Keep up the great work guys!

June 11, 2024
Unprompted review
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Reply from Sports Interaction

Hi Carl,

Thanks for sharing your experience on our site!

Cheers,

Your Sports Interaction Team

Rated 1 out of 5 stars

This outfit should be renamed to Con Artists Inc.

This outfit should be renamed to Con Artists Inc.! I would have given them a MINUS 10 if it were possible. What a steaming pile of you know what these clowns are! Am I pissed? Damn Right. On 06.08.2024 I went looking for a site to make a wager on the Belmont Stakes. I had a hunch. I sign up and deposit $200.00. Then their idiotic system makes a popup window stating I have to install a plugin which is required by government. Stupid me installed it. Then I went looking to see where I could bet on the Belmont. Surprise! They don't do horse racing. As an alternative, I thought I might bet on the Oilers game. I could not because every 2 seconds that stupid plugin popup kept appearing. This goes on for maybe 20 minutes. Each time I would try to make a bet, up comes the popup which by now I had installed TWICE.

"I start a Chat with them looking for an uninstaller for the popup and my money back. It turns out when I signed up they gave me $250.00 bonus money. They say to get out I must give up the bonus money. No problem I say. Then the ass ****s tell me I have to wager all of my $200.00 next!

Well, I argue with two clowns over this saying how can I bet when your stupid system will not let me. Finally, I get Supervisor Madison who says they will make an exception this one time and after a lot of BS, I finally was able to request a withdrawal. Then I am told this takes up to 8 hours! I tell her I will wait 8 hours and if my money is not back in m account, I report this as fraud to the Bank and call Police.

Story should end here, but WAIT! It actually gets even more convoluted. Sunday morning, 9:00 am, I check my Bank. No refund. I try to log in to start a chat and find I am locked out. M creds no longer work. I find another way to chat (ART) and I say I want to login to check my Withdrawal request and get a popup uninstaller before I call the Bank and Police to report a fraud. I am sent a password reset link and I log in. The chat continues about the refund. He says maybe another 8 hours. I say I will only wait till noon. Then these clowns of Fraud Island send me this:

1 A copy of both sides of your government issued ID - this can be a driver's license, passport or national identity document with a photo.
2 A copy of your self-certified ID. This implies that you send us a photo of yourself holding the identity proof in your hand next to your face. The identity proof can be a government issued ID (driver's license, passport, or any national identity proof).
3 A copy of your proof of address. This could a utility bill (phone, water, gas, electricity, etc.), a bank account statement or a contract of employment/payslip. The issuing date should be within the last three (3) months and all details (name, address and issuing date) must be visible.
4 Copies of the front and back of your registered card . For security reasons, please cover the 3-digit (CVV) security code on the back of the card and the card number except for the first 6 and last 4 digits. Make sure to sign the card in its designated place."

I refuse to send them anything. After much more arguing, they agree to send my refund but refuse to give me proof by way of a confirmation number.

I tell Art I have two words for them, they start with F & Y after they again locked me out of m account on purpose! Since terminating this chat, I have reported this as a Fraud to my Bank and am getting in touch with Law Enforcement.

Lastly, since I use only Mac Computers myself, I thought I would give Cleanmymac a try uninstalling their idiotic plugin. While it removed the App from applications. However, the size of what was removed was minimal.

I then decided to use Thomas Tempelmann's FAF, aka, Find Any File. It turned up over 65 remnants of GeoComply which I then trashed. Thank you Thomas for what has been a steady application since about 1984!

Stay away from these clowns, they are almost as dishonest as Justin Trudeau and Joe Biden, in my humble opinion. I have copies of the chats I had with them, just in case you think I made this up!

I would not have thought it would take a reputable company some 11 days to reply. Additionally, why did no one there out of several I encountered even suggest trying to make that plugin work? Instead, all thy were interested in was finding ways to keep my money. So don't even dare say your sorry!

June 4, 2024
Unprompted review
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Reply from Sports Interaction

Hi Jessie,

We are sorry to hear that you haven't enjoyed your time on our site. If you are located in Ontario, unfortunately there is no way around using geolocation to access the site and place bets. You will find the same thing no matter which site you sign up for due to the regulation in that province. Additionally, verification is something that is required by all customers for KYC (know your customer). This is standard practice for a reputable online gaming site to ensure that money coming in and money going out is verified for customer security.

Hope this helps,

Sports Interaction

Rated 5 out of 5 stars

Very helpful and quick response

Rylee was very helpful and polite. Great experience

May 23, 2024
Unprompted review
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Reply from Sports Interaction

Hi Phil,

We are happy to hear that you've had a great experience with us! Thanks for sharing!

Cheers,

Your Sports Interaction Team

Rated 5 out of 5 stars

Hopeful Service

Customer Service Rep Elizabeth seems to be confident that my withdrawals that have been pending will be handled today; Grateful for her help as she stated she will make sure if I check back in around 10:30 that some of these should be processing.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

They signed me up and took my $25 bit…

They signed me up and took my $25 but then I had no access to my account, I cant sign in or even reset the password and all of a sudden now they say ive signed up for the ontario site with an alberta address so figure that out. I'm trying to get my money back and they just keep you jumping through endless hoops. I'm reporting these people for fraud

May 20, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Tyler,

We are sorry to hear that you have had a difficult time with accessing your account. We've tried to reach out to you directly for more information but haven't heard back. Typically, Risk would only temporarily suspend your account if there was some sort of security issue with the account. Usually they will send an email with any requests needed to rectify the issue. This is common practice among online gambling sites to ensure KYC (know your customer).

Hope this helps!

Your Sports Interaction Team

Rated 5 out of 5 stars

top tier customer service

top tier customer service, fast and fair payouts, exciting wins.

May 13, 2024
Unprompted review
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Reply from Sports Interaction

Hi Jimbo,

Thanks for your review!

Cheers,

Your Sports Interaction Team

Rated 5 out of 5 stars

The BEST Sportsbook

Quick withdraw via etransfer - maybe 8 hour wait. Fast deposits. Nice interface on site. I have been trying out all of the books I can to find the best, and so far, Sports Interaction is that.

The worst:
IVIBets. Avoid that agency at all cost, literally.

May 7, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Christian,

Thanks for sharing your experience on our site with your fellow Canadians!

Cheers,

Your Sports Interaction Team

Rated 5 out of 5 stars

Jason was super helpful and patient and…

Jason was super helpful and patient and I really appreciated that

April 30, 2024
Unprompted review
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Reply from Sports Interaction

Hi Elie,

We are happy to hear that you appreciated the good customer service! We aim to please!

Cheers,

Your Sports Interaction Team

Rated 1 out of 5 stars

Scam

It's funny you put thousands of dollars in on sports betting and they take all your money, then you finally win and you get locked out of your account until you confirm you're you. Ok here's my ID you asked for, now send these documents, ok here you go, to further the process now we need these documents, sure here you go, and still locked out. What's going on? Sir this is for your benefit. As if. What a scam waste of time. They know what they're doing pissing around wasting time. Scam site, liars. Haha they are full of crap. I emailed the gaming commission that sports interaction is under and got they got my money back in 24 hours. Haha keep lying champs

March 30, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Chris,

We have responded directly to get more information. Typically our Risk Team wouldn't block you from your account without just cause.

We look forward to hearing from you,

Your Sports Interaction Team

Rated 1 out of 5 stars

Casino is a scam.

Would give it a zero if I could, the sports betting is fine, you pick the odds you want to bet on. The casino is a scam, I have played in a lot of casinos online and in person and I have never lost all my money every time, sure you could spend $200 to win a $50 bonus and walk away but most people would think that was a one off, not this site, played many games and have 90 percent loss, stay away the casino is a scam.

April 27, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Mike,

We are sorry to hear that you have not enjoyed your time with us. We attempted to reach out to you directly to get more information but you have not responded. That said, depending on the type of casino game you are playing there are different factors to consider that can affect wins/loss ratios such as a non-live vs live game etc. However please note that we are audited quarterly similar to any brick and mortar casino to ensure fairness to all customers. This document is available to view at the bottom of our site under - 'System Fairness'.

Hope this helps!

Your Sports Interaction Team

Rated 5 out of 5 stars

Elizabeth was kind and efficient

Elizabeth was kind and efficient. She processed the withdrawal with speed and was fully committed to my issue.

April 26, 2024
Unprompted review
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Reply from Sports Interaction

Hi Steven,

We are happy to hear that you were satisfied with your service. We aim to always offer stellar customer service!

Cheers!

Your Sports Interaction Team

Rated 2 out of 5 stars

Average at best

I've tried 5 different sports betting apps and Sports Interaction is by far the worst. Their interface is easy to follow as it's literally a carbon copy of BetMGM's. Except BetMGM is constantly awarding users odds boosts and free bets, whilst SI offers nothing. Their entire advertising campaign revolves around their supposed knowledge of hockey, which makes them the best app to bet hockey due to them being Canadian. Super lame.

April 10, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Andrew,

Thanks for sharing your thoughts about our website. We are sorry to hear that you have some concerns with our offers. We'd love to hear more about your experience so we are going to reach out to you directly.

Talk soon,

Your Sports Interaction Team

Rated 2 out of 5 stars

Poorly developed app and web

Poorly developed app and web. Betting options are very limited and won't give you fair odds compare to other betting sites. This betting site is like a third-country of the betting world.

April 12, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hello Belgudei,

Thank you for your feedback. We'd love to get some more information in terms of the limited betting options you mentioned as well as your comments on the app. We will reach out to you directly to connect.

Your Sports Interaction Team

Rated 1 out of 5 stars

Currently in a 12 day review with no…

Currently in a 12 day review with no real urgency or care to unlock my account. No idea why there's no management but just a relevant team that takes 1-3 days to get back to you to then have another agent tell you to send more in info. It seems as though this company really does not like players that win since my account got locked as soon as I started making money but not when I was losing for the previous months. Pride themselves on being Canadas home grown sportsbook but not even staffed to help the clients funding this whole thing. Not impressed at all!! Locking accounts is absurd for 2 days let alone 12 with no clarity.

April 9, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi there,

An account would never be temporarily suspended without our Risk team taking that action. Unfortunately, our Customer Service agents have no control over such actions and might not have relevant answers for you. More than likely you would've been sent an email from the Risk Team in regard to the suspension. We are not in the business of keeping folks from winning. It's the nature of gambling! You win some, and you lose some. We are going to reach out to you directly to get more information to see how we can help.

Talk soon,

Your Sports Interaction Team

Rated 1 out of 5 stars

Complete scam

Complete scam. In what world does your actual deposited money turn into bonus bets and become unwithdrawable? I can’t believe this book is legal. Complete scum. I’ve used 5+ books and none of them have been even near this bad. Highly recommend staying away.

April 7, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Rico,

Customers are not obligated to take the Welcome Bonus on their first deposit as you have the option to delete the promo code, or contact customer support to have it dropped. We are going to reach out to you directly to get some more information.

Talk soon,

Your Sports Interaction Team

Rated 1 out of 5 stars

Easily the worst sportsbook ive ever…

Easily the worst sportsbook ive ever used. Full on scam

April 7, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Jack,

We would love the opportunity to get a better understanding of your post. We are going to reach out directly for more information.

Talk soon,

Your Sports Interaction Team

Rated 1 out of 5 stars

Signed up with Sports Interaction…

Signed up with Sports Interaction early March . Took the welcome bonus without reading the very fine small print where you lose your share of deposit if you don't bet the full amount within a period of time. Only way I could bet was thru the app on the phone because apparently my laptop(an ASUS with Google chrome) is not compatible with their system . Never advised of this as I prefer using a laptop which works fine with their competition. Sent requests by phone which their support responded to Mar 11 confirming they would look into it and get back to me. NEVER HAPPENED. Sent them video of issues as requested with no response. Called today and was informed Google chrome on ASUS wont work. First time I've heard of this Also they have confiscated my 200.00 deposit as well as future bets . All have disappeared even tho they welcome me back. Don't appreciate being told to bend over so I wont be forwarding any money Will take my lumps but any review would be in the negative if that was possible. One star is giving them WAY too much credit. You can try to save what's left of your reputation by contacting me from your upper management not customer service who you hide behind. 416 277 5498

April 7, 2024
Unprompted review
Sports Interaction logo

Reply from Sports Interaction

Hi Stu,

We do apologize for the not contacting you as quickly as you would have liked. We take customer queries very seriously and seems we dropped the ball here. We've reached out to you directly to address your concerns and come to an agreeable solution. We do hope that your future gaming is without issue.

Cheers,

Your Sports Interaction Team

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