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SportsShoes.com Reviews 

108,671
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 22,109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and efficient delivery, often receiving orders quickly even with standard shipping. Many appreciate the wide selection of high-quality products, noting excellent value and competitive prices. Reviewers consistently highlight the outstanding service, including quick responses and easy processes for returns or resolving initial order issues. However, some customers noted initial orders occasionally failed to arrive, often due to issues with specific courier services like Evri. A few also felt product sizing could be inconsistent, leading to shoes not fitting as expected, and mentioned dissatisfaction with return shipping costs.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product, highlighting a good selection of brands, models, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, professional, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the easy ordering process and... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable prices for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service - thanks Connor! When my original order didn't turn up, due to the courier not delivering, SportsShoes.com (Connor) reacted quickly by sending a replacement via Royal Mail.... See more

Company replied

Rated 5 out of 5 stars

Often, the most telling experience comes when things don't go quite right. My initial order failed to arrive, so I contacted them (using the convenient link in my despatch/tracking info), and filled o... See more

Company replied

Rated 5 out of 5 stars

A great customer experience all round. Easy website navigation, so finding what I was looking for took no time, and there was a wide range of items to choose from. Clear indication of stock availabili... See more

Company replied

Rated 5 out of 5 stars

No complaints, delivery was express so got my order delivered within 1-2 working days. Good wide selection of brands and a variety of different models and colours to choose from. It was my birthday re... See more


Company details

  1. Running Store
  2. Activewear Store

Written by the company

SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

109K reviews

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Asks customers to review

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4.5

All reviews

(108,671)

22,207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick delivery

Good Price, Prompt dispatch and delivery. 2 Pairs of running shoes bought, 1 pair great in original packaging the 2nd pair were marked and in alternative shoe box so I am assuming seconds or previous returns only scored it less than 5 as that wasn't made clear when i ordered.

July 16, 2026
Rated 5 out of 5 stars

Smashing

Went above and beyond price matched and birthday discounts, quick and free delivery as well can’t recommend enough

July 16, 2026

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