Spotlight Reviews 

I too am another made to measure blinds 'prospective' dissatisfied customer. Took 3 months to arrange appointment to measure due to 'agent' availability and timeing it with my tenants availability (who was more accommodating).
Got my quote done friday, didnt quote all my windows as requested only partial. Also requested for dual roller blinds not singles. And when i wrote my email msg that i wasnt satisfied and declined the quote. The msg came back directly from the agent who did the measure;
V....
I’m not sure about this email I had stated on my details of laundry s/d, living s/d , bath &toilet. I did take the measurement for all other locations. If you want a further quote for the additional windows I can supply that for you.
Sorry if there was any misunderstanding of product required. Not that it really matters I’m from another store that was helping out in the Rockingham area for the day.
Kind Regards
Kathrine G.....
Spotlight M2M

Care factor 0%. Why bother covering for someone...
Dont think ill bother shopping there anymore either.

My husband went into the Manukau store Auckland for a click & collect. He was rudely told by a staff member he was not the person assigned to collect the items. She did not bother to check the email & his ID that was presented. When she did it was snapped from his hand with no apology.
Spotlight Manukau store manager please teach the staff member how customer services actually works.

DO NOT ORDER BLINDS FROM THIS APPAULING COMPANY...
NEVER DEALT WITH A MORE STUPID COMPANY
THEY DO NOT CARE ABOUT THEIR CLIENTS
BY FAR THE WORST COMPANY IVE EVER EVER DEALT WITH

Absolutely DO NOT RECOMMEND the made to measure service. For 11 months they have stuffed us around and had to remake our blinds numerous times. When they only remade one of the two blinds in my bedroom they tried to argue with me that I only had one in my bedroom. Don't waste your time or money. The only thing worse than the quality of their products is their customer service.

went online to price black liquid dye, $13-14. good.
drove in and grabbed a bottle, shelf price still $14, happy.
went to pay, gave my vip members number.
cost me $18
complete crap

$18.

I never really had a bad experience despite the other reviews here saying so. I just went in and got a sewing machine as a gift and the staff were so helpful.

Went into the green hills store today to get some balloons. Waited ten minutes at the balloon station before attempting to ask other plentiful staff that was around for some help. The first pretended she didn’t hear me. The second said “I don’t work in that section” and walked off. The third o was angry and was forever to be assertive and say can “can you help me get somebody to the balloon station”. This was after walking to the other side of the store. She huffed and said “yes I will walk down and page somebody” rolling her eyes. I followed her and she did. I said “thank you so much” and she walked off without even looking at me.
Five minutes later a disgruntled lady called Trish walked up and stared me in the face saying “yes?”.
“Yes”??
I said can I please have these balloons blown up and she scoffed.
The rest I can’t be bothered writing about but wow! She was rude and berated me for not being able to find the balloon weights that weren’t stocked on your shelves. Even after I told her three times they weren’t there and asked her to come look and check that I wasn’t crazy! As a person who has worked in retail my whole life and is now a manager of seven stores, you should be embarrassed by who you’ve employed and who is representing your brand.
It was literally like I was asking for a million dollars, not a simple balloon blown up. A service which you offer.
Disgusting. I will never step foot in one of your stores again.

Went to our local Spotlight asking about curtains to be installed. Consultant arrived, measured up and I indicated we needed the curtains within a few weeks at most. Paid the deposit and asked about installation date. Only then told it could take 6-8 weeks (for one set of curtains and one Roman blind). After indicating this wasn’t going to work, was told 4 weeks which was reluctantly accepted. Following up a week later, I was told we had not accepted the quote - despite accepting the quote supplied via email and paying the deposit. I was told the quote had to be accepted online via a link that was never received. Meanwhile, nothing had been done and they had our deposit. I cancelled the order only to be told Spotlight would not refund the deposit for a week! As an aside, I talked with another supplier who could provide and install ready made curtains and a blind within a week for half the price.

Brought some towels via Spotlights Koo online store. They canceled just one towel and only offered me less the half the money I paid. After emails back and fro, they just paid me $5.75 and ignore me…. Shame on you

For a bit of background I purchased blockout curtain material with the curtain tape already attached late last year. I purchased it in advanced to take advantage of a sale and my renovations ran a bit over leaving some time before I hung the curtains.

Upon hanging the curtains and having light shine through, significant defects were identified in the blockout. As the material is not damaged this was not noticed until hanging with bright light behind.

Spotlight have admitted that the material is "faulty" however they refuse to refund me due to the time that has passed. However as it is not damage and is a defect, timing has no impact but Spotlight absolutely refuse to refund me for a faulty item they sold to me in good faith.

I placed my trust in Spotlight that the products they sell are in a good condition and fit for purpose. I feel like I have been defrauded as even after it has been brought to light they refuse to make it right.

Order and deposit paid 19th April. Now 4 months later and after numerous inquiries and complaints the blinds and curtains finally installed 2 weeks ago. However main curtain has a small flaw but worse is lounge blinds are too short and bedroom blind simply omitted. We were assured to be visited today to correct and complete but the service person has neither called nor arrived. Of course we have paid in full circa $4000 but the service remains incomplete. Really don't know what to do. So disappointing

Bought a wall clock 12 weeks ago tried to have it replaced at albury store this morning was advised they cannot look up sales on vip card what a farce won't be back at spotlight.

Purchased 3 items online. 1 item needed to be received by post costing $9.99 on top, 2 items via click and collect. 1 click and collect item not available in store and was advised by customer service rep to order again online for post and pay another $9.99, again. Asked rep to transfer me to her supervisor and told they were in a meeting so nothing could be done and rep tried to end the call there and then. Asked to be called back by manager as to why item was not showing as not available instore initially so it could have been included in the original post purchase. Double checked my contact number with the rep. Have not received a call back to date. Disappointing :-(

Bought a new sewing machine from Spotlight Whangarei which developed a fault in the 1st week, took it back to swap, they insisted on repairing. Now using it for the 2nd time since "repair" and same fault again. Tried to ring the store and all you get is a message saying their mailbox is full. The worst shop to deal with, Spotlight don't seem to think customer service is important. Constructive criticism- get Head Office management who are competent and care about the customers. Seem to be another hard nosed Australian company who only care about profits. Problem is the have no competition in the North.

Absolutely appalling - bought electric blanket on their website that was listed in bold as $85.00 subsequently charged $170.00 because I wasn’t a “VIP Member “. Cancelled order within 12 hours and after much hassling was advised order would be recalled and a refund provided. Now a week later I have the unwanted item in my office and absolutely no response from Spotlight. I have to ask who in their right mind would willingly pay $170.00 for an electric blanket?? Currently Spotlight are ignoring my emails but I will not give up 😬😬😬

I wish I had read the reviews before we paid a fortune for curtains and shutters for our new home.
The initial install was sadly lacking as they damaged both the curtains and the track. They have promised to replace them, but we are yet to see it.
We have waited over 9 weeks for them to return, and every time they book a day and time to come and correct their mess, they change the date and add another few weeks to our wait.
They are not good quality curtains for the price, and they do not sit correctly as S fold curtains should.
Their customer service is all talk and no action…..if you can even get through to them.
Overall an awful experience and I would never recommend them or use them again.

Over priced. Discounts structure stupid and confusing. Untrained staff. One departments computer has not been loaded with discounts. Changing out wool blends with synthetic but charging the same as wool..........simply put if you think spotlight is cheaper due to its size ITS NOT! A simple Google search on a product shows 99% local shops are cheaper....

The lovely lady in curtains at the Morayfield Spot light store, was wonderful. Her name is lisa, her customer service was amazing, she went above and beyond to help me in buying curtains. I really appreciate her professionalism and in the way she was so willing to help me. Thankyou lisa your service is rare these days.

Bought towels, treads strayed unravelling after first wash, emailed pics and reciept to contact part of there website (head office I presume) as I was going interstate and couldn't get back to the local store for some time, they didn't care at all and all I got was "I must go back the store I bought them from for refund" total waste of everyone's time, let's just make it more difficult than what it should be, for all parties

Ordered Made 2 Measure curtains for four rooms. Consultation was great and the lady was very helpful and that's where it stopped. Installation date was late, man didn't show up and didn't notify us, then told to reschedule to next available appointment a week and a half away. Took another day off work, man didn't show and when I rang Spotlight M2M they rang around and found out he had called in sick. Third attempt to reschedule in another week's time (couldn't possibly fit us in earlier, but had to go to the back of the queue), he said he would be there between 8-12, and arrived at 11:59 and took 4 hours to install, so a third day of leave required. One blind has dirty hand marks down it, the lounge blinds are an inch too long on the floor (asked for it to not touch the floor) and two hooks missing from a bedroom curtain, so a bit is dangling. Complained numerous times to the complaints department about the service and inconvenience. They eventually (after many prompting phone calls) offered a gift voucher (small amount) for the inconvenience. Low and behold, it has not arrived after 5 weeks, and three reminder phone calls. Enough is enough, just really poor service and no one seems to care.