Spotlight Reviews 

Bought towels, treads strayed unravelling after first wash, emailed pics and reciept to contact part of there website (head office I presume) as I was going interstate and couldn't get back to the local store for some time, they didn't care at all and all I got was "I must go back the store I bought them from for refund" total waste of everyone's time, let's just make it more difficult than what it should be, for all parties

Ordered Made 2 Measure curtains for four rooms. Consultation was great and the lady was very helpful and that's where it stopped. Installation date was late, man didn't show up and didn't notify us, then told to reschedule to next available appointment a week and a half away. Took another day off work, man didn't show and when I rang Spotlight M2M they rang around and found out he had called in sick. Third attempt to reschedule in another week's time (couldn't possibly fit us in earlier, but had to go to the back of the queue), he said he would be there between 8-12, and arrived at 11:59 and took 4 hours to install, so a third day of leave required. One blind has dirty hand marks down it, the lounge blinds are an inch too long on the floor (asked for it to not touch the floor) and two hooks missing from a bedroom curtain, so a bit is dangling. Complained numerous times to the complaints department about the service and inconvenience. They eventually (after many prompting phone calls) offered a gift voucher (small amount) for the inconvenience. Low and behold, it has not arrived after 5 weeks, and three reminder phone calls. Enough is enough, just really poor service and no one seems to care.

Purchased a wool duvet inner: Unzipped the packaging, (no seal may so may have been opened before) and opened it out. It seemed very thin and not what i was expecting from the description given to me at the store, so took it back to the store to exchange for a thicker version. I was very snottily told they would not take it back because I had opened it. I explained that I had just opened it out, saw that it was too thin and not what I was advised and then folded it up and put it back in the package. But they just repeated the same line in a matronising tone. I have been on the phone to customer services to make a complaint and after 30 minutes told "we do not have a complaints department, no-one can deal with you complaint atm, but they will call you back in an hour." Terrible customer service and in breach of consumer protection legislation. I hope I do not have to go through a third party to resolve and hope that some kind staff training is undertaken.
I did not receive a phone call back so called again, this time my email and phone number given, still no reference or complaint number. I was told that I would receive an email for reference, no email no phone call received. I wrote a review (as above) on the spotlight website and received an email 3 hours later: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" I presume their guidelines are not to publish negative reviews and that they only have 1 member of staff. The link at the bottom of the email rejecting my review "Contact Customer Service with questions or concerns." does not work.

Spotlight made to measure! Worst customer service ever! DO NOT USE! 6 months after original install and after many calls, promises and chasing up I sit at home awaiting a promised reinstall with no contact. This company is the worst I have ever dealt with!

Poor customer service.
Specially, Box Hill Branch

I would give Spotlight zero stars if I could. I used to shop there a lot years ago but for the past few years they seem to have cut staff numbers considerably and/or the population has increased tenfold over the last few years so they have many more customers in store but have never increased staff numbers. I have gone in there on a few occasions recently and each time had to wait an extremely long time for any service, either for advice on something or just to pay for my item at the checkout. I then ordered some items through click and collect thinking that this would be quicker and easier than trying to purchase in store but I waited in the long checkout queue for at least 15 minutes and was then advised that I had to go to the material cutting counter in the centre of the store to collect my item. I went there and it had a long line of people waiting to have bolts of material cut and only one person serving. I waited 30 minutes and then gave up as I still had 2 people in front of me (one person with about 4 bolts of material to be cut) so I went to the checkout and asked if they could send someone as I only wanted to collect my click and collect items. They said they would so I lined up again at the material cutting area (the line had become longer and I had lost my place there). No-one came so I waited 35 minutes and eventually was served and collected my items. This place is a disgrace when it comes to customer service and has been for quite a few years now. I refuse to shop there ever again, either on-line or in store.

Absolute crap. Not only does this store always have limited stock but often completely out. So I ordered stock on line, with the purchase going through starting it was available and in stock. They are quick to take your money, allow you to drive to the store for click and collect THEN email you stating items or if stock and order cancelled! Though my money still has not been refunded. Can only imagine the interest they earn on our deposits in the interim. What a scam. The employee in store was less than helpful and less interested. Spotlight used to be a good store, now it's just over priced with limited stock and cannot get their online ordering sorted. Don't have click and collect if you cannot manage it!

Spotlight Castle Hill
No signs and not staffed for click and collect

I went to Spotlight Bayswater today. Found a session on quilting. The staff member doing the demonstration was extremely helpful and caring. I visit Spotlight at least 3 times a week and because of her caring and informative nature , spent lots of money as usual because I could see the benefits of your products. More courses would be appreciated. 💖

Poor and worst customer service, i went to spotlight hornsby
We were served by Penny.
Rude to customer and very poor service
She doesn’t know how to deal with customer.

Recently I went to spotlight at Campbelltown store and I found Kathy very helpful , patient and friendly and answered my many questions about overlockers and explained everything in detail and how it works. This was very helpful as hadn't used an overlocker for years , it helped me make up my mind which one I needed to buy , therefore I went back the following week and bought the overlocker, thankyou to Cathy for being such a big help

I visited Spot Light Sylvia Park for the first time. I was fortunate enough to be served by June Lane 6 . June was extremely knowledge of the product. Mine was not a simple request.
She managed to come up with exactly what I wanted. A very valuable staff member. Trish Ak..

I shopped at Hastings spot light today and was served by a lovely man who was so so very helpful, I have never had such a lovely shopping experience

Made-to-Measure SLINE linen curtains with lining
UNBELIEVABLE SERVICE.
Ordered Nov23 and now it is Apr24! Original installation was 6 weeks ago BUT one of the curtains has a visible hole and tracks supplied was not for SLINE curtains, therefore it looks ugly!

Today was supposed to be the re-installation to fix but I just got a phone call to say that they don't have everything they need to fix! I took a day off for this!

Get your act together and have my curtains fixed, just like how quickly I paid you.

I will
Never buy online .. always advertising sale items when purchased online .and after a
Few days … all cancelled .. all they do is do a refund because no stocks .. why bother . ..waste of time and annoying .. now have to pay 9.99 postage for one towel .. it’s should be frees postage .. because they caused too much hassle .. it’s false advertising ..

Raina Davis Thankyou for the best customer service I received in a really long time. My friend and I were really blown away and wish to recognise you for that.

Be careful not to make online orders with them bc they will dump your stuff on the street like cheap garbage and not refund you. Spotlight doesn't give you the option of Sign on Delivery or sending your order to the LPO. If you order anything expensive, make sure it's not via online delivery, otherwise goodluck to you. Your money will be gone

I would like to praise Lisa at Spotlight Morayfield QLD store, Lisa was working at the furnishing / fabric counter. I was there this afternoon. I had a vision of how to refresh & re-cover my blanket box, but very little knowledge apart from what I watched on Utube. Lisa was not only super helpful and patient with my many questions, she was also a fabulous wealth of knowledge with great helpful ideas.

I ordered sheets online from Spotlight on 7/3/2024 and as of 30/3/24 I have not received them. they had to come from Mt Druitt to Campbelltown, both suburbs of western Sydney. The response of Spotlight to fixing this problem has been appalling. I have shopped with Spotlight for many years and never experienced this level of poor service. If they want people to buy online, they need to lift their game considerably.

I went to the Manukau Branch to buy sheer curtain. I went with my family to the counter waiting to be served! There were two staffs serving customers before me so I waited for my turn. Both staff saw me standing at the counter but none acknowledged or said anything so I waited. I went up to the staff and asked her I need some assistance in selecting the curtains please. The staff was so rude and the way she spoke to me like what you want and then she took me where the curtains were displayed so I pointed her that I need this one I told her the measurements I am after so She picked up the ready made one and sold me two packets where as I needed only one packet. I even told her I want 2 meter by 2 meter not 2 x 2 meter. I am very disappointed as I have to go back to the store and return the 1. Please send your rude staff back to training for customer service as I work for Customer service too and I know how important our Customers are!! The staff description is short Maori lady I felt like she was racist as I was wearing hijab that time.