Spraykis Reviews 

142
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were let down by their experience overall. Customers frequently reported that products often did not match descriptions, typically advertised as genuine materials but arriving as cheap plastic or synthetics. The quality of items received was consistently poor, showing flimsy construction, uncomfortable materials, and visible defects. Many also encountered significant sizing issues, with garments often being undersized. The return process proved highly frustrating, involving difficulties, high costs for returns to China, or denied refunds for misrepresented or faulty purchases. However, some people were satisfied, noting that certain clothes looked and felt great, with quality exceeding expectations, and even highly recommending specific waterproof outfits.

What people talk about most

Product

Reviewers express widespread dissatisfaction with product quality, frequently reporting that items are not as... See more

Quality

Customers consistently express strong dissatisfaction with product quality, frequently reporting items made... See more

Return policy

Users describe negative interactions with return policies, often finding returns impossible or very... See more

Refund

People report negative experiences with refund, with many customers stating they never received their money... See more

Order

Customers consistently note negative experiences with order, with many advising others to avoid ordering from... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete scam, bought a pair of loafers - advertised as genuine leather - they shipped out of China and when they arrived they weren’t even in a box. They were made of cheap shiny plastic, flimsy and... See more

Rated 1 out of 5 stars

Now looking at all the other reviews I have now become another victim of this so called website priding themselves on quality and comfort. The shirt that I purchased cost just under £50 and when it... See more

Rated 1 out of 5 stars

Perhaps the most unscrupulous online retailer I have ever had the misfortune to deal with. They should be closed down for complete non-adherence to UK laws on quality, right to cancel, right to refund... See more

Rated 1 out of 5 stars

Ordered pair of so called leather cowboy boots which took about a week to arrive to find out they were synthetic. They offered to accept return of the item to China if I paid or get 10% back if I di... See more


1.4

Bad

TrustScore 1.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(142)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay Clear

Ordered pair of so called leather cowboy boots which took about a week to arrive to find out they were synthetic. They offered to accept return of the item to China if I paid or get 10% back if I didn't want to return item.

Considering the item was misrepresented by a European company is appalling. Nobody should purchase anything from this bunch of crooks.

November 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid

Took ages to arrive and when it did it was really poor quality. £25 for returns. Avoid.

December 2, 2025
Unprompted review
Rated 3 out of 5 stars

Impressed with my experience of the returns dept. Particularly Steven.

Whilst I agree with the previous reviews as to the quality of my purchase (chelsea boots) the response and assistance of their returns department was first class. In particular the person I was in contact with - Steven. Rather than face the hassle and costs of returning he offer me a partial refund. We settled on a figure of 30% with me retaining the item.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Do not touch this company with a bargepole

I ordered a puffa jacket for my grandson. When it arrived, it was too small and was also of very poor quality. I asked for a refund, as per the company's "no hassle, no questions asked" returns policy. I received an email stating that the items are shipped from China, which wasn't mentioned on their website. It was suggested that I keep the jacket, and accept a 10 per cent refund.
I have emailed again, but have received no reply. I am so angry that this company treats its customers with such contempt whilst taking their money.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE ENSURE THAT YOU READ THE REVIEWS…

PLEASE ENSURE THAT YOU READ THE REVIEWS BEFORE MAKING A PURCHASE WITH THIS COMPANY.
This is the expensive mistake that I made.
The garment I received was undersized and of poor quality
They have refused to negotiate a resolution
DO NOT BUY FROM THIS SITE.
If you know a way that Spraykiss can be shut down or at least stoped trading in UK then please share with others on this review platform
Kind regards
Mark jackson

November 21, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid at all cost!!

Avoid at all cost!! Not sure how this company is still allowed to do business over the internet. Scam Chinese company of the highest order. Ordered a pair of ‘real leather’ shoes, what came over 3 weeks later was a plastic pair of shoes that weigh next to nothing. Can’t even be bothered to try and get a refund after reading the other horror reviews. More annoyed at myself for falling for this sh*t.

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy

Don’t buy - goods are counterfeit they offered me 20% off to keep them. I have sent them to trading standards as it’s cheaper than returning them to china . Stay away as they will not refund even after asking for photos. Returns are to china and cost more than product.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

CHEAP CHINESE RUBBISH

I found this bogus company on a Google search for men's Chelsea boots. They were advertised as premium leather Dante boots and looked like a £52.99 bargain for my role as Best Man at my son's wedding.
At no point did I realize this was a China based company. As soon as the boots arrived without a box but taped up in a protective wrap I knew something was wrong. On opening the parcel the smell of vinyl was overpowering. The "premium leather" boots are in fact plastic. Complete rip off and these criminals make it unfeasible to return the goods because the cost of tracked delivery to China is as dear as the boots..... that's if you ever get a refund at all after you spend money on the postage. I'll be contacting my bank

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Traumatising

Shocking simply shocking I’m laughing now but not at the time I ordered what I thought was a smart white shirt size large what came was a calamity thrown in a plastic bag and serious it would have fit a toy Action man !!! I contacted them or whatever shed they operate from and heard nothing “Tumbleweed” there returns policy is a joke I gotta pay for it the toy shirt cost £36 to return it would boost up the price to over £60 so I’m stuck with a toy shirt I get it out now at friend/family gatherings for a laugh !

November 16, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible quality

Terrible quality, too small, and they dont respond to email. Their web form doesnt work, and the uk telephone number does not work.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS…

DO NOT BUY ANYTHING FROM THIS SITE….they send you clothes that have obviously come from CHEAP sites like Temu & Shein & sell them.im assuming they are using a fancy website & putting their name to it.The clothes shoes etc are so cheap.When you try to return you can’t contact them & they don’t answer emails. How they are getting away with this i don’t know.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered some full brogue shoes from…

Ordered some full brogue shoes from this company on the 8th November !

Been chasing for updates , lack of updates and very poor updates when did receive a response
shoes finally arrived today, horrific quality all plastic, nothing like a brogue shoe not an ounce of leather in the shoes !
Did not even arrive in a shoe box a they were posted in in plastic bag !

Very disappointed ,

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking, they won't give you a refund, I've asked several times. I have contacted international consumer care centre.
Don't be fooled by their Website.

October 30, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

SCAM. Avoid at all cost. Cheap Chinese imports.

I ordered brown leather boots for my 17 year old grandson. They arrived yesterday and were absolutely awful. Definitely not Leather. Plastic and smelt dreadful. Thin soles unlike the ones on the picture. I’ve tried calling the number and it disconnects.
These look like I got them from a charity shop. I’m worried this company now has my bank details and address and could maybe lead to an even bigger scam. I’m really worried . DO NOT BUY FROM THEM. It’s a SCAM

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Rogue site! do not buy

Spent £100 for a qulity of £5 clothing. Nothing as per the description, qulity or even the looks. email bounces, telephone doesn't work for refund. Litterally a rogue site.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Fleeced buying a fleece

I was lead to believe,that I was buying a good quality,warm lumberjack fleece,that even sounded better, when reading reviews on spraykis website.These reviews must be fake,as nothing that is said is true.No! They don't keep you warm,No they are not high quality,and No! They are not comfortable.Even trying to compare pictures of the lumberjack fleece from the website is impossible. I paid about 50 pounds,for a product which was somehow a knockdown price from 85 pounds.all I can say is please take note,you will definitely be fleeced,if you buy from this company.Avoid at all costs

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Charlatans

Slow, delayed delivery. Strong suspicion goods are not genuine. £25 return fee. Zero chance of pursuing distance selling law. Avoid at all costs.

November 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible company

Terrible company, do not buy from this company. Bad quality clothing. ~~Proving impossible to try and return items for a refund.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Do not by from this company

Do not by from this company, I ordered a 2xl coat, I received a medium size coat at best. Hard to tell as the garment has no labels not even a care label.

Ask for an exchange and they requested I pay another £15 to send a replacement.

I ask to return in exchange for a full refund and was provided with a return address in China to return at my expense, or offered a 20% refund.

Poor quality miss sold items, and terrible customer service.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Awful company!

Awful company!! Spent nearly £60 on what looked online like a quality coat for my partners birthday, when it arrived it was literally a sheet of plastic probably no more than £5!!!!
Awful quality of goods!!! Do not buy as you'll never be able to return or get your money back!!

November 19, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look