Squarespace Reviews 

While I appreciate the AI assistant chat to help solve issues, it was still very challenging to navigate the site to verify my email. I think an email with step-by-step instructions to verify as well as explaining the difference between your squarespace account and your gmail account and how they work together will be helpful. or a short less than 5 min. video explaining these. I appreciate the emails from your team members, hearing from them was reassuring.

Fast and easy communication, thank you!

The AI chat tho was very disappointing and gave me wrong answers.

Shame there are no human customer support helpers at Squarespace, after a week of explaining, re explaining and again explaining the same problem each time I ask help ai agent for assistance, my website still remains inactive. Update: After a human reached out to me my tech query was resolved in several minutes of following clear concise advice. Please keep humans working at Squarespace, they make the user experience so much easier.

I left a review a few days back and i am going to leave another. There is NO MORE SERVICE. its all automated goop - my website looks like shit bc of some internal Squarespace update and i have NOT received constructive support where they are offering to fix the mistake they caused.

This firm does not care about their customers at all, its just for profit and rushing into the AI nonsense.

even the reply underneath my previous review is just goop.

I am taking my biz somewhere else.
So over them ruining my site, not fixing it because they caused it and then on top wasting my time and deferring the problem back to me...and pay have to pay for it!!!
so LAME!

I've had a website using Squarespace for almost 10 years now. It does the job and works well. I'm surprised it's not easier to design a more stylish version using AI and customize the site's graphics. A spreadsheet seems impossible to post. Overall, the tools feel dated, but the sites work well an are mostly easy to use.

There’s too much AI and too few templates to choose from. I’d rather decide how to present my content than be forced to use designs that don’t work for me.

non flexible ai customer service, no way to discuss situation and resolve it with a live agent

Awful service. Constant issues. Staff are either AI bots or when you do get to speak to a person they can never help and have to escalate. Absolutely abysmal levels of customer services

there is no more service / it’s all AI goop and deferring - they messed up my site due to their own update and are asking me to fix it ! while i pay for the service 🤯 it’s been a month and my site looks like shit and i can not fix it myself !!!
another company bites the dust ! don’t join them unless you have time to waste to get nothing done

I needed only a small iPhone application catalog as a place to offer searchable pages, customer support, and legal pages. As it turned out a “Portfolio” page was what I needed, but the terminology you use was so specific to your idea of a Portfolio I didn’t believe it was the kind of catalog, a collection of pages that I needed. The AI was no use as it kept using your terminology. You’re in a headspace of thinking your customers are selling stuff from the website, not describing items available elsewhere. Would a museum use a “portfolio” when they want to describe their various exhibits and collections?

I need a human being to call me. I left Shopify due to the lack of human interaction to assist me with the fraud against my account. Now here it happens with Squarespace and my business is crippled due to the lack of true follow through on the information I provided to prove my case.

***Update

Love the reply from Squarespace, proving their AI response is canned garbage. If you are smart... RUN!!! Find another platform as we have been hoodwinked by Shopify for $18K and now lost over $7K in lost sales due to ZERO human connection with the fraud against our Mom & Pop business.

Hard to reach a human. Unable to provide the help I needed. I gave up and used an AI and solved my problem.

Each time you get a different person or AI somewhere on planet Earth answering the question. Somehow they don't read the thread. My issue needed an intelligent person to resolve. CHLOE gave the best answer and MEI finished it FINALLY. I wanted to recover my gmail but it was attached to the squarespace domain website. No website no email in google. Gotta be patient and persistent which I have. It took weeks with different idiots sitting at a computer answering emails but this is the wave of our lazy ass future 100, 200, 500 years in the future unless AI blows humanity up as ML gets better with processing mega data and quantum computing.

There is no customer service by phone call , no genuine replies from emails (feels ai generated) , i bought two domains from two different emails didn’t work out , no help at all , so complicated!

The customer service and AI bot are terrible. There is no direct way to connect with a person to resolve an issue, which with more complex issues that are in an immediate need to be resolved, the support service is completely worthless. I intend to remove my domain hosting from Squarespace as soon as my current year of subscription that has been paid for has concluded.

Easy to use for newbies!Has been very enjoyable building with the help of ai!

Juan! Never got to personally thank him, but AI responses are irritating.
He sent screenshots, very simple for him and easy for non-tech people like me. Easy, simple and thank you Juan. I encourage Squarespace to have this option, as I did consider moving my business after the AI irritation

Very expensive for a clunky design that I found counterintuitive to update, should also include excellent customer service for the price, but was always talking to AI. I will certainly be rating poorly Squarespace on other platforms as well.

squarespace is always very helpful to the professional. top support of customers as well. and you talk with actual people who wanna help you indeed, real humans, not stupid ai

After 8 years on Square Online - whose website software was dated and broken and whose customer service was utterly abysmal - I gave up and moved my UK web store to Squarespace.

The experience so far has been like night and day. Their software is full of genuinely useful features not broken dead ends. Everything works well and the site looks far more professional.

But most importantly the customer service is a million times better. Genuinely thoughtful and proactive people and well trained AI. A true "Customer Success" attitude, Square could learn from it.