Squarespace Reviews 

My domain without the www was showing a browser security error even though all the settings looked right. The AI assistant went through a checklist but couldn’t reissue the certificate from chat. Once I got a real person, she checked the setup and generated a new certificate, and it was working the next day. Good support once I reached a human.

Clear and friendly follow-up. Never mind the Ai assistant, after being connected to human staff i was quickly and expertly helped.

The website builder is good but customer service is too reliant on AI. I found it very difficult to talk to a representative about a billing issue I was having.

Agent was super helpful and knew what they were talking about and very friendly. Solved my issue immediately. I much prefer to deal with real people than the AI chat bots - they are not super helpful.

The site is frustrating to use. I'm finding things aren't saving resulting in having to redo things and options are not as accessible. Most of them are there with some digging but I don't find it to be intuitive. The site itself is freezing and glitching at times giving me concern about what potential customers may experience. Even purchasing the plan with Google workspace was a bit confusing. It wasn't as clearly stated as it could have been how to go about checking out. At first it seems like you have to pay again. Then theres the AI component which is well advertised. It hasn't worked for me once. I did reach out to customer service but haven't recieved a response 🤷

There are options for customization and nice pre built templates so that's a nice aspect.
Overall if I could return my purchase I would.

Wow! This really is one of the worst pieces of software I have ever used. And I have used a lot in the last 30 years. So unintuitive and the templates are extremely restrictive. As soon as you want to do anything slightly unusual you need to start using custom code/snippets which needs a higher billing tier and coding skills.
This really is from a different era. Do yourself a favour, get an AI hooked up and just make a website from scratch and self host. Total control and so much more fluid process.

Supporting teams are very helpful and prompt action..but the verification of the domain took much worst than I thought earlier..with personal domain, no business..just a learning culture following all the youtube videos clip on squarespace , etc.. what else can i proof that I am the owner of the domain
According to the google Gemini AI has advised me not to proceed. Get a new domain from other service providers... just let go...
Thanks..

my experience was more of the same. Mostly AI. And when humans finally intervened, it was mostly pushing links and lengthy, jargon-filled articles that I had already attempted to digest. Very disappointed with the tech support for this long-time Squarespace user. 🙁

Squarespace is the most difficult website host I have ever experienced. The site is convoluted and frustrating. I wish Google had not transferred my sites to this company. Now I have to transfer them out to any web host cause they would all be better. I worry about them screwing up my transfer. Hate them.

I’m sure their AI agent will reply with some response that has nothing to do with their overall service being terrible. I’m sure the response will put blame on me instead of taking responsibility.

The expedited reply, and the personal reply. Somebody read it, explored the questions and available answers, and replayed. No - I hope - AI. Not necessarily the answers I'd hoped for on this particular issue, but answers, and knowledge is good.

STOP USING ONLY AI AND GET REAL PEOPLE. Unable to cancel my account and was unable to access. Had to then call my credit card to cancel all future transactions. Originally didn’t want to cancel my account, just needed help accessing - couldn’t get it, thanks AI- so then decided I’d want to cancel - but again unable to access to cancel and now I will be losing the website I took lots of time creating <3 thank u squarespace!

I can’t get my website up and going bc I can’t figure out the DNS settings and the netlify or railway instructions. The AI assistant is not helpful.

I set up this account for a holding company, and immediately all of my personal contact information went available.
Telemarketers started calling the next day. There were approximately 15 phone calls wanting to sell me this: "Help me build logos," blah, blah, blah. I was so disappointed.
I started trying to reach out to get this canceled. Sent emails, used AI in the system, not a single reply was sent to that account.

Pay attention. Don't use your personal cell phone number. Don't be dumb like me.
Customer service is obviously nonexistent.

They do want to review, though.

I enjoy Squarespace's sleek custom design, and integration of Commerce. It's very easy to sell on the platform, and they just recently integrated AI, which streamlines it even more. I haven't used the AI yet, and I hope we learn how to make data centers more sustainable and ethical.

Although the first solution wasn't helpful, a link led to a how-to page, and that's it. My issue was quickly escalated to a real person when I requested it- the real agent was someone who could actually investigate the issue. I appreciated chatting with a real person. Whenever an AI chatbot offers help, it is always something I've already tried. It never offers any direct action or solution to the problem. From now on, I will always just ask to speak to a real agent and avoid the AI chatbot. It's a waste of money.

I’m happy about the feature to prevent AI scraping (that’s a big one, thank you). In terms of the site customisation/colours - I would love to see more improvements in this area (a tutorial/walkthrough, for example, since there are new elements and it’s not clear which is what) rather than AI and the increase in price.

My problem was simple to correct-expired credit card. SS suspended my account so neither I nor SS could access. I felt like I was emailing AI and not a real person because nothing was resolved. A phone call would have been so easy. Why is your customer support so horrible?

Great customer service when you get a hold of a person instead of the AI-bot.

Few important things doesnt work at the moment, its always very frustrating to engage with AI help. I have one site at squarspace, its very rare down, price bit higher, and errors to many to recommend.

So far no workaround have been offered, but support have suggested to use 3. paty video provider since video doesnt work currently at Squarespace.

i would love to have better support. Even something like interactive AI support. and live chat support on weekends. Often i have to use Chat GPT to try to help me navigate the site and figure out how to use it because that sort of interactive "oh, you are looking at this, so try that" help is not there.