Squarespace Reviews 

Very grateful to the Squarespace team, the customer service is great and it is always appreciated to speak to a human and not an AI chat bot. The speedy responses and the solutions are so valuable.

I DID'NT KNOW THE SITE BUT EVERY ONE WORKED WITH ME UN TILL I STARTED GETTING THINGS GOING . NOW I CAN WORK ON WEEK ENDS WITH AI .GETTING THINGS DONE THANK YOU CECIL MASK

Although the process was handled via email, which certainly slowed things down, at every step of the way the support team was responsive. The AI assistants were helpful and when they had reached their limit they forwarded me to a human who was able to make the necessary changes. I much prefer being able to call someone, but even with that the support was still excellent.

I have been with Squarespace for approx. 4 years for our small business to host our website, about 2 years ago they took over our Domain from Google, we had auto renew set and figured all was good and it has been for the last 2 years. A month ago I started receiving what I thought was scam emails from someone pretending to be Squarespace due to spelling errors in the email ( I was wrong - they're just incompetent) Our Domain went down, our business emails stopped working and I contacted support immediately - I have opened several chats and emails to their AI support with NO response, no help at all. I messaged their Facebook page - again generic response. I have not even received an email address so that I can talk to a human and get help. They sent me an email on my private email address asking me to confirm I will still use them so I clicked on it, it told me my email address was not working (I mean duh.... they're the ones who have control of our domain and emails) so I tried to change my email so they could contact me to my private email - received an error message from their end. I am sitting here with all forms they say they need filled out completed and signed by a JP, the auDA has corrected any issues for us and made our domain completely compliant and Squarespace will still not respond.

Absolutely horrendous support especially in Australia (their live chat isn't manned until 4pm WA time!!!)

As a small business owner with 4 employees and a 7 figure turnover not having our business emails working for days is unacceptable. If the Australian Domain regulation service can contact me via phone in an hour after an enquiry and sort the issue within 2 hours of the initial enquiry surely a company like Squarespace should be able to help in the same timeframe!

Avoid at all costs, choose a website and Domain host that has their support details clearly listed.

The one problem which is not sorted is Email
There should be at least one email included with the d0main and subscription. Microsoft with poorley trained AI is impossible or at least very diffcult.
We have not started operating so ask again in a month!

I’ve spent weeks trying resolve a single issue with a domain. Each email reply from squarespace support is an AI bot or a new person. The problem is no closer to being resolved now almost a month after I first contacted support. Really disappointing.

When I needed to communicate with a human, I was connected to one immediately. She solved my problem quickly.

When I was building my Website, AI was very helpful.

If you think you’re never going to have a problem that is not solved by never needing to speak with anybody on the phone or their rules being changed in any way to meet your specific experience, then go with this company. If not, stay far far away. We’ve been trying for almost 5 months now to get into our business email which was linked through Square space to Google workspace. Our credit card was stolen so when we needed to go in and replace it, the password was forgotten. One of the weird circumstances is the person who we hired to manage it and the website as well as our social media moved out of the country and wasn’t answering our calls regarding login information. The only way to change the password was to log into the email See my problem? Unfortunately, I recovery email has not been set up.

Squarespace refused to give us access unless we were to share with them the most recent way in which we’ve paid for the service. I know it sounds odd, but we scoured every account that we have including bank accounts, PayPal, credit cards, etc., and could not find the new payment account that was being used. My husband did not recall changing it hence us thinking we needed to go in to the website to the first in the first place. When I did find something it was from the last credit card and the last transaction which at that time was less than 60 days old, but they refused it. They have been conversing with us regularly now for many months on the same email address that we sent them the original information from. Even though it’s a strange situation, I truly believe, especially after being a customer for 10 years and sharing with them that my husband has had health problems which at times affects his memory - that they should be able to figure out a way to confidently confirm identity rather than stick to their hard and fast rules that don’t apply to this oddity of a true situation. Our business has been damaged and I don’t care if they are an online company or not, not having a way to speak with someone to go through specifics, which are hard to put in writing is unacceptable. Because their product is overall very good, I don’t think they even care about their reviews and I don’t expect to hear from them or for them to do anything different than they already have with us, which is close to nothing. What I do want to do, however is warn anyone who is on the fence about using them that customer service is really just similar to AI. Even if it’s a person they’re only going to spit back at you what they’ve been fed and you’re not going to get personalized care if your circumstances don’t fit into their formula - ever.

Really great website hosting system. Lovely templates but also a lot of freedom when it comes to designing etc. However I wish there was a Klaviyo integration as I have to use 3rd party AI connectors at the moment which makes it a bit messy and requires much more work when you want to send emails post purchase or after someone signs up to the newsletter. Besides that, all great.

he company Squarespace Inc are CON ARTISTS hiding behind a website, phone numbers, chat lines (AI) and addresses all of which are non-responsive or nonexistent. The company who controls the fate of unwary businesses by holding them hostage because they control their domain name does everything in their power to avoid contact or remedying issues with their company.



Their website (1), their phone number or AI chat line (2) and even their registered agent Phoenix, Arizona address (3) is all just A SCAM.

(1) Despite being the registrar of our Domain (see whois.com) there website our domain cannot be found (ItNeedtobePerfect.com) as registered on there website. There is no way to remedy this and so we are held hostage.

(2) The phone number or AI Chat line they use sends you into an endless loop. Chat asks you if you would like to be connected to a live agent over and over and over. To no avail. The phone number sends you to their website. The website sends you to the endless chat loop.

(3) Even the address they use as a Registered Agent at 300 W Clarendon Avenue, Phoenix, AZ 85013 is not their office; it’s a shared office space. When you call the number of the managers of that office space (REGIS offices) they have no idea who Squarespace Inc is. So, as I said, this company is a con artist controlling the fate of unsuspecting business owners and with no remedy. Regus, 300 W Clarendon Ave 3rd Floor, Phoenix, AZ 85013 Phone: (855) 400-3575

It took way too many steps to be connected to a human for customer support. I don't want to talk to a computer or AI for specific questions and this incident unfortunately made me lose trust in Squarespace despite having been a consistent customer for over 14 years.

I think it is far more efficient for me to get someone else to make a website for me. I would have to spend too many hours deciphering what everything means. Not the most useful or efficient thing to do with my time.
I had a brief look at the AI offerings and if I were to use the AI suggestions it would still take me ages to figure out how to change all the things I want to change.

swift response by AI, when that didn't work, a swift response by a human, who fixed an erroneous domain assignment.

What i dislike is that there is no phone number to talk to a human being. The AI tried its best to help me with my 503 service error and so far it has not fixed it. Then i had a chat with someone and they tried. Finally, i had a chat with ChatGPT and after about an hour i was able to pull up my website to make some changes. I am hoping that i will not experience any more problems using Squarespace as my host.

The platform is being left behind massively. regarding AI website building and SEO optimisation.

Big problems in clashes with our custom code injection and even if every other platform checks the code Squarespace says it is our code fault not SQ fault. Result is blocks randomly shifting. I reset them, even check mobile, all fine, yeah?, And after doing work on some other blocks and not touching any that were just reset, guess what, blocks shifted again. This takes up unnecessary time. Time that could be moved elswhere.

If squarespace would be SEO optimizable we would not need to add custom code and our client's website would be easily findable for search engines.

And the fact that you do not have the simplest way to add a freakin table on to the website...I mean...again we need to use code. A code that SQ say clashes with our site structure.

The solution, you say, clean up any code. Guess what. Same thing. So i's Squarespace fault. The system does not work properly.

I am sick and tired of wasting time even on sending this feedback. Useless any way and you propably say, i'm incompetent and my code injection is clashing with squarespace. Leaving me where? No SEO optimised website that does not rank anywhere.

The actual human agent I spoke with was very helpful l. Please keep human employees- I was getting frustrated at first with the ai interface but the human i eventually reached helped me🙏🏽🌞

My experience gave me no answers that made any sense. Clearly your AI Customer Service isn't completely working correctly. It lead me down a circular path never answering my question.
Very frustrating. Your website is beautiful, but I will warn people what it is really like when something goes wrong.

I built a website on Squarespace but have been unable to get it to show on the domain that I provided. I added the nameservers to the 3rd party domain registrar where my domain name is registered. However, for several days my account showed that the transfer was in progress but never completed. In addition, my email accounts were inactive and I had to cancel the nameserver transfer on squarespace to restore the functioning of my emails. I tried getting into contact with someone at squarespace but I was never able to get in touch with a real person. The AI chat was not helpful and when I submitted the contact form it they just provided links to dense documents on the website. Currently the website is not functioning so I would appreciate it if someone at squarespace could walk me through the process to get it up on the web and ensure my email accounts are functioning.

Bad service you cannot talk to a live agent you have to chat an agent in another country that sound like
AI they repeat the same thing over and over
No help at all
Squarespace is a big scam
They took down my paid site put up an old site that said it expired and want more money
We're the he'll is my paid site
I am done with this scam company going to another company that has better customer service and doesn't rip you off

Never gotten back to me I’m very disappointed with this company and their website gives you the run around it never helps you solve the problem everything is ai and not a person