Solicitors Regulation Authority Reviews 406

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with the company's service and staff, often describing them as unhelpful and unwilling to investigate complaints thoroughly. Customers frequently felt that the company's priorities in handling complaints were misaligned. Reviewers also reported poor contact experiences and slow response times, with many stating that their emails went unanswered and that the overall process was inefficient. There's a strong consensus regarding concerns about the company's overall effectiveness and its ability to address professional conduct within the legal profession.

What people talk about most

Ethics

Customers consistently express disappointment with ethics, citing concerns about a lack of accountability and... See more

Service

Clients share negative opinions on service, consistently expressing disappointment and frustration. Many... See more

Customer communications

Customers had negative experiences with contact, expressing extreme dissatisfaction with how public inquiries... See more

Response time

Users describe negative interactions with response times. Many customers report that the company is slow with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Monsters from hell. They deserve no stars. This is a waste of public service and money. Every single one of them are racist, thieves , bullies and evil. All of them are cowards. They are scared o... See more

Rated 1 out of 5 stars

I agree with other reviewers about their service. They are a waste of public money. I hope the government gets rid of them. In their response about Haworth & Gallagher solicitors they said the brea... See more

Rated 1 out of 5 stars

Absolutely corrupt organisation, completely unfit for purpose and should be disbanded urgently. Protecting corrupt and lying so called legal professionals. 2 complaints, was both advised by my KC they... See more

Rated 1 out of 5 stars

A complete waste of time. They don’t uphold the reputation of solicitors as they don’t investigate the bad one’s just suggest you get in touch with the legal ombudsman. I didn’t expect much as they ar... See more


Company details

  1. Legal Services & Government

Information provided by various external sources

The Solicitors Regulation Authority (SRA) regulates solicitors in England and Wales. Report a solicitor, check a solicitor's record or learn what to expect from your solicitor. Protecting consumers of legal services


Contact info

1.1

Bad

TrustScore 1 out of 5

406 reviews

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Rated 1 out of 5 stars

found another useless organisation…

Just found another useless organisation who never support the public and this organisation needs to be investigated on its malpractice !! This organisation allows the solicitors to do as they please as the do not even their own policy’s or procedures . Let alone help the public !!

July 3, 2023
Unprompted review
Rated 1 out of 5 stars

Fraud by false representation

Fraud by false representation

Like others on this site I have had to put a 1 star rating in order to give a review when in reality, I would give no stars whatsoever.

I have worked in the law sector for nearly 50 years, latterly in a criminal firm of Solicitors in Hull, John Robinson and Co. I worked there for about 12 or more years and had great respect for my ex-employers, there being 3 partners in total. My employers employed the wife of one of the partners who is a police station representative (Rep). A rep attends police station when clients are arrested. It became apparent to several staff members that this rep had fraudulently created criminal files for both a pre-existing client and a fictitious client. Those files were then submitted to the Legal Aid Agency and subsequently paid. We reported her wrongdoing, provided evidence and at that time the Police Station involved confirmed they had no details whatsoever of any of the police station attendances thereby proving our allegations. John Robinson and Co. Hull is a very small firm, about 9 employees and the firm dismissed me because I would not let the matter drop and that I insisted that my employer's wife had committed a crime. I lost my financial stability 3 years before I was due to retire and my employer's wife spread malicious rumours about me to both the police and barristers in order to cover her wrongdoing.

I reported this female to the SRA and provided a mammoth amount of documentary proof, evidence and explained the protocol in police stations not realising that the SRA staff had no knowledge or experience of the same. I could also offer statements from police officers and a retired Police Chief Inspector of Humberside Police who were in no doubt these police station interviews did not take place.

The SRA investigator assigned did a totally botched and flawed investigation and even quoted a written statement I made but changed the narrative of that statement to accord with the result she had come to that the firm and the employer's wife did not have a case to answer. Again I have the documentary evidence.

After a review and several more SRA becoming involved, the SRA concluded they could not re-open the case because they had told the perpetrator that she was in the clear initially. By this time the Police force had been contacted by the SRA 3 times and the SRA have it in writing that the SY Police have no details, information, taped interviews, CCTV, logs whatsoever relating to these clients. The rep even went as far as giving the pre-existing client a Caution for cannabis which would feature forever on the PNC (Police National Computer). Again the SY Police indicated no such log existed.

The SRA apologised to me saying they will go forward and hope to do things better in the future as if that rights their appalling and woeful investigation.

I am furious that the SRA are not accountable to anybody and I paid the ultimate price for my honesty and integrity in a situation where the offender is still gainfully employed in her husband's firm and the irony in all this is that this is a criminal firm of Solicitors.

If I had not reported her wrongdoing and it became apparent to the SRA both what she had done and that I knew about it, I would have been seen to be complicit in covering up her criminal behaviour and punished accordingly. How on earth is this fair when in reality, the SRA's stringent Rules and Regulations does not give those employed in the law sector a choice but to disclose any wrongdoing whatsoever.

There is no doubt the SRA are not fit for purpose judging by my case and the many others on this site.

March 31, 2023
Unprompted review
Rated 1 out of 5 stars

Car Park Sharks…

I have an issue with this DCB Legal solicitors, working for what I call this new Car Park Sharks.
They taking me to court, rightly or wrongly, on behalf of a Retail Car Park,
When i called them. They treating me with court, then start patronising me by saying it's better to pay then going court, regardless of me talling them the resons or the trouble that i have faced on the day that I have passed 3 hours free parking. this organization reminded me of Loan Sharks, and wanted to sharing my experience.
New Car Park Sharks.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

Minus 1

Minus 1! An organisation that protects its subscribers, not the public. Solicitor incorrectly completed my CICA claim form, having an affect on the outcome of my case. SRA confirm Solicitor has now educated himself/his firm so won't happen again. No recourse for me, his Client. CPS Leeds wrote a whole paragraph, in their 3rd and final rejection of my case for prosecution, on how my CICA claim form was contradictory to my police video interview. No s**t Sherlock! No action taken against Solicitor...

July 25, 2023
Unprompted review
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Rated 1 out of 5 stars

The SRA do not actively investigate

The SRA do not investigate solicitor dishonesty/lack of integrity. After triaging three reports which i submitted, I was told by the SRA investigation team that they do not investigate and do not take regulatory action unless they are presented with more substantial evidence.

Further evidence can only be accessed by the SRA in their regulatory capacity as it is held by the solicitor who features in the reports.

This is disappointing, as the SRA website led me to understand that they took suspected dishonesty seriously.

November 22, 2022
Unprompted review
Rated 1 out of 5 stars

Open email 30/6/23 to SRA

Open email 30/6/23 to SRA

Thank you for your complete page of nonsense & fob offs.

Would you now provide details of what 'Other sources' the information I requested can be found from.

The unlawful admin building calling themselves Chester county 'court' were my first go to source for providing the full name of this contracted basic solicitor who their for profit corporation give the job title of 'judge' for the day, As you will be very aware no such person with the name of 'Bates' exists on the Law Societies list of actual judges.

As i need to take legal action against this Bates man or woman then a full name is required, Chester couty 'court' have refused to supply & are therefore perverting the course of justice.

It appears this Bates character is impersonating a lawful 'judge' , very serious criminal offence carrying a severe custodial sentence.

I entrust you will now supply the information i have requested as it would be nice to leave at least a 2* review of the SRA on Trustpilot, you only seem to have 1* reviews.

Could I also ask when was the last time the SRA were audited to check you are performing the image you portray to an acceptable standard ? I feel this is of public interest.

You also appear to still not have answered my formal provable allegations of the criminal offences of Fraud, Perjury & bullying (coercion) of own client, submitted to yourselves on 22/12/22 against PROXIMO solicitors (Chester), solicitors Amy Jane Skelly & Stephen John Morse.

Sincerely

Lee : gilliland

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

Incredible ignorance

Phoned SRA today and was met with the most incredible ignorance about the Law. As someone below said: "Sue your solicitor in the small claims court. You can sue for professional negligence for up to £10,000. Most of time they won’t defend it as its not worth their time. They settle out of court." Good luck.

June 14, 2023
Unprompted review
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Rated 1 out of 5 stars

Fraudulent SRA Cash Cow

Fraudulent and state sponsored operation.
We had an issue with a Leeds based lawyer called LCF Law.
We sent our info to the SRA for them to investigate.
It did not take long for us to realise the SRA was not there for the consumers.
The SRA “investigator” is supposed to be fully impartial but we can report this is absolutely not the case.
We had very good evidence of wrongful actions against LCF Law and this guy from SRA ignored everything.
Instead the SRA concluded using their beliefs and opinions and to hell with the consumers evidence.
The SRA provided zero evidence to conclude against us. This is what they do….this is what they’ve been allowed to do….against UK Consumers.
Do Not feed the SRA….they are not worth anyones time.
A cash cow with 100% Bad reviews…..thats worth thinking about for a moment.
Zero stars would have been more appropriate.
Consumers are meant to have zero chance of success with yet another time wasting exercise.

May 30, 2023
Unprompted review
Rated 1 out of 5 stars

The SRA exists to fob off well founded complaints about solicitors, even one who refuses to explain what became of almost £60,000 from my father’s estate. The SRA is a solicitor's best friend.

The SRA also refuses to investigate even this, because the SRA is funded mostly by .... UK solicitors!! I have sent to the SRA proof that verifies my complaints about Mr K. The SRA also refuses to investigate Mr K's deliberate failure to disclose to HMRC almost £20,000 received by the "favoured" heir. He omitted this large cash gift on his IHT403/3 form which, I believe, was evidence of dishonesty. Supposedly, the SRA investigates all allegations of dishonesty, but that is not true! They simply refuse to investigate.
The SRA also refused to ask Mr K why he lied to me regarding when he obtained the cash from one of late father's bank accounts.
My father died in March 2021. Mr K has, for almost two years, refused to send me the two main, large bank statements for 2020 and 2021 that my father owned when he died - except for the closing statements which showed almost zero activity.
Also, Mr K UNDERSTATED my father's two Barclays accounts balances by more than £22,000 - according to the *official Barclays statements*which, obviously, are the CORRECT balances. Mr K used a secretive, non-UK SIX DIGIT account to hold the £60,000 of Barclays cash. Why would an executor *understate* bank balances? I can think of only one reason. Dishonesty.
Also, utterly improperly, Mr K asked just one of the other three heirs to meet with him privately to finalise the IHT forms! But I, with a far larger share of the estate, was not even asked to take part!
I currently live abroad, but a Whatsapp, Skype, Zoom etc video call would have sufficed. I was not informed of said "meeting with J****" until after it had ENDED! This was outrageous and dishonest.
Regarding another of my father's UK bank accounts, all six pages of transactions were redacted, presumably all debithus the closing balance was meaningless.

Mr K was unable to ascertain the position regarding my late mother's domicile status, because he didn't even try to find out. Fortunately, I contacted an accountant friend of mine, which saved all 4 heirs a lot of tax. My friend found the solution in about an hour. Yet again, Mr K was utterly useless.
Also, Mr K allowed two other heirs to enter my father's flat before and after my father had died.

I was unable to travel to London due to the severe restrictions throughout most of 2020 and 2021.
Also, Mr K was supposedly obliged to preserve and protect the estate, BUT he allowed another heir to obtain a highly suspect deathbed FURTHER £40,000 gift to another heir, in addition to her share of the WILL. Mr K opted not to prepare said Deed of Gift, but he tolerated ANOTHER, outside solicitor drafting the Deed of Gift. Outrageous! My father died a few days later. My father never had any prior dealings with said outside solicitor, but my sister had.
It was my sister, the sole benefactor of this SURPRISE gift, who instructed this outside solicitor. At the time, my father was at death's door and was taking large doses of MORPHINE to reduce his severe terminal pain from multi-organ cancer.
Also, Mr K tolerated another heir, "J***a", when she tried to extort monies from me. Her text to me, via Whatsapp, was most explicit. Unless I agreed to her absurd, zero evidence claim, I would have to contact my former wife and have some non-existent jewelry that my former wife NEVER RECEIVED FROM MY FATHER. "J****" was then a newly admitted solicitor, but she had no power to alter the Will. Only Mr K could have done that.
With, surely, Mr K's consent, J**** texted to me that if I refused to comply with her outrageous, bogus demands, my share of the estate would be reduced.
But only Mr K could do that, not an heir.

There is much more, all documented. But the two villains remain:
1. the useless SRA who refused to investigate ANY of my documented, emailed complaints about Mr K and
2: Mr K, the sole executor, who also THREATENED ME, BASELESSLY, via an email which I still have.
The SRA recently ensured that a newly qualified solicitor would be struck off for evading about £450 of train fares. BUT, regarding Mr K's repeated refusals to:
1. explain what became of nearly £60,000 of estate cash, no problem there!
2. sanction Mr K for declining to report £20,000 of taxable cash on HIS HANDWRITTEN IHT403/3 form regarding gifts to heirs to HMRC, no problem there either!
The SRA has now blocked my further emails.
And, Mr K still refuses to explain his use of a mysterious, SIX DIGIT 232453 bank account to hide 60,000 pounds.
The Law Society ALSO exists to aid, assist and represent the interests of UK solicitors. The Law Society was thus also utterly useless.
And, Mr K lied to me regarding when he obtained the cash from another estate bank account.
Mr K also never explained why he improperly omitted to disclose to HMRC nearly 20,000 pounds to the same relative. The form is IHT403/3 - gifts.
All 20,000 pounds was fully taxable.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Corrupt

Need I write a review given all these comments. Date of experience take your pick I have had many.

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

Legalised racketeering/extortion organisation

A solicitor has presented fraudulent legal documents to HMRC, SRA and Ombudsman, nothing Legal about Ombudsman to the sum of £120,000 and stolen £90,000 from the client account on the back of these fraudulent documents. These legal documents are my grandmothers death statement, probate forms and oath. The SRA are a legalised racketeering/extortion organisation, you must pay us and we will protect you, aiding and abetting, preventing the course of justice with the full support of Action Fraud and my extremely good evidence proves this. I have invoices and voice recordings of these fraudsters telling us that these documents are fraudulent and still the SRA and Action Fraud are denying this extremely good evidence. I also have a incriminating decision from a Ombudsman investigator who originally said in her decision that the full £90,000 should be returned and that there is no evidence to prove that this money was owed. All this solicitor had to do was object to this decision and £90,000 was reduced back down to £50,000 leaving this solicitor with a nice £40,000 bonus for his crimes and there’s nothing I can do about it. I have already wasted £17,500 on legal advice and help. He has not provided any evidence, he just said I made a mistake on my ledgers yet my invoices prove there was no mistake. I have recorded all my telephone conversations with the so called SRA investigators, 7 in all, that prove they are aiding and abetting criminals and preventing the course of justice that I have presented to Action Fraud and they too cover for the SRA and solicitor’s. I cannot even find a solicitor that will help me prosecute another solicitor. I have gone through all the complaints procedures and so called independent reviews and they all stick together. Even the National Crime Agency or Ministry of Justice?? will do nothing about this. I have also reported this and sent my extremely good evidence to more than 30 MP’s and 30 Lords and Baroness and I hit a wall of silence, corruption to the core. I will continue my fight until something is done about this,my evidence is just too good to be denied for ever. We are all not just victims of crime and wrong doing we are all victims of miscarriages of justice. Wish me luck.
Record all your telephone conversations with these SRA criminals, not that it’s likely to do any good.

May 24, 2023
Unprompted review
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Rated 1 out of 5 stars

Don’t waste your time with them.

Don’t waste your time with them.
The SRA refused to investigate or even consider my evidence. Many of the investigators are ex MET police! Why are the defending solicitors?
Sue your solicitor in the small claims court. You can sue for professional negligence for up to £10,000. Most of time they won’t defend it as its not worth their time. They settle out of court.
Best of luck.

June 10, 2022
Unprompted review
Rated 1 out of 5 stars

Atrocious organization

Atrocious organization: inefficient, inept, slow, useless. If you have had a problem with a UK solicitor, the SRA are very unlikely to help you with it. There are several petitions to reform or scrap the SRA, rightly so in my view; they (the SRA) are completely useless in my experience.

May 4, 2022
Unprompted review
Rated 1 out of 5 stars

Chums of a feather.

Made a complaint re a solicitor telling direct and blatent lies in writing. "Just an error" say the SRA . Complained to their complaints team , been over a month heard nothing.

March 15, 2023
Unprompted review
Rated 1 out of 5 stars

There to protect dishonest Solicitors and Law Firms

No matter how strong your pieces of evidence are to instigate an investigation - the way they operate and decide what to investigate basically makes dishonest Solicitors and Law Firms bullet proof.

E.g. they won't investigate a matter that is not part of a wider pattern (since when do right and wrong depend on quantity? Oh, and no matter if the Annual Stats of the Legal Ombudsman contradict them).

If you query the rationale behind their decision, they will dodge your questions and provide a copy-paste answer that has nothing to do with what you asked.

Frustrating and part of the problem, rather than the problem solvers they claim to be, how many other 1 star reviews do they need before someone serious starts to investigate THEM?

March 30, 2023
Unprompted review
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Rated 1 out of 5 stars

Very poor service offered by the SRA

Very poor service offered by the SRA. It is quite concerning. On the phone for 6 hours with someone telling me the same thing and the issue with my account was still not sorted out. I was told it would be fixed manually on the next day. Nothing was fixed. I drove from Cambridge to the Birmingham offices in a snow storm just to be told something else. I applied for a very simple SQE2 exemption and the response time could be up to 6 months?The service offering to users is non existent. However.....now that I have looked at SRA employee reviews I can understand why this is so....As an employer the SRA only achieved 3.6/5

March 8, 2023
Unprompted review
Rated 1 out of 5 stars

worrying.

worrying.
The head Paul Philp of the SRA gave an interview to City Am on the 3rd February 2023. Reading the shocking reviews ,yet to see any evidence of any change. The SRA needs to be accountable or disbanded forthwith . The bad rating on Trust Pilot speaks volumes

March 14, 2023
Unprompted review
Rated 1 out of 5 stars

court system…

The SRA are absolutely useless and allow solicitors to act however they see fit. The legal Ombudsman are the same. They both support their fellow solicitors and when it boils down to the complaints they will say anything and change story’s and documents to suit them. Even when a judge has said on a court transcripts and it written in black-and-white that they are dishonest they say that’s not good enough because it only effects you and not the wider public. The fact that solicitors are protected by the SRA via Insurance policies and then give the SRA payouts to protect their integrity and to keep their good name says it all.
I believe there should be a reform and none solicitors who are specifically trained to deal with this. Fraud should be specially trained to govern them all. I mean they are Literally friends being governing by friends and the wider public are now standing together and saying enough.
The minimum wage is just over £10 an hour And we’ve got solicitors charging us £240 - 400 an hour and for what. To end up with a massive made up bill at the end that you weren’t expecting to get because you wasn’t correctly advised.

Please See this post and read it in full it’s shocking to know that there are solicitors that are in it together to gain and support one another and then they boast about it when someone is vulnerable.

Kerry Underwood
MCKENZIE FRIENDS: AN ABSURD DECISION
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kerryunderwood

In Ravenscroft v Canal and River Trust [2016] EWHC 2282 (Ch)

Chief Master Marsh gave guidance in relation to McKenzie Friends.

He stated that the starting point was to consider whether the applicant reasonably needed such assistance. If so the scope of that assistance should be determined and that required consideration of the applicant’s personal position, the context in which the application was made, the principles in the overriding objective and the guidance in Practice Notes: McKenzie Friends: Civil and Family Courts [2010] 1 WRL 1881.

Here the Master held that it was appropriate to appoint a McKenzie Friend and for him to have rights of advocacy, but that is “an exceptional course of action… only justified by exceptional circumstances”.

The Master said that the permission was not open-ended and could be withdrawn at any time if it was abused or if the McKenzie Friend sought to delay the conduct of the trial.

Here the claimant had difficulty in understanding written material, as well as the technical nature of the case and thus it was reasonable for him to call on assistance. The McKenzie Friend proposed to act free of charge and had already won a similar case when representing himself.

However the McKenzie Friend also had a number of unmet costs orders against him, including ones in favour of the defendant here.

Comment

An absurd decision that comes very close to saying that anyone who needs representation can choose anyone and does not need to have a lawyer.

This representative has ignored costs orders against him and thus can represent people in court but treat court orders that he does not like with impunity.

Such conduct by a solicitor would result in automatic suspension and subsequent striking off.

Here the Master was influenced by the fact that the McKenzie Friend had helped draft the proceedings etc. and that the claim “is in a reasonable shape” and that “my impression of Mr Moore from the three hearings when he has appeared in front of me is that he is capable of acting in a measured and helpful way.”

The logic of this is that if I illegally prescribe medication but it works, then having acted illegally, but reasonably successfully, as a non-qualified doctor, I should be allowed to conduct major surgery. If anyone may now appear as an advocate in a full High Court trial, which this case will be, where the Master accepted that it involved an issue of “real public importance” then what is the point of being a barrister or a solicitor?

Why train? Why qualify? Why insure? Why obey court orders? Why obey the law?

So anyone can now appear in court and ignore court orders as they want.

There will be hearingless Briggs courts. I suppose that stops the problem of McKenzie Friends.

This attitude will lead to the decline of the courts, the rule of law and everyone involved in it.

It is likely to lead to a shortage of lawyers seeking judicial appointments at the sharp end – that is as Deputy District Judges.

Why not just let the courts fall down as well? Saves a few bob.

March 3, 2023
Unprompted review

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