SSE Energy Services 

Thank you to Mark, A helpful and friendly customer care expert; a real human being, and a star (actually a 5 star) who made a real effort to sort out the mess our billing and accounts had been in, not to mention a meter which had been broken for years, which he made sure was replaced super quick.

I had the very worst experience with SSE and they moved me to ovo recently, transferring estimated balance to them. All I believe I'm owing is around £350-400 but they gave an estimate of £636.Every time i called, they would say i should hold on for them to transfer me to final bil, then they would cut the call. This happens in AB11 5PL. Please,sse is not reliable at all. Thanks Emmanuel

The call would have scored 5 but for the long wait to get through

Worst customer service team I have ever spoken to won’t let me close my account and charging me extortionate amounts onto my bill for someone who’s not been living there. Woman rudely put the phone down on me and when I called back they apparently lost all my details and couldn’t see my name under my partners account that has been on there for nearly 2 years never had a problem calling up before where they couldn’t locate my details. They then refused to speak to me and now I’m left paying a bill in a house I don’t live in becuase they will not close my account. Avoid these people.

Possibly the worst electricity company in the world …. Even worse than Npower.
I’m ashamed of this Scottish company .
Customer service usually wait around an hour to speak to someone .
Staff poorly trained .
Don’t know what they are doing , get transferred then cut off and back to the start again.
Two separate advisors told me overcharged money over £500 had been actioned to be returned and it had not been.
Moved out of that property -
Although I and the property management company separately gave SSE the final reading when moving out , they still used an estimate , overcharging still more by over £100 it took 3 calls get that reading actually put into the system .
Spent probably around 2 days in total calling SSE.
The account has moved over to OVO , and all the money that should have been refunded has been sent to Ovo
Very very poor customer service , obviously outsourced on the cheap . Avoid this company at all costs

I don't understand whose bill I'm paying. The bill is being just doubled and tripled from my actual usage. Whats the use of installation of a smart meter?? I have literally paid more than 130 pounds for a time the flat was not being used. This is taking money from general customers to make company profit!!!

If I could give a minus rating I would and don’t believe there will be a negative number to express how dissatisfied I am with this company. Hands down the worst company I have ever had the displeasure of dealing with. The staff are beyond incompetent and never resolve the issues at hand. They pluck figures for bills from literal thin air, they are incapable of sticking to agreements and their customer service is beyond awful. The only thing this company is good at is causing stress and anxiety!

I had to go to Ombudsman to stop them from scamming me for over £3000 they wanted to overcharge me. After they were forced to re do the calculation it turned out it’s them who owes me money (over £600). It has been nearly a year and they are ignoring the Ombudsman decision, never paid me what they owe and they even sent a debt collection agency after me.

Trust me if I could give minus stars i would absolutely awful service.
I called because I was unable to top-up my electric key in-store due to an error with the key. 3-4 days for a new key as no stores in my area have a key avaliable for pick up. They will not send an engineer until the money on meter falls below a pound. Despite the fact that I said we have medical equipment which requires our electricity.
I have disabled mother and a young child with special needs and thier advice from Denise was to go somewhere warm overnight and call them back in the morning. Where are we supposed to go this is our home. Appauled. Our household was registered a couple years ago as a priority household due our disabilities. Disgusted.
Don't get me started on length of wait on the phone and being hung up on. They took my number and didn't attempt to call back.

Extremely unacceptable conduct from the company and behaviour from the staff. They have billed me for a huge amount for a faulty meter that has been raised several times before, and they have failed to do anything about. On calling the customer service, they offered no explanation and just said you have to pay, so call back when you are ready to pay!! Seems like you have no right to even know why you are billed twice for something you have already paid and the account has been closed months ago.
On another try to speak to a customer service representative, they said The company is going to merge with OVO in one month and therefore we don’t provide you with any customer service.

Tried twice to get the email to their customer service so I can raise a complaint, one time they audaciously hung up on me and the next time actively avoided giving any email address!!
The email on their website is not a valid address! I don’t know how this can be possible for an energy supplier to 5million people not to provide a valid way of contacting their customer service to receive complaints!
Literally the worst customer service I’ve ever received by far!
Just because they know the company is closing in less than a month, they take the right to treat you like this and don’t offer any explanation. But they can still take your money.

Very very bad customer service.
Very very frustrating and extremely Expensive (OVO/SSE)
I had smart pay as go Meter and I regularly top up but SSE or OVO sent me electric bills asking to pay over £200.
Spoke to customer service multiple times and kept transferring my phone from 1 departments to another:
Explained that my meter is pay as go/prepaid and I have receipts of each and every transaction for tops WHY would you send me a monthly bill for,

I did not even move in this house physically yet because waited to be furniture.

after spending hours the customer service lady okay is there anything else I can help you with apart from £200 because it’s your balance and pay it,
Do not go to this Scam company.

Had an awful time dealing with SSE after moving into a property that were with them previously, spent hours on hold trying to get through only to then get hung up on and have to wait again, then the connection was horrid and difficult to understand to get the issue sorted, operations didn't have the knowledge or experience in identifying prepayment mode Vs monthly but we're happy to take my payment for a monthly when it wasn't set up as such. Would avoid .

All I want to do is to remove the 3 remaining personal items from my SSE account and finally, (after much hassles), remove the account completely so that if I then try to log on to the account, it tells me the account no longer exists, (or words to that effect). The 3 items are my surname, my email address and my password. I have been told many times the account is closed. If that is the case, how come I can still log on to it?

Operator was efficient and was eager to assist. We could not resolve my enquiry today but he has advised me of next steps i should take to resolve the matter

Worse customer service ever . I called today at 2.46pm spoke to a very rude male who had no phone manners. Answers the phone and says “what” can I asked can u introduce urself pls , he puts the phone down. This is a scam company stay away ppl!!

I phoned raising complaint that adjustment had been made to increase my bill from the changeover from SSE. Thankfully was phoned by complaints team within 4 days and was resolved with amount being written off. Mark was very professional and very understanding.
Full marks to him

One star that’s been polite, Absolute disgrace!!! I hope you actually get called out properly on how you have treated you’re customers.. please tell me how iv been on smart meters/pay as you go meters since been with you etc.. and always been in credit and told you my readings by phone regularly and iv asked every time if I owe you anything and you tell me every time NO to now me moving to OVO and them saying I have a magical dedt with yourselfs SSE that’s just all a sudden appeared? That’s followed throw to OVO… something smells fishy here and apparently you doing this to everyone once they move over to OVO not just me iv seen it happen to a lot of people on the complaints page on Facebook. Iv been a loyal customer to yourselfs for 10 years and never ever been in dedt and my meters have never gone into dedt and this is how you treat us? absolutely disgusting. People can’t afford your made up fabricated final bills. The is a cost of living crisis and this is the time you want to rinse people when they don’t owe you anything and at their most vulnerable when comes to finances. So glad iv moved to octopus and I tell you what OVO are losing a lot of customers to octopus because you losing trust in your own customers. I ain’t paying you nothing with this “fake dedt” of yours iv always been up to date on my payments. Shame you not up to date on you’re loyalty. I have pictures of my meter readings dating a good while back now where iv been taking them weekly.. I also have emails from you’re staff saying I don’t owe anything on my meters so let’s see how far you get with taking money that’s not yours. You won’t be bullying me that’s for sure! Save the trees and keep you’re unnecessary letters to you’re self because they won’t be opened and will just be binned.

The customer service is so bad, even the email address doesn't work!!!!!
Pathetic money grabbing reprobates.

SSE rates for small businesses and that includes residents associations and residential property managers are appallingly high. Standing charge at 162.29p per day and electricity at 56.3p per KWh unit. Sadly this info is not well publicised. We changed to Octopus Energy where the tariff rates are less than half of the SSE ones.