SSE Energy Services 

Moved into a new rental. It had debt on the meter I called and said I am a new tenant and shouldn't have to pay the debt. They gave me a code to take to the shop that would wipe the debt. It didn't. Now we've paid off the debt and they are refusing to let us change companies. The customer service is the worst I've ever dealt with totally rude and when you explain something to you they conveniently say that the line broke up.
If you are thinking of switching over to these DONT

What a shambles, they said to give them a phone call on my last review and they'll endeavour to sort it out. I phoned them today and they initially hung up on me, then when I phoned back they placed me on hold, only to be transferred to another person where I had to go through security again, then was told there was nothing that could be done and it was my fault, even though on their notes they realised I had been issued cancelled vouchers! don't believe a word of their responses, they are pure lip service - trying to falsely advertise what they won't do for you! LIARS AND THE WORST COSTOMER SERVICES EVER!

I spoke to Jordan on the 4th August to close my account, because I had moved into a nursing home, none of this information was passed over OVO, with a final meter reading
Disgusting customer service

The only way to get through to this company is to communicate via ombudsman. I spent over a year of trying to resolve on going electricity and gas meter issues at our flat, issues which made it difficult for us from pursuing other suppliers. Bottom line is customer service is awful- which is generous- it’s something out of Kafka. Every phone call starts with them not knowing if your account has ported to Ovo- so you’re shuttled between SSE and ovo endlessly. Once you’re through and explain your issue you’re shuffled between teams, getting different answers from different people. Sometimes the call just drops while you’re on hold and you have to start the ordeal again. I have made so many phone calls and no one seems to know what they’re doing. In their promise to customers they say that a manger will get back you in 24 hours if your request this- this never happens. I have been minimised to tears on the phone out of sheer frustration and the ineptitude you have to deal with. The hold music is enough to make my stomach turn. You ask for something to happen like a mode change on a meter and it never happens. I’m owed money for compensation and even there are endless delays. My one resounding advice is go with any other supplier- life will be so much better. And if you do have problems go straight to the ombudsman- don’t wait.

Disgusting costumer service😡😡😡
Smart meter that doesn't work,you top it up and money just dissappear.
People talk over you,don't let you speak, don't listen,just repeat lines they've learnt (like robots) .
So rude, sarcastic, awful people .
They don't try helping you.
Say they'll do something and they don't....absolute nightmare and mess.Online chat is a joke and ringing them even worse,keep switching you to different people as they don't know what they're doing.....avoid them EVERYONE

I recently had the unfortunate experience of dealing with SSE Energy Services, and I must say that it was a complete letdown. From start to finish, their service was nothing short of a nightmare.

First and foremost, their customer service was abysmal. I encountered unhelpful representatives who seemed disinterested in addressing my concerns. Trying to get a simple query resolved turned into a lengthy ordeal, with no clear resolution in sight.

Not only did they fail in providing adequate customer support, but their billing system was also a mess. I received inconsistent and confusing bills, which left me questioning the accuracy of their charges. It's frustrating to have to chase after a company just to get a clear picture of my own expenses.

Perhaps the most disappointing aspect of my interaction with SSE Energy Services was the complete lack of accountability for their shortcomings. There was no genuine effort to rectify the issues I faced, and it felt like my concerns were falling on deaf ears.

All in all, my experience with SSE Energy Services was riddled with frustration, disappointment, and a total lack of professionalism. I would strongly advise anyone considering their services to think twice and explore other options. This company's subpar service and lack of customer care have left a lasting negative impression, and I will certainly be looking elsewhere for my energy needs in the future

Not helpful, frustrated me with huge bills, I have to pay a bill of almost 3000pounds just a year of moving to the UK

Couldn't be worse. Useless, inefficient, disorganised, not interested in improving their services. 6 transfers to get through to the right person on calls. No feedback in their system to even check that the jobs being booked are completed!

Wish I could give no stars the worst I’ve ever had I’ve changed over and you closed my account and my final bill came not happy got told you underestimated me so know I’m having to pay over a grand for something that’s not my fault my account was never updated but none of you can do anything now what a joke you are and when I phoned up collect team she said I don’t care if I’m crying not very good service you have given me anxiety had panic attacks

never used a more poorly run company. 6 months of missed appointments faulty products and poor customer service. staff are friendly and polite when you finally manage to get through then they couldn’t find my account then tell me ive been switched to ovo then ovo tell me it’s sse. have gone back to british gas

A Never-Ending Nightmare I’d give Zero Stars if I Could!

I cannot express my frustration enough with SSE For three agonizing months, my family and I have been without electricity. Countless hours on hold and in chat rooms, all in vain. I've had to move in with family, disrupting our lives further. Despite paying for a pay-as-you-go meter, my payments aren't registered, and promises of help remain empty. If possible, I'd give zero stars. Avoid this company at all costs!

Having been almost ran over on a pavement by one of their clowns, two weeks after contacting the company, I still haven't heard a word back from them!

WORST ENERGY SUPPLIER

Well, where do I start……?

When my tenant left my property, SSE under no instruction from myself or my tenant set up an account in my name. They did this even though I had commissioned British Gas (the best supplier) to be my energy supplier. They then proceeded to attempt to bill me for energy used, they have been sending correspondence to an old address, even though they acknowledge I had updated my details previously whilst dealing with this saga.
This has been ongoing for over a year, I have now got a bill for which they want to charge me for what looks like over 1100KWH over 39 days, so in context that’s more than boiling a kettle all day, everyday for the 39days! They have no proof of this usage, they had no instruction to open this account, yet they have dreamt up an illogical bill and have no ability to take or absorb any level of defence or criticism! I am left a situation with legal action looming or payment of an inflated bill to comply SSEs incompetence.

SSE have caused me nothing but hassle, they do not speak to me, they have no answers, they have the audacity to hang up on me, they have no structure in place to allow for a complaint to be handled effectively.

They are simply put l, the WORST energy supplier available in the UK!

I would never ever recommend anybody use this appalling excuse for a company!

Didn’t even want to give 1 star let alone 5 I’ve had no gas and electric for 2 months called them 20 times but no one has actually attempted to help me I’ve got bad vision and I’m also disabled I have moved back in with my mum so I’m paying rent for nothing terrible customer service today is a Saturday I called three times and some how spoken to the same person three times I got slightly angry so I asked to be put through to someone else but the women hung up on me. I’m really disappointed with this company.

There should be a zero star or even minus stars. Had an ongoing complaint for over 6 months. I’ve spent hours and really do mean hours on the phone, I’ve complained by email, I’ve ask for call backs from managers which never happen. I’ve been a customer for over ten years and this in my opinion is the worst company you could get involved with.

DO NOT USE SSE AIRTRICITY

SSE Airtricity took €431.98 from my bank account on 5th July 2023. Upon questioning the charge later that day I was informed it was a clerical error and that the money would be returned to me by 12th July at the latest, this unfortunately turned out to be the first of many untruths told by their customer service team and a month later I am still waiting to be reimbursed. I have been in touch with the SSE Customer Service, Billing and the Technical teams on no less than five separate occasions via phone which have totaled at over 2 hours in call time.

If anyone from SSE is reading this please acknowledge my recent calls and emails, I am not looking to play the blame game, I simply want to recover the €431.98 taken on 5th July and for us to part ways on the best terms possible. To those considering using SSE Airtricity as their energy provider please do not be seduced by lower prices than the competiton, I have faced a tough month after the funds were taken from my account and have a young family, it is not worth it.

Called on 12 July after have been call before for a Credit on gas top up of £200.
After one hour of phone call waiting to be transfered to the right departament an operator provvided me with his email address so I could contact him back if cheque would not be received. I waited a month so I sent an email but after 4 days no reply.I called back and I have been told he would call me that evening but did not happened.
Here I am after 45 minute call and the operator again said will call me back but I did not buy it do I have sccepted to speak to somebodyelse but the operator transfered me to another utility company so I ask to be transfered again but she put me yo the initial answer machine. I am 1 h o er the phone and still I did not get to the right dept.
I have decided to ho to the Ombusman now first because the wrong practise to put customers on the emergency on the Credit they have and then charge them for using it and second because you are holding back money from customer which you have no right to do. Now let see if it work better for you to pay £900 just to investigate on the matter.
A company to avoid at all cost.Shamefull service.

Clearly spoken, polite and extremely helpful. Answered all my questions appropriately. Making my decision was made easier by the knowledgeable replies.

Shocking service! After SSE was bought out by OVO, they overcharged me on my PAYG metre. I was then asked to change over to a credit metre, where i was overcharged on there too. My bill was once £50-80 per month...now its £500 per month? The customer service (in south africa) is a disgrace.. palming me off in anyway. Now I have debt collectors sending me letters for a debt that isn't mine.

I also heard that they are doing this to recuperate their debts, since OVO bought them out.

I've given up with SSE tbh...I'm now going straight to the ombudsman. PLEASE AVOID AT ALL COSTS.

What the actual hell have I been contacted by ‘Moorcroft’ debt collection agency for? I have never had an account with you, EVER!!! If I have, you have never made me aware of this via any channel of communication… I think I may need a subject access request if I have a so called account with you! Outrageous error SSE