SSE Energy Services 

Shut my business electricity off based on a previous tenants bill. Put my on hold for over 2 hours in 2 days. Slow WhatsApp reply. Passed around to 4 different departments on the phone with still no resolution

Worst company ever, impossible to speak to anyone who knows what they’re talking about, was sent wrong bills multiple times and a nightmare to get sorted, I couldn’t wait to leave this company, the absolute worst ever.

Total dissapointment..... I was a customer for years but I moved and changed to the utility company that was already set up at my new address - 20 months ago !

I was sent a bill showing I had overpaid by a small amount and that a cheque would be sent.... It arrived in the name of the council !!! I have telephoned and been assured this would be amended.... days - weeks go by and no sign of my cheque !!!!

Come on - please send this pitiful amount that you have had in your bank for almost two years !!

The worst of the bad energy companies.

Cheats and thieves.. Once they knew they had sold rto OVO they did nothing to help. Just palmed me off for 8 weeks until 4 August.

a disgrace of a company and customer support.

Weeks later and still no working electric
This company needs shutting down completely!
Absolutely disgusting!

Skie was extremely helpful and quick in helping with my query.
Extremely precise in explaining what o needed to know.
The waiting time to speak to her was very shortz
I’m very impressed by the whole service!

Dealt with my query, fast and very helpful

SSE/OVO Energy The worst ,bad,unprofessional, supplier. Very unprofessional coustomer service as well .
When you call you them you can come back from moon .you'll see still the didn't answer. After call accept the coustomer service operator are keep changing the line for right team .very ridiculous!!After keep changing many times you go to right team they will say I don't no why is happening maybe this maybe that .bla bla bla .as wall as the behaviour of operator is rude they don't want to or try to understand the problems they just want keep off from you. I don't understand why SSE /OVO why give appointment very low quality operator .don't they pay them ?or they work for free or we don't pay them for services?

Have a 5000 pounds in credit with SSE. Asked for refund, refund was FOUR times cancelled. All they say is wait 7-10 working days, then we call and they say “ sorry we cancelled the refund “ SSE constantly is asking for photo evidence of meters even if we submitted them TWICE already. Their complaints team is not trustworthy as every time each person we speak to say different things. Received refund confirmation stating that we will receive the money last Friday or early this week - when we called today, they said that it has been cancelled again. We will take legal action towards the company, demanding full refund, lateness fee and damages due to stress that we are enduring while dealing with these muppets.
Avoid at all cost paying in direct debit- otherwise you will never see your money again.

They’re not very helpful as was their fault as I paid it in the 25th and they tried to get on 27th so the goes mr 75 pounds as my bill
Was 835 now back to 910

The most incompetent company I’ve ever had to deal with. Over three years of issues with endless phone calls never getting anywhere. Constantly over charged with no one willing to put us on the correct tariff. I once was on the phone for 6 hours being transferred from person to person due to a £900 bill (that was incorrect as we were being severely overcharged and charged day rates at night/off peak times) and all they could advise was “try to use less electric” in a one bed flat! After two years they finally tried to switch us to Economy 7 which wouldn’t work on their system so they decided to close our account and try to reopen it as Economy 7, instead all they did was close our account which has left us unable to pay any bills as the account shows as unavailable. I called endless times to get this corrected so that we could pay, but instead our case was passed on to a debt collection company! I’ve never in my life had to deal with debt collectors, so for this to be passed onto them after begging SSE to let me pay my bills for months is absurd! I’ve finally had enough and decided to switch companies (which, in hindsight, I should have done years ago) and now I’m being told I can’t leave yet as they can’t find the payment we made to the debt collectors! I really don’t understand how this company is still running because I surely can’t be the only one receiving appalling customer service.
Please save yourself the headache and never go with SSE, if the stress doesn’t kill you then speaking to their advisors will sure do the job.

I changed my supplier from SSE on 23rd May to Octopus and I am still trying to get the money I have sitting in credit for my electric account.
Shockingly what started at over £300 is now reducing by the day! I was sent my final bill and the amount was deducted from my credit and I have since been sent 2 more bills which are incorrect and my credit is reducing! At the moment there seems to be £58 missing, totally unaccounted for, which leads me to believe SSE are just helping themselves to my money!
I have tried to call but the numbers don’t seem to be working and I am at a total loss as what to do next.
I have had nothing but problems with this company since I took over the account when I purchased my property a year ago and it seems that even after I have left them, the problems continue

One off the worst company I had ever had in my life customer service is just so awful
The don’t help at all and pad services

Mark Denney is an absolute credit to his team and the company. In the past the other customer services advisors have been extremely, extremely poor in delivering the service in the manner they should, but if you are lucky enough to speak with Mark, everything you require from him to resolve your query/issue, he makes possible. Others will say, 'no that is not something we can do' No our system does not allow us to email the invoice/statements' but MARK makes this happen with ease.
There needs to be more Mark Denney's working for SSE!!!

Nothing, very helpful and understanding

For once in a long time I was exceptionally happy with the service delivered by Sofia.
She clearly explained everything to me and for the first time in a long time I feel that I may stay with SSE/OVO.
The time taken to have the phone answered is still a problem though.

Horrendous service trying to sort my mothers arrears out she’s 81 years old and bill they estimated £2000 and sent her over to Ovo, The phone service is terrible, and emails are not sending, I give up they can take my mother to court. I have evidence that I have tried to sort this out for her since April. 🤬🤬

Worst company since October 2022 we cancelled our off peak meter and they still charge us (£200). We had three appointments for somebody to collect it, nobody came ! they still telling us thatthey will call us back, nothing. And when we write to them warning us that we won't pay until they solve our problem, no answer but threatening letters to fine us because we did not pay! this is NOT PROFESSIONAL !!!!!!!

Amazing customer service from Shazia just now. I deal with a number of energy companies through work and usually dread making the call. Shazia dealt with my unusual query and issue very quickly without putting me through to other departments. Instead she spoke with a manager and found out how she could rectify the issue over the phone with me direct. Such a positive experience.

I used to have an old-fashioned pre-pay meter, but I decided to switch to a proper meter with direct debit. After a few months, it was replaced with a smart pay-as-you-go meter unexpectedly. Confused and frustrated, I made several phone calls to the provider to request that they set up a direct debit on my account as originally intended. Unfortunately, despite my efforts, nothing happened. Now, I can't top up my meter, and the payments are not being debited from my account as they should be.
Finally, after the 5th phone call, the direct debit might have been set up.