SSE Energy Services 

If I could give no stars I would changed suppliers in April due to them wanting nearly £3k security deposit for business been with them over 5 years always paid DD no probs I’ve rang emailed final metre reading to be on hold for hours on end so frustrating the final bill they sent is estimated just want my final bill so I can pay why can you not just speak to a person anymore stay well clear from this company terrible customer services

I spoke at length with David to try to sort out a SEG application. He was extremely helpful, kind and empathetic. He is precisely the kind of person who should be in a customer service job- he was superb!

Have tried ringing SSE on three occasions - so far 3 hours which I will not get back

Where to begin, if I could give 0 stars I would.
Worst company in man kind, please whatever you do, do not use this company, all the people who you speak to are liars and said they will personally do things go help you and call you back when they never do. Caused so much stress and so many problems, engineers who can't replace or fix metres properly for gas and electric, DO NOT USE THIS COMPANY!

absolute clown shoes of a company. Business customer, Paid all debts off in march,
been awaiting a reconnection date since, without electric. keep getting told every 5-6 weeks that it'll be another 5-6 weeks. now ive finally been given a reconnection date in september, so i will have been without electric for 6 MONTHS costing me approximately £30000 I get that the initial issue was my fault, i should have got in touch when i wasnt receiving any correspondence regarding my bill. But 6 months without electric is an absolute joke. Worst experience of dealing with any sort of company i've ever had. I'd sooner recommend being dragged naked through a gorse bush than recommend SSE to anyone as id imagine both experiences feeling similar.

I spoke with Shazia who was a great help getting me set up in my new home. Genuinely very pleased with the excellent custoemr service - something which is quite rare these days

Very bad (and rude) customer service):

I had an account with SSE which was closed last year (over 7 months ago) and I had over 300 pounds in it for a refund. I contacted SSE multiple times: with at least 1.5 hours waiting whne phoning and few days waiting when using the WhatsApp service. Each time I will hear the same thing "we need a meter reading" and when provided "we will refund you in 7-14 days). I did that dance with them 4 times.

I called again today spoke to "Paige" one of there customer service advisors who spoke with me in a very condescending way and in a demeaning manner and when I told her that I will not accept that and that I need to speak with a supervisor she refused and she hang up. I am very frustrated and still gotten no where with my refund.

Advice: Never choose SSE or OVO (worst experience ever, and even worse customer service) Rate: 0/10

SSE AND OVO

I REGRET HAVING YOU AS MY ENERGY PROVIDER FOR 2 DAY YOU LEFT ME AS YOUR PIORITY CUSTOMER WITH BABY BELLOW 2 YEAR, SAME HAPPENED LAST YEAR FOR 3 DAYS

I BOUGHT TOP UP 120 POUNDS LAST MONTH JUNE 2023 AND I COULDN'T UTILISE IT AND I DON'T BOTHER BECAUSE I GOT CREDIT ON BUT 3 DAYS AGO MY GAS FINISH AND I TOP UP EARLY IN THE MORNING 110 POUNDS AND I COULDN'T USE IT I CALLED CUSTOMER SERVICE AND SPOKE WITH 5 DIFFERENT STAFF BUT NOTHING CHANGED BUT THE 6TH STAFF TOOK OVER 1: 50.HOUR TO PASS ME OVER TO SUPERVISOR, FINALLY I EXPLAINED EVERYTHING AND SHE SAID SHE WILL SEND ME A NEW CARD AND MY MONEY BACK MAXIMUM OF 3 HOURS BUT IT WAS NOT TRUE, YESTERDAY I CALLED OFGEM AND I WAS CONNECTION TO THE COMPANY AND I WAS TOLD EVERYTHING WILL BE SENT TO ME AND THE CUSTOMER SERVICE REPRESENTATIVE WILL CALL ME BACK ASAP BUT IT WAS A PRANK. MY LITTLE BABY COULDN'T COPE AND LOT HAPPENED TO HIM BECAUSE HE COULDN'T EAT HIS BEST CHOICE AND MY WIFE HAVE TO STAVE HERSELF IN EXPECTANT THAT IT WILL BE RECTIFIED NON AVAIL
Becareful if you are given opportunity to choose GAS AND ELECTRIC COMPANY

I have had a very frustrating experience with OVO energy and the confusion caused by their migration of SSE customers to OVO. But Louise Woodall
Advisor - Credit Home-Moves Team/GE/SPC from SSE was very helpful and easy to talk to. She got everything sorted. Thank you Louise.

Absolutely awful could not recommend less. I have wasted days of my life trying to sort everything with these people! Not only did my appointment for a meter fitting get cancelled at the time they were supposed to be there, on the rescheduled date I waited in and they weren’t able to install it again. A third day I spent five hours on the phone to them and kept getting passed from person to person in circles because none of them knew how to solve my issue, only for the line to cut so I gave up. I have just checked my emails and the thing they said they solved hadnt been done! What a waste of my time! Staff on the phone are so hard to understand, they don’t understand me clearly, or they are absolutely incompetent at their jobs. To say I’m fuming is an understatement.

Don’t use them they’re scam customers service is rubbish.

Absolutely awful service
Apparently noone knows how to resolve billing issues and will simply transfer you from person to person, keeping you on hold for hours at a time until eventually their line hangs up on you!
Emailed to complain with details and dates and account references and all that happened was an acknowledgement email from an address you can't reply to and no further contact details to resolve the issue despite my being asked in the email to confirm further details.
Robbed me of my time and money and sanity. Absolutely Disgusting.

Impossible to get any help via their phone number or chat, I received a debt for an account I do not recognise and haven't been able to talk to a human that can help me for over a week.

Not my first bad experience with bad communication, to open an account was absolute hell, to change from pay as you go it was an absolute joke, and to get help with a bill that I do not recognise (and have a spell mistake on my name) I haven't been able to get proper solution.

Would give 0 stars if I could. Moved into a property fitted with a pay as you go meter. I wanted to switch to a smart meter or pay monthly but they said they cannot do this. I have to go to a physical store to top up (inconvenience).
Every time I top up, I am clearing someone else’s debt. All of the agents within customer service have confirmed this - pass you on to the debt team and they say there is nothing they can do…
Today, I have switched provider. Steer clear of this company. Terrible customer service.

Worst customer service - how can this company justify the costs it charges customers and then provide awful customer service!! EVERY TIME i've called i've waited almost an hour until an agent answered my call, and 50% of the times the agent has cut me off the moment our call was connected - so rude! They always ESTIMATE bills even though we have a smart meter, thus hugely overcharging us in advance. Trying to get a refund on our credit balance is impossible. They are too quick to take your money, too slow to return it. I cannot wait for our current contract to end so we can switch to a better vendor.

Terrible company. I’ve phoned 3 times and sent emails stating that i only received 1 government energy voucher since January. I was assured i would be sent the remaining vouchers and never received them in the post. Not happy at all about this. Lost out because of pitiful customer service.

Don’t use them company is a joke !
I change gas account for smart meter I had the letter my account in credit from march I’m trying get this money back, spoke with million different staff member and nothing is sorted.

Quick, polite customer service.