First class service from enquiry to order and delivery. Nothing seemed too much trouble no matter how many times we made amendments..Great design tool on website, prompt delivery. Driver was polite... See more
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Review summary
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Reviews shaping this summary
Stairbox is a professional and efficient company and it was a delight doing business with them. When I first ordered, my address being a new build, was slightly incorrect and Ian Wright correct... See more
Stairbox took the time to design a compliant winder stair In Oak that fit perfectly with our requirements. All questions answered by phone by experienced staff. Would definitely recommend.
Easy process, I had an issue as the online builder couldn't deal with an aspect of my banister. I contacted the support line & Hayley was super helpful, added some notes to their system & all was sor... See more
Company details
About StairBox
Written by the company
StairBox are a leading UK manufacturer and supplier of timber staircases and stair parts.
Offering exceptional quality at the most competitive prices on the market is central to our business. All of our staircases are made in our Midlands-based factory using the very latest in staircase manufacturing technology, ensuring consistently high levels of accuracy in production. Stairs are then hand-finished to perfection before being assembled and delivered to you by our own fleet of vehicles.
Customer satisfaction is extremely important to us, and we’re always looking for ways to improve our products and services through innovation and forward-thinking. We pride ourselves on offering a friendly, personal service and making the ordering process as smooth and straightforward as possible. From our dedicated team of technical advisors to the development of our online design tools, we want to make things easy for you.
As developers of the original online StairBuilder design tool, which allowed customers to design and spec their staircase online for the first time, we have continued to innovate with our suite of design tools, which now includes a new Balustrade Designer for those looking to renovate their existing stairs. Our online stair parts shop offers everything you need to complete a staircase project.
As your staircase supplier, we want to make sure that you’re thrilled with the final product, and our team are on hand to support you every step of the way, answering any questions and design queries and providing priceless advice that you just can’t get anywhere else.
Find out more:
- Designing a new staircase
- Renovating your stairs
- Staircase gallery
Offering exceptional quality at the most competitive prices on the market is central to our business. All of our staircases are made in our Midlands-based factory using the very latest in staircase manufacturing technology, ensuring consistently high levels of accuracy in production. Stairs are then hand-finished to perfection before being assembled and delivered to you by our own fleet of vehicles.
Customer satisfaction is extremely important to us, and we’re always looking for ways to improve our products and services through innovation and forward-thinking. We pride ourselves on offering a friendly, personal service and making the ordering process as smooth and straightforward as possible. From our dedicated team of technical advisors to the development of our online design tools, we want to make things easy for you.
As developers of the original online StairBuilder design tool, which allowed customers to design and spec their staircase online for the first time, we have continued to innovate with our suite of design tools, which now includes a new Balustrade Designer for those looking to renovate their existing stairs. Our online stair parts shop offers everything you need to complete a staircase project.
As your staircase supplier, we want to make sure that you’re thrilled with the final product, and our team are on hand to support you every step of the way, answering any questions and design queries and providing priceless advice that you just can’t get anywhere else.
Find out more:
- Designing a new staircase
- Renovating your stairs
- Staircase gallery
We make stairs... easy
Written by the company
- Instant quotes and easy ordering
- Design and buy online using our StairBuilder tool, or get in touch with our expert team who'll support you through every stage of the process.
- Quality you can trust
- Combining cutting edge technology with hand finishing, we offer an exceptional product at the most competitive prices on the market.
- Delivery in as little as 7-10 days
- 7-10 working days is our average lead time for standard staircases. We use our own transport fleet and drivers to ensure your products arrive on time in perfect condition.
Contact info
StairBox Head Office, Unit S94 St. Modwen Park Stoke South, Gordon Banks Drive, Trentham Lakes North, ST4 4TW, Stoke-on-Trent, United Kingdom
- 01782 832555
- hello@stairbox.com
- www.stairbox.com
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Service was good
Service was good. Designing it on the website is great and very helpful on the phone. But the lack of protection on the stairs isn't good enough though. Could be better. Also chipped in a few places again down to not being protected enough.
March 11, 2026
Reply from StairBox
Thanks for your feedback on the experience you've had with us. It's always important for us to get this information back. We can't see that you contacted us at the time of your delivery regarding thee issues you've seen. We do provide some protection on our staircases when delivering.
We'd really appreciate your input with any photos or further information you have to help.
Nice quality items and delivered in…
Nice quality items and delivered in good time and delivery driver (Steve) was super helpful when delivered....really pleased and would certainly use again!
March 9, 2026
On time delivery delivery person
On time delivery delivery person, very polite and helpful
March 10, 2026
Good and promoting service all round.
Good and promoting service all round.
The stairs fitted perfectly.
March 10, 2026
My 3rd staircase from Stairbox
My 3rd staircase from Stairbox. Decent online design tool and helpful staff who can be easily contacted by phone.
Good price and quality materials..
Helpful delivery driver.
March 9, 2026
Transformed my old looking colonial…
Transformed my old looking colonial style stairwell into a modern oak and glass focal point. Great service/delivery and relatively easy to complete. Looks amazing.
November 15, 2025
Unprompted review
3rd time used and cannot fault them
Used stairbox 3 times and cannot fault them. Cheaper than ‘joiner built’ staircases - it’s just about being very accurate with your measurements! As it’ll come built EXACTLY as you asked.
March 2, 2026
Excellent service very knowledgeable…
Excellent service very knowledgeable and delivered spot on time.
March 6, 2026
Great company to deal with
Great company to deal with. Prompt delivery and top quality materials
March 11, 2026
A great product
A great product, as always, at a great price and delivered promptly, thank you!
March 5, 2026
Knowledgeable staff on the end of the…
Knowledgeable staff on the end of the phone - really good delivery experience.
Items not fitted yet but look really good.
March 6, 2026
Great company to purchase from.
Great company to purchase from.
Instructions on how to measure for the glass etc all very clear on the website.
Had an e-mail to check that what we had ordered was correct, as one item seemed a bit strange but was very helpful when we spoke to them.
Delivery was prompt and overall a great company.
February 26, 2026
Great company, friendly and helpful.
From the informative and friendly Hayley in customer services who spent time explaining the finer details and adjusting the plan to work in the space to the helpful and friendly delivery man, we found the company great to deal with it. And the builder was impressed with the quality of the stairs but not the instructions. Website is easy to negotiate too.
March 5, 2026
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